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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary


Eight years experience with construction management and logistics and supply with Leidal and Hart Masonry and also my own construction crew with Eisenhardt Construction doing rehab and new home construction. I was office manager and assistant to the superintendent. During this time period , in charge of hiring, data entry, payroll, osha training requirements, job site supply chain. With my sales background it was natural and rewarding to deal with the different companies, contractors ,and suppliers in the area to support the job sites. While I worked for Leidal and Hart they did many projects at Notre Dame and now built the new football stadium. Six years experience in real estate sales as an agent with Century 21 realty , Laporte and then Exit 1 realty, Laporte, New Carlisle.

Motivated real estate professional versed in all aspects of real estate transactions, including managing the development and execution of representation contracts, purchase agreements, closing statements, deeds and leases. Dedicated sales and marketing professional who exceeds goals, retains customers and maintains a strong reputation for customer satisfaction.

I held an Indiana real estate license until 2014 at that time the market was very slow and I needed to find more stable work. I had made a nice living until then allowing me to take some time off. I have worked for Estes for 2 years now and love my work, but my best talents are in customer relations and sales. Two years experience with Estes in a dispatch and Hub position. My job duties include but are not limited to bill control, manifesting, billing and hazmat updates, BOL's , and os&d research on bills. Driver arriving, dispatching, people net and truck issues as well as Hub production sheet reports and TBU maintenance. I also do the truck entries and damage reports for unloaded trailers arriving each day. I have strived to learn as much as I could about the LTL industry and logistics in my time with Estes.

I was with with Schneider National in Milan Michigan for over a year as a shipping supervisor. Very much enjoyed my job and the people I work with, but had been on a midnight schedule for years now and was looking for a 1st or 2nd shift position. I currently have been in charge of driver support /qualcom/scheduling/building loads/setting drivers on them and dispatching as well as manifesting and data entry in excel for reports.

Systematic and organized office clerk/Supervisor- trained in database systems management using a variety of technology platforms. Accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. Lean theory trained and highly skilled at implementing actions necessary to improve profits and cut man hours.

2017 I accepted a position with Cory 1st choice the location I worked at closed operations and I moved to a second account as office administrator/claims admin. My job duties at Cory 1st choice included inventory control and reports as well as discrepancy investigation and negotiation. Large amounts of data entry and organization for quantitative reports and business management.Claims administration and support to the operations managers. My career goals are better served in logistics management vs. a clerical administrator at this time. I am choosing to relocate to the southwest michigan/Indiana area to be near family. Currently working for JB Hunt as a transportation manager for the last 2 years. The only thing I do not enjoy about my position is the long commute to work each day. My current job is very exciting and can be stressful , but I thrive on problem solving and the challenge to be proactive and solve problems before they happen.

Skills
  • Web-based reporting tools AS400 system (Estes)
  • Google Docs
  • Qualcomm systems
  • Quality assurance
  • Strategic partnerships
  • Sales and marketing
  • Fast learner
  • Materials accountability
  • Over-the-road transportation
  • Physically fit and agile
  • OSHA requirements knowledge
  • HAZMAT training
  • Knowledge of Michigan real estate laws
  • Customer service-focused
  • Real estate development
  • Buyer contracts
  • Accomplished in commission sales
  • Property assessments
  • Account management
  • MS word and office
  • Competitive analysis
  • Customer targeting
  • Recycling program development
  • Strong mechanical aptitude
  • Supply chain and resource management
  • Superior negotiation skills
  • Excellent time management
  • Safety-conscious
  • DOT regulations
  • Tenant and eviction laws
  • Exceptional oral and written communication skills
  • Knowledge of building codes
  • MLS expert
  • Home inspections
  • Detail-oriented
  • Comparative market analysis
  • Self-motivated
  • Extremely organized
  • Data management
  • Skilled in AS400 /Excel
  • Strong verbal communication
  • Budgeting and finance
  • Debugging proficiency
  • Process implementation
  • Risk management processes and analysis
  • Team leadership
  • Project management
  • Staff development
  • Data analysis
  • Client assessment and analysis
  • Powerful negotiator
  • Public speaking
  • Methodology implementation
  • Methodology implementation
Education
Expected in 2016
Real estate sales license Michigan :
Remax - Belleville, Michigan
GPA:
Expected in 2009
Real estate sales license :
Century 21 realty - , Indiana
GPA:
Expected in 1988
High School Diploma:
Port Huron High School - Port Huron, MI
GPA:
Work History
11/2020 to Current
Team Manager II Rentokil Initial Braintree, MA,
  • Led employee relations through effective communication, coaching, training and development.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Collaborated with sales team to set monthly funding goals and tracked progress using both Scale and SAP systems.
  • Implemented new processes to streamline workflow within team, averaging 2 hours of additional productivity per day.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Cross-trained existing employees to maximize team agility and performance.
06/2018 to 06/2020
Plant Care Specialist Law Finance Group San Francisco, CA,
  • Maintained optimal health of each plant by monitoring water pH, using organic methods and applying relevant chemicals based on specifications for specific plants or customers.
  • Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
  • Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.
  • Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Wrote and improved SOPs to maintain consistency across all shifts and work areas.
  • Oversaw cultivation and harvesting of over Number pounds in Type crops each year.
  • Completed opening and closing procedures, including setting up cash drawers and preparing deposits, to maintain efficient operations.
  • Ran Number different climate-controlled areas with over Number plant varieties.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
05/2017 to Current
Office Administrator Aktiebolaget Electrolux Tampa, FL,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Accurately read, understood, and carried out written instructions.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Coordinated and monitored vendor maintenance for large repairs.
  • Requisitioned new supplies and equipment.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Supported Chief Operating Officer with daily operational functions.
  • Entered details such as payments, account information and call logs into the computer system.
  • Produced ad hoc reports and documents for senior team members.
  • Responded to customer requests via telephone and email.
  • Verified data integrity and accuracy.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Led businesses efficiently through attention to detail while performing under pressure and meeting time constraints.
  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
04/2016 to 05/2017
Shipping supervisor 3rd shift Schneider National City, STATE,
  • Entered numerical data into databases in a timely and accurate manner.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Added new material to file records and created new records.
  • Reviewed and updated client correspondence files and scheduling database.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
  • Assisted with receptionist duties, file organization and research and development.
  • Entered details such as payments, account information and call logs into the computer system.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Verified data integrity and accuracy.
05/2014 to 04/2016
Clerk/Dispatch/HUB Estes Express City, STATE,

Additional reference Jeremy Petit TM Fort Wayne Estes

  • Politely assisted customers in person and via telephone.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Helped drive sales goals and achieve monthly quotas.
  • Additional reference contact .. Dan Steinke /operations
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
  • Verified all load information.
  • Prepared daily trip reports.
  • Recorded arrival and departure times for loads.
Languages
French:
Limited Working
Negotiated:
Spanish:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Remax
  • Century 21 realty
  • Port Huron High School

Job Titles Held:

  • Team Manager II
  • Plant Care Specialist
  • Office Administrator
  • Shipping supervisor 3rd shift
  • Clerk/Dispatch/HUB

Degrees

  • Real estate sales license Michigan
  • Real estate sales license
  • High School Diploma

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