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Players Club Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-savvy Player's Club Representative bringing expertise in service, sales and conflict resolution casino environments. Expert in resolving situations and promoting loyalty. Well-versed in casino regulations and security protocols. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Hardworking, accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Skills
  • High-energy attitude
  • Route management
  • Fleet dispatching
  • Technologically savvy
  • Product organization
  • Promotional support
  • Credit card payment processing
  • Stockroom procedures
  • Store maintenance
  • Employee coaching
  • Customer service
  • Cash drawer balancing
  • Credit and cash transactions
  • ID verification
  • Cash register operation
Experience
02/2018 to Current
Players Club Representative Chumash Casino Santa Ynez, CA,
  • Explained club to guests and assisted with any service need to maintain high satisfaction and brand loyalty.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
  • Resolved conflicts with communication skills and use of discounts and complementary offerings.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Established membership loyalty, executing flawless customer retail account management.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
02/2018 to 11/2019
Cashier Goodwill Omaha Fremont, NE,
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
06/2016 to 12/2017
Service Desk Associate Sears Rhinelander, WI,
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Trained and mentored new service desk personnel and managed IT portion of employee onboarding process.
  • Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
01/2016 to 05/2016
Cashier Goodwill Omaha Gretna, NE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
Expected in 03/2019
High School Diploma:
Great Plains Technology Center - Lawton, OK
GPA:
Expected in
: Certified Nursing Assistant
Great Plains Technology Center - Lawton, OK
GPA:

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Resume Overview

School Attended
  • Great Plains Technology Center
  • Great Plains Technology Center
Job Titles Held:
  • Players Club Representative
  • Cashier
  • Service Desk Associate
  • Cashier
Degrees
  • High School Diploma