Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of skills required and open to new training. Motivated to learn, grow and excel in the work place.
Over 40 years of successful experience in the medical field and 21 years in the Security Control Center or event staff position. Recognized for performance excellence including Employee of the Year with MMPC and contributions to success in the Health Professions industry. Strengths in interpersonal relationships and leadership backed by training, education, and experience.
I am looking for a position that will challenge me each day. I will utilize past experiences to enhance the work environment.
- Payment collection and processing
- Industry software applications
- Medical Records Management
- Understanding of medical ethics
- Managing patient records
- Communication skills
- Follow-up skills
- Understanding of medical terminology
- Patient scheduling
- Data entry
- CPR/First Aid Certified
- EMR / EHR
- Medical office administration
- Payment collection
- Billing and Invoicing
- Decision-making abilities
- Time management
- Problem-solving skills
- MS Office
- Quality processes
- Team management
- Timesheet processing
- Strategic planning and execution
- Employee scheduling
Baltimore, MD, 03/2010 - Current
- Developed close working relationships with front office and clinical office staff.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Handled job duties for staff members which were unavailable or out of office.
- Consulted with healthcare professionals on business decisions.
- Managed 25 employees with various personalities and from different cultures for large 9-health care provider practice.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
City, STATE, 09/2005 - Current
- Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
- Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Taught Medical Office Application classes in health care office operations, business procedures and application of electronic health record.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Tracked student assignments, attendance and test scores and entered into online database to provide real-time progress monitoring.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
City, STATE, 04/1998 - Current
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Provided excellent service to guests and employees.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Careful monitoring of CCTV.
- Updated shift logs and produced daily reports outlining security activities and specific incidents.
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
City, STATE, 05/1993 - 08/2008
- Developed policies and procedures for effective practice management.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented onboarding for new physician office practice sites working closely with facilities management team
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Resume Overview
School Attended
- Byron Center High School
- Grand Rapids Community College
- Ferris State University
- Grand Valley State University
Job Titles Held:
- Physician Office Practice Manager
- Adjunct Instructor
- Security Control Center Operator /Security Event Staff
- Operations Coordinator /Medical Practice Manager
Degrees
- High School Diploma
- Associate of Science
- Bachelor of Science
- Master of Science
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