Point Caller/Main Closer Resume Example
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POINT CALLER/MAIN CLOSER
Professional Summary
Skills
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Work History
08/2018 - 01/2020Point Caller/Main Closer | Comerica - Studio City , CA
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic and payment information in system.
- Attained $[19,000] in sales targets on monthly basis.
- Handled account payments and provided information regarding outstanding balances.
- Executed billing tasks and recorded information in company databases.
- Collected data to complete detailed financial reports for stakeholders and management.
- Made average of 500 outbound and inbound calls per day.
- Troubleshot any issues and escalated issues to proper department.
- Answered questions with knowledgeable responses.
- Recorded contact information of customers and potential customers.
- Skilled at client management software and computer dialing.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Managed legal invoice processing for litigation by foreclosure attorneys.
03/2016 - 11/2018Call Center Team Lead | Inspire Brands - Canton , MA
- Recommended company product to customers, thoroughly explaining details.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to team support questions quickly to maintain call center efficiency.
- Responded to customer requests for products, services and company information.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Oversaw team of 15 agents focused on outbound calls.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Drove operational improvements which resulted in savings and improved profit margins.
04/2015 - 09/2016Assistant Manager | Palm Beach Tan Inc. - City , STATE
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Coached team on effective upselling and cross-selling methods.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Monitored employee performance and developed improvement plans.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed workloads to meet seasonal fluctuation needs.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Provided current employees options for additional training opportunities.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Communicated with managers of other departments to maintain transparency.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
05/2012Seagoville High School, CityHigh School Diploma:
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Resume Strength
- Completeness
- Measurable results
- Strong summary
Resume Overview
School Attended
- Seagoville High School
Job Titles Held:
- Point Caller/Main Closer
- Call Center Team Lead
- Assistant Manager
Degrees
- High School Diploma :
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