Highly Motivated Able to build rapport Good communication skills Able to multitask
Strong time management
Physician Marketing Liaison10/2012
to Current Summa Health System – Akron,
Collaborate with Strategic Planning, Marketing and Service Line Directors to communicate hospital services to the referring physicians.
Coordinate onboarding of new physicians and promote referrals through relationship development.
Introduce and promote physician specialists to community physicians for increased referrals.
Identify and resolve service delivery problems to improve physician satisfaction and patient experience.
Perform as hospital system representative to answer service line questions and relay appropriate information to appropriate department directors.
Works closely with marketing department to develop marketing material as directed.
Analyze and investigate physician referral patterns to maintain and grow inpatient, surgery and ambulatory volumes.
Physician Network Coordinator06/2011
to 10/2012 Summa Health Network – Akron,
Was accountable for developing and enhancing relationships with physician communities and their support staff.
Served as the main contact for all physician members and provided networking through office visits, with face to face interaction.
Identified key market issues.
Was accountable for membership through the recruitment of new physicians, retaining current physicians, and increasing member satisfaction.
Maintained a working knowledge on all areas of operations including Messenger Model, Performance Incentive Model, and Ambulatory Care Model.
Actively coordinated events and visits relating to participation models, physician recruitment, education, and value added services.
Served as a leader of the Task Force meetings and built and sustained committee membership.
Assisted physicians with attesting to Meaningful Use to ensure all criteria was identified and fulfilled.
Physician Network Representative03/2007
to 06/2011 Summa Health Network – Akron,
Served as a liaison between physicians and payers and facilitated all issue resolutions.
Assisted with the recruiting and credentialing of new providers.
Coordinated new provider process to include completion of all application requests, collection of pertinent data and execution of contracts.
Established a team-approach with credentialing staff to maintain provider database integrity and timely completion of the credentialing process.
Maintained an accurate and current provider database relating to provider facilities and physician information.
Drafted thorough and concise physician communications, newsletter articles and correspondence related to Summa Health Network operations including the Messenger Model, Performance Incentive Model and Clinical Integration Model.
Maintained and updated the Summa Health Network website on a regular basis.
Assisted in negotiation, review and preparation of draft agreements with alternative delivery system facilities, laboratories and group practices.
Researched and coordinated the resolution of provider claim and capitation issues.
Educated physician offices on electronic medical records and provides assistance with training if necessary.
Senior Claims Representative09/2005
to 03/2007 Nationwide Insurance – Canton,
Managed non-standard bodily injury claims and specialty high risk policies.
Responsibilities included completing the investigation of a claim, determining applicable coverage, making a final liability decision, evaluating an injury claim, negotiating to resolution and managing attorney represented files.
to 03/2007 Nationwide Insurance – Canton,
to 09/2005 Nationwide Insurance – Canton,
Responsibilities included processing comprehensive, collision, medical and property damage claims including investigations, negotiations, liability determination and claims coverage.
Assisted in the recovery of corporate claim expenditures from insured, uninsured motorists, businesses and other insurers.
Nominated as a trainer for newly hired claims representatives for having the quickest turnover on claims resolutions.
Bachelor of Science: Business Administration Sales Management5 2004UNIVERSITY OF AKRON-
OhioBusiness Administration Sales Management
Marketing/ & Oral Communication Skills Ability to form relationships with new and existing clientele Assist in the development and training of new staff members Proactively resolve issues and handle requests in a timely manner Sales/ & Customer Service Skills Trained with The Fisher Institute of Professional Selling American Pharmaceutical Sales Association Certified Volunteered with Habitat for Humanity to construct new homes Participant and captain of the Akron Heart Walk in 2009, 2010, 2011, 2012 and 2013.
approach, attorney, concise, contracts, database, delivery, Insurance, Lotus Notes, managing, marketing, market, meetings, Microsoft Access, Microsoft Excel, Microsoft Office, office, Microsoft Outlook, Microsoft Publisher, Works, negotiating, negotiation, negotiations, Network, networking, newsletter, policies, recruiting, recruitment, Strategic Planning, trainer, website, articles