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Physician Office Representative II Resume Example

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JF
PHYSICIAN OFFICE REPRESENTATIVE II
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills.

POR with experience supporting 3 physicians in busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.

Skills
  • Office reception
  • Office equipment operation
  • Office administration abilities
  • Office organization
  • Office procedures
  • Office support
Experience
Aveanna Healthcare | Belleville , NJPhysician Office Representative II01/2015 - Current
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary Care office with 3 providers.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Created and maintained accurate and confidential patient files.
  • Called patients to schedule appointments, consistently double-checking information and availability.
  • Answered 30+ average daily phone calls to schedule appointments and address patient inquiries.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary Care office with 3 providers.
North CountryAcademy | Vacaville , CAMedical Receptionist09/2012 - 12/2014
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Updated group medical records and technical library to support smooth office operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary Care office with 2 providers.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Interviewed patients to collect medical information and insurance details.
  • Maximized office efficiency by answering more than 30+ incoming calls per day to provide office information and transfer calls to desired personal.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Straightened up the waiting room so that it remained neat and organized.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Processed patient payments and scanned identification and insurance cards.
Heritage Learning Center | City , STATEPre-School Teacher02/2005 - 09/2012
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Supervised up to 25 children on field trips to local parks, fire stations and zoos.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Updated rules, safety and behavioral guidelines and disciplinary protocols to clarify and share with 4 to 5-year-old students.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Promoted good behaviors by using positive reinforcement methods.
  • Taught children foundational skills such as colors, shapes and letters.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Organized activities for classroom of 25 students to teach reading and writing.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Education and Training
Greeley Central High School | City, StateHigh School Diploma05/1993
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Resume Overview

School Attended

  • Greeley Central High School

Job Titles Held:

  • Physician Office Representative II
  • Medical Receptionist
  • Pre-School Teacher

Degrees

  • High School Diploma

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