I have a passion for computers and anything technology related. Currently studying for my A+ certification to expand my knowledge and career opportunities in the IT world. Reliable and quick to learn, even in unfamiliar environments. I always like to learn about new things and get top of the line products when it comes to consumer electronics. I'm very friendly and I like to get along with everyone. If ever there were a bad situation, I try to find the best solution to where both parties are satisfied.
Customer service expert
Excellent research skills
Attention to detail
Professional phone etiquette
Internal components installation
Strong communication skills
PlanogramMarch 2012 to March 2013 Target - Voorhees, NJ
Fast and efficient planer
Upholding a heavy workload while maintaining customer service
Adapted fast to new environments
Answered customer questions regarding store merchandise, department information and pricing.
Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Rotated manufacturer products as needed.
Senior Game Adviser (Keyholder)February 2012 to Current Gamestop - Voorhees, NJ
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a 85% success rate.
Consistently hit and exceeded sales goals by 20%.
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via telephone.
Trained and served as a peer coach for new sales associates.
Knowledge of the equipment and product that was being sold.
Had to deal with customer issues/complaints wile using my best judgment as manager on duty.
General Employee October 2009 to May 2010 Quiznos - Washington Township, NJ
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Handled currency and credit transactions quickly and accurately.
Maintained clean and safe environment.
Performed all position responsibilities accurately and in a timely manner.
National Massage Therapy Institute (NMTI) 2010Washington Township, NJ Associate of Science: Massage Therapy