Physician Office Representative II Resume Example
Love this resume?Build Your Own Now
PHYSICIAN OFFICE REPRESENTATIVE II
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.
POR with experience supporting 3 physicians in busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
Skills
|
|
Experience
Aveanna Healthcare | Belleville , NJPhysician Office Representative II01/2015 - Current
- Managed physician calendar, including scheduling patient appointments and procedures.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary Care office with 3 providers.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Interviewed patients to collect medical information and insurance details.
- Called patients to schedule appointments, consistently double-checking information and availability.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Created and maintained accurate and confidential patient files.
- Called patients to schedule appointments, consistently double-checking information and availability.
- Answered 30+ average daily phone calls to schedule appointments and address patient inquiries.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary Care office with 3 providers.
North CountryAcademy | Vacaville , CAMedical Receptionist09/2012 - 12/2014
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary Care office with 2 providers.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Interviewed patients to collect medical information and insurance details.
- Maximized office efficiency by answering more than 30+ incoming calls per day to provide office information and transfer calls to desired personal.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Set up appointments for physician visits and procedures using calendar software.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Straightened up the waiting room so that it remained neat and organized.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Observed strict HIPAA guidelines at all times according to company policy.
- Took messages from patients and promptly relayed to appropriate staff.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Processed patient payments and scanned identification and insurance cards.
Heritage Learning Center | City , STATEPre-School Teacher02/2005 - 09/2012
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Supervised up to 25 children on field trips to local parks, fire stations and zoos.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 4 to 5-year-old students.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
- Promoted good behaviors by using positive reinforcement methods.
- Taught children foundational skills such as colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized activities for classroom of 25 students to teach reading and writing.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education and Training
Greeley Central High School | City, StateHigh School Diploma05/1993
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
Resume Overview
School Attended
- Greeley Central High School
Job Titles Held:
- Physician Office Representative II
- Medical Receptionist
- Pre-School Teacher
Degrees
- High School Diploma
Similar Resumes
