Point Caller/Main Closer Resume Example Company Name

POINT CALLER/MAIN CLOSER

Professional Summary

Skills

Personnel training and development
Account updates
Inter-department collaboration
Budgeting and reporting
Customer Relationship Management Software (CRM)
Effective workflow management

Account management
Exceptional interpersonal communication
Adherence to high customer service standards
Staff education and training
Research and due diligence

Work History

08/2018 - 01/2020Point Caller/Main Closer | Company Name - City, State

Set up appointments with interested customers according to schedule availability.
Opened new accounts and documented personal, demographic and payment information in system.
Attained $[19,000] in sales targets on monthly basis.
Handled account payments and provided information regarding outstanding balances.
Executed billing tasks and recorded information in company databases.
Collected data to complete detailed financial reports for stakeholders and management.
Made average of 500 outbound and inbound calls per day.
Troubleshot any issues and escalated issues to proper department.
Answered questions with knowledgeable responses.
Recorded contact information of customers and potential customers.
Skilled at client management software and computer dialing.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Managed legal invoice processing for litigation by foreclosure attorneys.

03/2016 - 11/2018Call Center Team Lead | Company Name - City, State

Recommended company product to customers, thoroughly explaining details.
Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded to team support questions quickly to maintain call center efficiency.
Responded to customer requests for products, services and company information.
Handled advanced issues with calm, knowledgeable and professional approach.
Generated reports detailing metrics such as call times and satisfaction ratings.
Oversaw team of 15 agents focused on outbound calls.
Performed clerical work such as sorting mail, restocking supplies and typing documents.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Connected callers with appropriate professional, department or business.
Drove operational improvements which resulted in savings and improved profit margins.

04/2015 - 09/2016Assistant Manager | Company Name - City, State

Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Coached team on effective upselling and cross-selling methods.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Trained team members in successful strategies to meet operational and sales targets.
Assessed workloads to meet seasonal fluctuation needs.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Provided current employees options for additional training opportunities.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Applied customer feedback to develop process improvements and support long-term business needs.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Communicated with managers of other departments to maintain transparency.
Planned team-building exercises to increase employee performance and job satisfaction.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Education

05/2012Seagoville High School, CityHigh School Diploma:

Resume Overview

School Attended

Seagoville High School

Job Titles Held:

Point Caller/Main Closer
Call Center Team Lead
Assistant Manager

Degrees

High School Diploma :

Point Caller/Main Closer Resume Example

Resume Score: 80%

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