Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am a honest, hard working, and dedicated employee with mare than 25 years of experience of customer service in the gaming industry. In these years i have developed skills through training and experience to help communicate with customers both internal and external. I like to take a positive approach in dealing with irregularities and discrepancies for find an amicable solution to most situations. I believe in promoting a positive work environment and try and make others feel they are valued and appreciated for the work that they do. I am proficient in game security and am able determine the proper course in which to take to effective action. I work well under pressure and am able keep a level head in hectic situations.

Skills
  • Supporting promotions
  • Coordinating documents
  • Greeting guests
  • Supervising chips
  • Resolving complaints
  • Problem resolution
  • Basic math
  • Communication
  • People skills
  • Conflict resolution
  • Working collaboratively
  • Organization
  • Flexible
Experience
04/2004 to 08/2020
Poker Dual Rate Supervisor Hard Rock Hotels And Casinos Pittsburgh, PA,
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Observed tables closely to spot errors and irregularities.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Established and enforced banks and table limits for each game type.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
04/1999 to 04/2004
Table Games Floor Supervisor Northern Quest Spokane, WA,
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Kept all games in compliance with casino and gaming standards.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Observed tables closely to spot errors and irregularities.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Established and maintained banks and table limits for each game.
  • Managed overall operation of casino table games in assigned pits, including Blackjack and Poker in accordance with applicable state regulations, company policies and internal controls.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Supported confidentiality of all casino trade secrets and proprietary information, including business processes, customer lists and marketing plans.
  • Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Evaluated workers' performance to write performance reviews.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Established and enforced banks and table limits for each game type.
  • Strengthened control and monitoring systems to keep games in full compliance with [Type] and [Type] regulations.
  • Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
07/1995 to 04/1999
Blackjack Dealer Ho-Chunk Gaming Wisconsin Dells City, STATE,
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Explained game and casino rules to guests.
  • Welcomed customers to blackjack table.
  • Observed casino floor and blackjack table for suspicious activity.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Achieved minimum complement of players at tables by participating in short-handed games.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in 11/1992
Diploma: Auto And Diesel Mechanics
Universal Technical Institute - Glendale Heights, IL,
GPA:

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Resume Overview

School Attended

  • Universal Technical Institute

Job Titles Held:

  • Poker Dual Rate Supervisor
  • Table Games Floor Supervisor
  • Blackjack Dealer

Degrees

  • Diploma

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