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Point Caller/Main Closer Resume Example

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POINT CALLER/MAIN CLOSER
Professional Summary
Skills
  • Personnel training and development
  • Account updates
  • Inter-department collaboration
  • Budgeting and reporting
  • Customer Relationship Management Software (CRM)
  • Effective workflow management
  • Account management
  • Exceptional interpersonal communication
  • Adherence to high customer service standards
  • Staff education and training
  • Research and due diligence
Work History
08/2018 - 01/2020Point Caller/Main Closer | Comerica - Studio City , CA
  • Set up appointments with interested customers according to schedule availability.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Attained $[19,000] in sales targets on monthly basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Executed billing tasks and recorded information in company databases.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Made average of 500 outbound and inbound calls per day.
  • Troubleshot any issues and escalated issues to proper department.
  • Answered questions with knowledgeable responses.
  • Recorded contact information of customers and potential customers.
  • Skilled at client management software and computer dialing.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
03/2016 - 11/2018Call Center Team Lead | Inspire Brands - Canton , MA
  • Recommended company product to customers, thoroughly explaining details.
  • Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Responded to customer requests for products, services and company information.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Generated reports detailing metrics such as call times and satisfaction ratings.
  • Oversaw team of 15 agents focused on outbound calls.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Drove operational improvements which resulted in savings and improved profit margins.
04/2015 - 09/2016Assistant Manager | Palm Beach Tan Inc. - City , STATE
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Coached team on effective upselling and cross-selling methods.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored employee performance and developed improvement plans.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Provided current employees options for additional training opportunities.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Communicated with managers of other departments to maintain transparency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
05/2012Seagoville High School, CityHigh School Diploma:
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Seagoville High School

Job Titles Held:

  • Point Caller/Main Closer
  • Call Center Team Lead
  • Assistant Manager

Degrees

  • High School Diploma :

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