Physician Office Practice Manager Resume Example Lakeshore Health Partners Holland Hospital

PHYSICIAN OFFICE PRACTICE MANAGER

Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of skills required and open to new training. Motivated to learn, grow and excel in the work place.

Over 40 years of successful experience in the medical field and 21 years in the Security Control Center or event staff position. Recognized for performance excellence including Employee of the Year with MMPC and contributions to success in the Health Professions industry. Strengths in interpersonal relationships and leadership backed by training, education, and experience.

I am looking for a position that will challenge me each day. I will utilize past experiences to enhance the work environment.

Work History

Lakeshore Health Partners - Holland Hospital - Physician Office Practice ManagerHolland, Michigan 03/2010 - Current

Developed close working relationships with front office and clinical office staff.
Addressed and remedied all patient or team member issues.
Developed policies and procedures for effective practice management.
Created and implemented organizational policies and procedures.
Handled job duties for staff members which were unavailable or out of office.
Consulted with healthcare professionals on business decisions.
Managed 25 employees with various personalities and from different cultures for large 9-health care provider practice.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.

Davenport University - Adjunct InstructorGrand Rapids, MI09/2005 - Current

Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
Integrated current events and cultural themes into course materials to contextualize subject matter and facilitate lifelong learning.
Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
Taught Medical Office Application classes in health care office operations, business procedures and application of electronic health record.
Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
Tracked student assignments, attendance and test scores and entered into online database to provide real-time progress monitoring.
Examined and graded assignments and assessments to report grades to appropriate personnel.

DK Security - Security Control Center Operator /Security Event StaffGrand Rapids , MI04/1998 - Current

Triaged problems quickly, providing precise and clear information while working under minimum supervision.
Provided excellent service to guests and employees.
Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Careful monitoring of CCTV.
Updated shift logs and produced daily reports outlining security activities and specific incidents.
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Remained flexible in rapidly changing environments and adapted to developing situations.
Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.

Michigan Medical PC - Operations Coordinator /Medical Practice ManagerGrand Rapids , MI05/1993 - 08/2008

Developed policies and procedures for effective practice management.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Assisted with regulatory issues such as compliance.
Consulted with healthcare professionals on business decisions.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Implemented onboarding for new physician office practice sites working closely with facilities management team

Skills

Payment collection and processing
Industry software applications
Medical Records Management
Understanding of medical ethics
Managing patient records
Communication skills
Follow-up skills
Understanding of medical terminology
Patient scheduling
Data entry
CPR/First Aid Certified
EMR / EHR

Medical office administration
Payment collection
Billing and Invoicing
Decision-making abilities
Time management
Problem-solving skills
MS Office
Quality processes
Team management
Timesheet processing
Strategic planning and execution
Employee scheduling

Education

Byron Center High SchoolByron Center, MIHigh School Diploma

Grand Rapids Community CollegeGrand Rapids, MIAssociate of Science: Business Administration

Ferris State UniversityBig Rapids, MIBachelor of Science: Health Care Administration

12/2003Grand Valley State UniversityAllendale, MIMaster of Science: Public Administration

Resume Overview

Companies Worked For:

Lakeshore Health Partners - Holland Hospital
Davenport University
DK Security
Michigan Medical PC

School Attended

Byron Center High School
Grand Rapids Community College
Ferris State University
Grand Valley State University

Job Titles Held:

Physician Office Practice Manager
Adjunct Instructor
Security Control Center Operator /Security Event Staff
Operations Coordinator /Medical Practice Manager

Degrees

High School Diploma
Associate of Science : Business Administration
Bachelor of Science : Health Care Administration
Master of Science : Public Administration

Physician Office Practice Manager Resume Example

Resume Score: 80%

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