plant facilities manager resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Seasoned leader with 27 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for identifying areas in need of improvement and implementing changes with strategic approach. Well organized, attentive to detail and vigilant in achieving a safety and environmental impact reduction objectives. Personable professional with exemplary customer service skills.

  • Operational Efficiency and Safety
  • Remote Workforce Management
  • P&L Management
  • Forecasting & Planning
  • Budget Management
  • Distribution & Logistics
  • Continuous Process Improvement
  • Cross-Functional Teams
  • Facility Set-up & Turnaround
  • Project Management
  • Compliance & Regulatory
  • Employee Development
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Teamwork and Collaboration
  • Negotiation and Conflict Resolution
  • Goal Setting
  • Customer Relationship Management
Career Progression
2016 to Current
Plant Facilities Manager Handy New York City, NY,
  • Build plant-specific capabilities to assure continuous improvement and understanding of the corporate vision using true north metric KPI's and goal settings.
  • Direct all Operations needs demands under the Plant Facilities teams.
  • Managed building and system start-up to achieve project goals, specifications and contract requirements.
  • Drive employee engagement, training, and development to maximize manufacturing, quality, safety, and productivity.
  • Collaborate directly with production planning and materials management.
  • Communicate directly with Human Resources to ensure employee issues or concerns are correctly addressed and resolved.
  • Initiate cost savings measures relating to crewing, standards, and yields.
  • Ensure that all plant operations are conducted in a safe and controlled environment.
  • Collaborate with senior leadership and Operations Management to provide the strategy, vision, and continuous improvement plan that drive facility personnel to advance the quality of service.
  • Inspect buildings’ physical plant routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.
  • Drive optimal facility performance through management of third-party contractors/vendors engaged in operating and maintaining properties. Work with strategic sourcing professionals to identify cost savings opportunities and support contract agreements.
  • Develop and maintain operating budgets, meeting targets as defined in KPIs and, provide written variance analysis for any gaps. Develop and manage property specific multi-year capital improvement project plans.
  • Foster a collaborative teamwork environment that promotes energy, enthusiasm and maximizes productivity. Motivate employees with recognition and career growth opportunities through completing Quarterly Review process.
2014 to 2016
Senior Operations Manager Vanderlande City, STATE,
  • Provide service for (BHS) Baggage Handling Systems at Airports and Distribution facilities. Implement and maintain material handling systems of varied complexity, including local sorting depots, airports and distribution centers.
  • Maintain and enhance service offerings for multiple customer base sites including Sacramento International Airport (SMF), San Francisco International Airport (SFO), and Urban Outfitters Distribution facilities. Oversee all aspects of the fulfillment operations in support of company profit objectives and customer service goals.
  • Collaborate with cross-functional team of resources in Operations, Maintenance and Engineering, Procurement, Research and Development, Sales, and Marketing to identify and implement improvement opportunities and growth initiatives.
  • Execute projects to include scope definition, capital funding, cost analysis and quotation review, vendor selection, planning and implementation, and project management.
  • Manage individual and team performance against key performance indicators, and foster an environment of candor and collaboration. Provide coaching and mentoring to foster the highest levels of performance.
  • Monitors/evaluates budgets and plans/coordinates future budget/special funding requests.
  • Coordinates career development program for management/non-management employees, providing leadership in assessment, planning, and follow-up evaluation of staff, as well as participating in self-development.
  • Interact with customer and client personnel to determine customer/client expectations.
  • Coordinate activities throughout customer/client portfolio to ensure effective, efficient performance in all assigned activities. Assist in the development of long range planning in support of the customer/client and the company’s goals and objectives.
2012 to 2014
Senior Field Engineering Manager IV Dematic Corporation City, STATE,
  • Provide service and support for multi-site service/operations for Safeway, Kohl’s and Amazon Distribution centers.
  • Provides short range/long range planning to include initial overall planning with the Director of Operations, and one-on-one activities with Account Managers and customers.
  • Represented organization to governmental agencies, funding agencies and general public.
  • Motivated team members and devised strategies to improve workflow.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Responsible for the leadership, direction, coordination and performance of all assigned maintenance, facility support activities and assigned site locations.
  • Manages the overall activities of several ongoing projects and site locations and supervises Facilities Managers/Supervisors.
  • Maintains/monitors customer contacts (owner, tenant, and property management), profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies.
  • Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs.
  • Analyze requirements, schedule, and direct Maintenance salaried and hourly associates. Ensure maximum machine output with required product quality and with minimum downtime.
  • Assess competencies, as well as develop and implement ongoing training programs to improve performance of team and overall maintenance program.
  • Collaborate with cross-functional team of resources in Operations, Maintenance and Engineering, Procurement, Research and Development, Sales, and Marketing to identify and implement improvement opportunities and growth initiatives.
  • Project Management responsibility including strategic preventative maintenance and work order compliance. Develop equipment rebuild strategy and schedules that meets requirement deadlines. Champion facilities improvement projects. Develop and implement predictive maintenance measures.
2010 to 2012
Service/Maintenance Supervisor Konecranes City, STATE,
  • Manage technicians in the installation and maintenance of cranes and overhead equipment. Plan, assign, and manage field labor hours to maximize profitability and productivity at or above budgeted minimums without compromising safety or quality.
  • Ownership of team responsible for performing maintenance on overhead cranes and equipment, including but not limited to, process cranes, port cranes, nuclear cranes, gantry cranes, wire rope hoists, workstation lifting products, and equipment modernization.
  • Provide leadership in safe work practices as the Branch Safety Officer. Organize, document, and deliver monthly safety meetings per company policy.
  • Develop and negotiate subcontractor and agency service agreements and amendments, including program goals and objectives, performance standards, reporting requirements, and budgets.
  • Review and monitor accounting and service records, as well as monthly invoices, to determine actual costs for services.
  • Ensure charged amounts comply with contractual provisions and applicable regulations. Approve release of funds to reimburse vendors.
  • Conduct semi-annual and annual fiscal assessments and analyses of contractor expenditure reports.
  • Maintain the current customer base. Support service quotations for repairs and inspections, scope and estimate projects in a timely manner, following established guidelines.
  • Provide project management support and field supervision for major projects. Prepare supporting documentation and reports in a timely, complete and accurate manner.
  • Direct and assist Service & Maintenance Planners with the planning and scheduling of service work for the existing service workforce, as needed.
  • Ensure all open orders are scheduled or tentatively planned on the dispatch board. Ensure effective use of operative labor, maximizing direct labor in accordance with company guidelines.
  • Ensure strict compliance with all requirements of the Agreement Renewal Retention policy. Oversee the Agreement renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Refer non-renewals to the appropriate sale resource. Prepare and submit monthly report of activity.
  • Establish and maintain on-going communications with the Service Sales Representative to address issues related to the customer base.
  • Continue customer satisfaction to ensure customer retention.
Education and Training
Expected in to to
: Information Technology/Project Management
San Joaquin Delta College - Stockton, CA

Certifications and Training

  • Definity University’s Lean Tools
  • Lean Manufacturing Tools and Techniques
  • ISO 90001 standards
  • OSHA 30-Hour Safety course Training
  • Llewellyn Technology Industrial Electrical
  • Project Management
  • Knowledge of conveyance, high speed Sortation systems or Industrial Automation.
  • Demonstrated experience in managing 24x7 operations in a fast paced, high pressure work environment.
  • Superior client relationship management skills.

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Resume Overview

School Attended

  • San Joaquin Delta College

Job Titles Held:

  • Plant Facilities Manager
  • Senior Operations Manager
  • Senior Field Engineering Manager IV
  • Service/Maintenance Supervisor


  • Some College (No Degree)

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