Physician Office Representative Resume Example Company Name

PHYSICIAN OFFICE REPRESENTATIVE

Summary

Seasoned Physician Office Representative, adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment.
Expertise includes verifying insurance coverage records reviews and schedule maintenance, Good interpersonal and excellent communication skills.

Forward-thinking and friendly with distinguished ability to multitask, detail and commitment to optimizing patient experiences through individualized care.

Skills

Proficient in Microsoft Office
Front office administration
Physician appointment scheduling

Knowledge of office equipment
Physician billing
Front office procedures expertise

Experience

Physician Office RepresentativeCompany Name | City, State | Nov 2018-Current

Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
Managed physician calendar, including scheduling patient appointments and procedures.
Updated patient financial information to ensure accuracy.
Interviewed patients to collect medical information and insurance details.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Transcribed over 20 daily meetings and appointments using Epic Allscripts Word Excel Power Point, and organized documents for streamlined office functionality.
Created and maintained accurate and confidential patient files.
Updated group medical records and technical library to support smooth office operations.

Patient Access Representative IICompany Name | City, State | Feb 2018-Nov 2018

Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Instructed patients and family members on proper discharge care.
Visited with residents to provide sensory stimulation and reality orientation.
Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
Delivered high-quality and compassionate treatment to indigent and low-income patient communities.
Prepared for HIPAA and Joint Commission reviews, making required brochures and pamphlets available to patients in all clinics.
Greeted visitors and established purpose of visit to complete check-in procedure quickly.
Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.

Unit CoordinatorCompany Name | City, State | Feb 2016-Feb 2018

Oversaw unit of 23-32 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Communicated with patients with compassion while keeping medical information private.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Solicited medical history information from patients to provide the best and most effective medical advice.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.

Patient Care TechnicianCompany Name | City, State | Oct 2014-Mar 2016

Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Recorded observations and baseline measurements to maintain accurate medical records.
Supported healthy patient skin with bedside baths, wound care and integrity checks.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Documented patient intake and dietary requirements and assisted with feeding.
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Improved patient care, safety and compliance by partnering with nurses.
Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
Responded promptly to patient call lights to provide physical and emotional support.
Assisted and supported physicians performing procedures.
Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Supported nurses in daily patient care activities by taking vital signs, documenting patient observations, In Take and Out Take.
Collected and labeled Urine and Blood specimens to prepare for delivery to laboratory.

Education and Training

Associate of Science: Medical Laboratory TechnologyMalcolm X Jr. College | | City | Jan 1976

Dean's List Honoree 1975
Completed professional development in Medical Lab Tech

Phlebotomy Technician & Electrocardiograph Elim Outreach Training Center | | City | Jan 2014

Completed professional development in Phlebotomy & EKG

Resume Overview

School Attended

Malcolm X Jr. College
Elim Outreach Training Center

Job Titles Held:

Physician Office Representative
Patient Access Representative II
Unit Coordinator
Patient Care Technician

Degrees

Associate of Science : Medical Laboratory Technology
Phlebotomy Technician & Electrocardiograph

Physician Office Representative Resume Example

Resume Score: 80%

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