Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Managing all aspects of shipping routes and delivery, specifically about customer satisfaction. As a Planner/logistic coordinator, i ensure that the customers satisfaction is a priority as this is how business remains successful. Additionally, being well-versed in supply management principles and practices. Responding immediately to customer questions and complaints and notifying them of any delays in the delivery schedule is essential to my position.


• PowerBi/PowerApps
• Visual Studio
• Microsoft Office Software
• Autodesk software
• Adobe Dreamweaver
• Adobe Photoshop CC
• Adobe Muse CC
• Adobe After Effects CC
• Adobe Illustrator CC
• Adobe Flash
• Eclipse ADT
• Notepad++
• Unity
• C++
• Java
• JavaScript
• Anime Studio Pro
• Maya
• Cinema 4D
• Adobe Fireworks
• Adobe Fireworks CC
• Blender

Work History
Planner/Logistics Coordinator, 02/2018 to Current
Bass Pro ShopsFoxborough, MA,
  • Analyze Shipments/WC Progressions/Innovate.
  • Monitor Issues – (Credit Blocks/Trade Blocks).
  • Custom Holds Assistance.
  • International Shipment Collaborations.
  • Logistical, Planning, Forecasting, Receiving, and Inventory Strategies.
  • RTV Process.
  • Assist other Departments.
  • Data Analyzing per Material/Shipment/Hazardous Goods.
  • Power-BI/PowerApps Shipment Flow Analytical.
  • Drive effects to Maximize Shipment Creation to PGI margin.
  • Warehouse Management w/ Inventory Control Coordinate production workflow for one or multiple products Plan and prioritize operations to ensure maximum performance and minimum delay Determine manpower, equipment and raw materials needed to cover production demand Assign workers and other staff to particular production operations Schedule shift according to production needs Monitor jobs to ensure they will finish on time and within budget Address issues when they arise aiming for minimum disruption Obtain output information (number of finished products, percentage of defectives etc.) Prepare and submit status and performance reports Keep paperwork organized Collaborate with quality control, warehouse and other staff.
  • Collaborates and communicates with logistics personals, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment.
  • Knowledgeable in all materials in the warehouse used for day to day operations.
  • Facilitate the shipping of products from one destination to another.
  • Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
  • Receives products and coordinates delivery.
  • Prepares loads for shipment.
  • Takes steps to avoid quality control issues.
  • Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met.
  • Tracks, traces, and updates the status of shipments.
  • Participates in continuous improvement training and trains others.
  • Prepares hazardous waste shipments, including proper labeling of all hazardous waste.
  • Provides additional backup support for shipping and receiving departments.
  • Assess and resolve issues relating to transportation, customer problems, import and export, and logistics systems.
  • Ensure that all orders are processed fully and provide tracking information to the customers.
  • Work to improve the logistics process by negotiating with suppliers and customers, increasing efficiency, reducing unnecessary steps, and creating innovative solutions for logistical issues.
  • Ensure carriers, shipping and receiving personnel, and other logistical areas comply with safety standards and legal requirements.
  • Contact carriers to plan in getting their orders picked up when ready.
  • Process RTV, Work orders, and NCR’s.
  • In charge of planning and executing 402 container monthly shipment.
  • Confer with logistics providers in order to coordinate and schedule pick-ups.
  • Process shipments by referencing customers’ routing guides and company policies.
  • Perform accurate data entry of tracking numbers into internal system and web portal.
  • Communicate any unresolved issues directly to supervisor in a timely manner.
  • Determines shipping method for materials, using knowledge of shipping procedures, routes, and rates.
  • Contacts carrier representative to make arrangements and to issue instructions for shipping and delivery of materials.
  • Pack, seal, label, and apply postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.
  • Store shipping materials and supplies to maintain inventory of stock.
  • Receive, unpack, verify and record incoming merchandise or material.
  • Examines contents and compares with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
  • Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record keeping purposes.
  • Compile information, such as production rates and progress, materials inventories, materials used, and customer information, so that status reports can be completed.
  • Confer with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays.
  • Examine documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.
  • Maintains inventories of materials and supplies necessary to meet production demands.
Footwear Team Lead, 05/2015 to 12/2017
Academy Sports + OutdoorsCity, STATE,
  • Oversee and execute Floor Sets and company directed marketing and merchandising directives in footwear zone.
  • Lead efficient and effective day to day store merchandising by ensuring that the store team understands and maintains Under Armour brand standards and sell through adjustments are held true to the Floor Set overview.
  • Partner with Merchandising to ensure all aspects of replenishment are properly executed - Fill the Floor, power closes, power opens and merchandise adjustments.
  • Perform “level-sets” and make sure the store is replenished by pushing all goods to the floor.
  • Maintain Under Armour brand standards of neat, clean and organized sales floor and footwear zone, ensuring store environment is safe for teammates and athletes.
  • Lead all visual directives ensuring mapping and Floor Set are properly planned, scheduled and executed seamlessly within allotted time frame in the footwear zone.
  • Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, Floor Sets, markdown optimization and replenishment systems while maintaining backroom standards.
Sales Representative/Membership Assistant Manager, 03/2012 to 05/2015
24 Hour Fitness USA IncCity, STATE,
  • Provides exceptional customer service to club members by assisting with member account concerns or club policy and procedure issues.
  • Assists with promoting membership sales within the community by attending community and corporate functions Sell memberships by motivating prospective members to begin workout programs that will help them attain their fitness goals while using 24 hour fitness programs, products, and services Assists the Department Head in organizing and implementing calling parties to increase lead generation Establishes monthly revenue and unit goals for Membership advisors.
  • Prepares sales department budget information to discuss with General Manager Assists with assessing individual performance, providing feedback, and employee recognition programs and awards Mentors advisors through role-playing, shadowing club tours, and standard operating procedures giving them tools to improve and develop stronger sales and customer service skills Oversees recruiting and interviewing for the sales department as well as processing new hire paperwork, payroll and staff scheduling.
Bachelor of Science: Interdisciplinary Studies, Mathematics, Expected in 05/2017
University of Houston - Downtown - Houston, TX


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    School Attended

    • University of Houston - Downtown

    Job Titles Held:

    • Planner/Logistics Coordinator
    • Footwear Team Lead
    • Sales Representative/Membership Assistant Manager


    • Bachelor of Science

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