Pmc Psm Sales Manager Sales Associate Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Focus

Performance Management Consultant with more than10 years of experience planning, developing and implementing behavioral and operationally focused procedures to enable sales and productivity. Currently responsible for maximizing performance across the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales skills, leadership development, performance improvement, retail operations and customer engagement for the territory. I play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment and am constantly working to improve internal processes and efficiencies within technical systems and behavioral procedures of our associates.

Summary of Skills
  • Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options
  • Detail oriented and able to present information and ideas clearly and concisely
  • Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem
  • Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information
  • Maximized efficiency and team productivity through the development of collaborative quality initiatives
  • Continually evaluated the organizations’ skills and work performance to identify and implement improvements
  • Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence.

  • Ability to translate the company strategy into specific goals to ensure a focus on delivering results
  • Strong ability to quickly understand complex issues and identify priorities
  • Focus on key points that can be clearly communicated to all levels of leadership
  • Maintain effective cross functional relationship to drive program consistency across retail, agent, and business channels  
  • Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes
  • Analyzed application, system, and security errors. Escalated issues to developers and verified fixes
  • Strong analytical, time management and problem-solving skills
Professional Experience
Perry Ellis International Inc. - PMC/PSM/ Sales Manager/ Sales Associate
Allen, TX, 04/2010 -
Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment.  Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures.
Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels.  Worked with Leaders to develop action plans to address gaps in performance.  Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals.  Developed reporting metrics and deliver to management as requested.  Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary.  Developed knowledge of leading edge learning methods, external best practices, applications and tools.
Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.  Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction.  Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc.
Kroger - Customer Service Lead
Mechanicsville, VA, 03/2009 - 2011
Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues.
Savers Thrifts Stores - Owner
Newington, CT, 09/2008 - 09/2010
Analyzed business performance against budget and goals
Developed and implemented successful business plans and strategies
Identified market opportunities and plans for effective implementation
Directed sales coverage
Completed monthly, quarterly and annual business reports and financial information
Created comprehensive training programs for all personnel
Oversees sales, inventory, shipping, human resources and other departments of the business
The Phone Connection - Dispatcher
City, STATE, 09/2005 - 09/2008
Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints.
Birch Communications - Quality Analyst/Special Projects/Repair Representative
City, STATE, 05/2001 - 09/2005
06/2003-10/2005 - Quality Analyst
Audited all orders coming from inside and outside sales offices to ensure customer satisfaction.  Exceeded set quota for weekly audits by 200%.  Helped create and maintain reporting guidelines for all implemented audits.  Revised and formatted definitions to better enable us to accurately audit reps.  Able to audit and/or provision on all platforms utilized by Birch Telecom.  Created documentation for new processes to distribute throughout the company
09/2002-06/2003 - Install/Special Projects Specialist
Created local service requests to install new Pots lines for existing Birch customers.  Statused customers on the progress of their order.  Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service.  Exceeded daily quota 90% of days worked.  Received 100% on quality audits on 99% of orders graded.  Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots.  Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates
06/2001-09/2002 - Repair Operations Representative
Received inbound customer repair issues.  Used troubleshooting skills and testing system to determine correct fix agents.  Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary.  Relayed information to the ILECs pertaining to trouble reports.  Took call takeovers in the evenings for irate customers
Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio

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Resume Overview

School Attended
    Job Titles Held:
    • PMC/PSM/ Sales Manager/ Sales Associate
    • Customer Service Lead
    • Owner
    • Dispatcher
    • Quality Analyst/Special Projects/Repair Representative

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