Upbeat and flexible manager with 8 1/2 years experience in retail sales. Driven and results-focused professional seeking a customer service position in a fast-paced retail environment.
Inventory control procedures Employee scheduling Cash handling accuracy Loss prevention Store planning and design Organized Time management Excellent multi-tasker Strong communication skills Flexible schedule Personnel training and development |
* Provides leadership that drives total store results with specific ownership of an assigned merchandise category(ies).
* Drives results by developing and executing short term action plans and long term strategies.
* Responsible for driving results in pink and beauty by creating an excellent customer and associate experience and by leading all daily activities
* Maximizes sales potential by spending 80% of scheduled time on the sales floor
* Displays expert product knowledge of assigned category(ies) and general knowledge of all categories
* Analyzes customer experience reports and insights and mobilizes the team accordingly
* Strategizes and plans floorsets to effectively impact and optimize assigned category(ies) results
* Develops and executes compelling visual merchandising strategies and presentation standards for assigned category(ies)
* Conduct an associate observations and provides feedback and coaching
* Ensures payroll is managed daily by punch guarding and executing flex worksheet
* Manages and resolves customer relations issues
* Supports development and implementation of store strategy to reduce shrink
* Creates an awareness of and builds capabilities in loss prevention by fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink
* Completes store operational requirements by scheduling and assigning employees; following up on work results.
* Responsible for talent selection, hiring, and development of the team.
* Conduct new hire training and ongoing training activities of all team members.
* Coach individuals with frequent feedback and recognition.
* Effectively schedule staff according to the needs of the business and manage payroll effectively.
* Conducts coaching sessions as needed.
* Ensures availability of merchandise and services by approving contracts; maintaining inventories.
* Protects employees and customers by providing a safe and clean store.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
* Contributes to team effort by accomplishing related results as needed.
* Drive the customer experience from a merchandise presentation handling and presentation perspective
* Responsible for translating the business plans and strategies developed by the general manager into day to day implementation plans and actions for teams.
* Directs brand appropriate strategic merchandising to maximize sales.
* Drives brand loyalty by presenting an outstanding shopping experience that includes a neat, clean, sized and replenished floor.
* Implements action plans to improve key performance indicators to maximize business opportunities.
* Excellence staff by providing the appropriate level of performance feedback.
* Provides GM with feedback on Center of Excellence team members.
* Provides in the moment feedback to staff to drive sales.
* Hires, trains, develops and supervises center of excellence supervisors and the non-sell team members.
* Leads and inspires customer centric culture by recognizing and rewarding team.
* Creates development and training plans for direct reports.
* Oversees inventory procedures by assigning duties and supervising the counting process to ensure high data integrity.
* Conducts weekly visual merchandising walk-throughs with key staff members.
* Processing invoice received for merchandise.
* Review invoice for purchase order to match with the receiver.
* Resolve carrier shortage, receiving errors, and concealed shortages.
* Scan and process received items into the store's data-base.
* Worked in conjunction with customer service, purchasing and transportation to help resolve customer receiving issues.
Front End Supervisor
Oct 2002 - Nov 2007
* Opened and closed the store, which included counting cash drawers and making bank deposits.
* Supervise cashiers.
* Implement training and provide guidance to new employees.
* Educate Team Building Skills to staff
* Train and facilitate customer relation proficiency.
* Provide supervision to cashiers when dealing with returned or exchanged items.
* Instruct employees on how to operate the cash register and assist customers in a timely manner.
Return to Vendor (RTV)
Oct 2002 - Nov 2007
* Processed damaged merchandise.
* Return mandatory items to the vendors (recalls).
* Determine if the carrier or vendor was responsible for damage and/or shortage to product received by various divisions.
* Process the completed form, removing the equipment from the department's inventory.
* Notify Store Operation Manager and return the equipment in the method agreed upon with the vendor.
* Take direction from Store Manager and communicate procedures to fellow employees.
* Be prepared to fulfill managerial duties at all times.
* Receive cards and set up seasonal cards in a timely fashion.
* Help control store costs and monetary losses.
* Maintained good relations with customers and employees at all times.
* Opened and closed the store, which included counting cash drawers and making bank deposits.
* Answered customers' questions and addressed problems and complaints in person and via phone.
* Maintained visually appealing and effective displays for the entire store.
* Recruited, hired, developed and retained retail talent for the company.
* Processed shipments and maintained organized stock shelves.
* Marked clearance products with updated price tags.
Fluent in Amharic, Harrarian, and English
Familiar with basic grammatical Arabic
Inventory, Training, Business Plans, Data Integrity, Leads, Maximize Sales, Merchandising, Sales, Translating, Visual Merchandising, Clerk, Managerial, Cash, Cash Register, Front End, Front End Design, Front-end, Team Building, Buying/procurement, Customer Service, Invoice, Purchasing, Receptionist, Retail Sales, Voice, Data Entry, Filing, Operations, Optical, Scanner, Scanning, Telephone, Detail Oriented, Energetic, Excel, Microsoft Word, Organizational Skills, Self Motivated, Telephone Skills, Word
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