Physicians Office Representative Ii Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated Office Assistant with over 9 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness and increased productivity. Strong knowledge of microsoft office programs and diverse software. History of achieving high data output and recognition with a talent for organization and proactive thinking. A reliable and professional worker dedicated to fantastic service.

  • Database Management
  • Vast experience in the medical field, particularly in scheduling/coordinating
  • Insurance verification/ pre authorization
  • Excellent written and verbal communication
  • Administrative support/ Customer service
  • Ability to multi-task and prioritize
  • Detail oriented
  • Organizational and Excellent time management
  • Extensive knowledge of medical terminology
  • Strategic planning and multitasking
  • Self motivated with superior initiative
  • Some moderate fluency in the use of the Spanish language
Work History
Physicians Office Representative II, 02/2018 to Current
Baylor Scott & White Health Bertram, TX,
  • Perform administrative duties and clerical tasks such as typing, copying, preparing, filing and organizing patient charts in the EMR system (EPIC), checking patients in, processing payments, and calling patients to schedule their radiological exams: MRI's, CT scans, Mammograms, Bone density tests, Ultrasounds, and x-rays.
  • Verify patient eligibility for insurance coverage and benefits for anticipated services.
  • Assist Insurance specialist with requests for precertification and obtain prior authorizations using third party vendors such as (AIM Specialty health, Evicore, Availity, etc.) for patients scheduled radiology tests.
  • Calculate and collect patient liability due at time of service according to financial clearance policies related to existing and/or bad debt accounts.
  • Negotiate payment arrangements with patient where necessary, per policy.
  • Collect and verify patient demographics and insurance information, entering changes into the EMR system and photocopying appropriate documentation.
  • Scan and prepare medical records as requested by patients, physicians, attorneys, or other institutions using HIPAA guidelines.
  • Prepare daily deposits.
  • Accept, process, and handle large payments for radiological services on a daily basis.
  • Enter, modify, and correct radiology orders.
  • Originate patient cost estimates for exams using correct CPT codes and insurance benefits to make cost summaries for upcoming appointments.
  • Maintain inventory of office supplies.
  • Display extensive knowledge of all radiological/medical procedures and able to answer patient questions and schedule them accordingly.
  • Demonstrate flexibility and teamwork in managing the needs of the clinical staff and front office staff.
  • Produced high-quality documents and spreadsheets for internal and customer-facing needs.
Customer Service Representative/Biller, 02/2015 to 10/2016
Spay Neuter Network City, STATE,
  • Represented Spay Neuter Network by providing exceptional customer service at all times and maintained positive relationships with every client, volunteer and staff person.
  • This included welcoming clients and educating them about spay/neuter services and preventative care.
  • Functioned comfortably in a fast-paced office environment where any call could be monitored and assessed.
  • This included answering inbound calls, making outbound calls, scheduling appointments and fielding questions from potential customers regarding Spay Neuter Network accounts, services, products, fees, and website information.
  • Replied to customer inquiries in a courteous, efficient, and professional manner.
  • Provided a high level of personalized customer service.
  • Searched for and entered information, moved between three or more open windows on a computer desktop, while also on the phone.
  • Maintained database by entering accurate information for our clients and patients including medical history, services requested, and services received.
  • Promoted appropriate clinic services and routed the flow of clients and pets to ensure efficient client care.
  • Assisted incoming clients by completing required paperwork, entering information and history in the computer, and ensuring prompt service.
  • Assisted outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Ensured the safety of clients, patients and team members by utilizing safe techniques, following standard protocols.
  • Reviewed customer emails and wrote timely, professional responses to inquiries or routed emails to appropriate departments for review and response.
  • Maintained accurate financial records and balances.
  • Maintained clean and organized work areas.
  • Cleaned assigned areas on a daily basis.
  • Opened and/or closed the clinic as needed.
  • Filled-in for other areas of the clinic by performing other tasks/functions as needed, such as billing and coding.
  • Protected the confidential information on customers and donors.
  • Reported to work at assigned start time; went to/returned from breaks and lunch at assigned times; left work at assigned quitting time.
  • Additional tasks as assigned.
Physician Office Representative I, 10/2013 to 02/2015
Baylor Family Medical Center City, STATE,
  • Scheduled, rescheduled, canceled, and verified patient appointments.
  • Assisted with medical records by pulling charts for scheduled and walk-in appointments, prescription refills and other requests.
  • Protected patient confidentiality per policies and procedures.
  • Routinely demonstrated superior customer service skills by communicating with patients in a courteous manner.
  • Answered telephone in a timely and polite manner.
  • Effectively interacted professionally with physicians, patients, and other staff members.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Completed and filed financial documentation for accounting purposes.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to correspondence from insurance companies to verify patient's coverage.
Assistant Manager/ Customer Service Representative, 01/2010 to 10/2013
Elegant Dry Cleaners City, STATE,
  • Primary responsibility was to provide exceptional customer service and perform managerial duties.
  • Performed maintenance duties and ensured quality of the store.
  • Ensured the store opened and closed according to posted hours and operated within budgeted guidelines.
  • Worked directly with our customers and identified garments to be laundered or dry cleaned, tag them in, while inputting that information into the computerized register.
  • Database management.
  • Answer all incoming calls and make outgoing calls accordingly.
  • Contact new and existing clients to inform them of any changes or improvements of their order.
  • Provide clients with daily assistance to answer questions and resolve issues.
  • Assisted with paperwork, completed cash deposits, conducted store inventory, and submitting reports.
  • Consistently ensured cash drawer accuracy.
  • Maintained on-time service to the customers.
High School Diploma: , Expected in
Forney High School - ,
Associate's Degree: Business Administration, Expected in 12/2017
Trinity Valley Community College - Athens, TX,
  • Dean's List Fall 2017

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Resume Strength

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Resume Overview

School Attended
  • Forney High School
  • Trinity Valley Community College
Job Titles Held:
  • Physicians Office Representative II
  • Customer Service Representative/Biller
  • Physician Office Representative I
  • Assistant Manager/ Customer Service Representative
  • High School Diploma
  • Associate's Degree

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