physical security manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Disciplined Physical Security Specialist with [Number] years of diverse and cutting-edge security and law enforcement leadership in both private and public sectors. Detail-oriented and technically-astute expert on applying best physical security systems. Dedicated to practicing thorough and courteous communication while keeping people and institutions safe and preventing security breaches. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Adaptable Application Specialist with a [Number]-year background working in the [Type] application industry. Adept at planning and conducting system testing for all department software. Expertise in [Topic] and [Topic]. Collaborative and self-directed with outstanding judgment and time management skills. Proficient in providing primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Proven talents in [Skill] and [Skill] with complex application analysis skills. Senior-level Applications Analyst with over [Number] years of database management and troubleshooting expertise. Proficient in supporting daily operations and system performance maintenance. Demonstrated talents in [Area of expertise] with excellent cost-benefit analysis capabilities to facilitate business decisions. Critical thinking [Job Title] effectively resolves technical issues through troubleshooting and [Technique]. Specializes in [Area of certification] and [Area of certification]. Offers outstanding skills in [Skill] and [Skill]. Capable [Job Title] experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Accomplished [Job Title] with over [Number] years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Certified in [Area of certification] and [Area of certification]. Committed to providing efficient, high-quality support. Talented [Type] Support Engineer adept at applying abilities, drive and technical skills to positively impact [Area of expertise]. Proactive and hardworking team player with focused mentality and rigorous approach. Goal-driven [Type] Support Engineer skilled at analyzing and solving routine and complex problems. Detail-oriented and systematic professional successful at developing innovative solutions to diverse issues. Specific talent and background in [Area of Expertise] with multiple certifications.

  • System Upgrades
  • Computer Systems Installation
  • Performance Improvements
  • Software Management
  • System Testing
  • Application Configuration
  • User Support
  • Problem Solving
  • Technical Troubleshooting
  • Vendor Relations
  • Problem-Solving
  • Interpersonal and Written Communication
  • Proficient in [Software]
  • Permissions and Access Control
  • CompTIA A+ Certification
  • Quick Learner
  • Project Management
  • Self Motivation
  • MCSE Certification
  • High Level of Integrity
  • Report Writing
  • Risk Mitigation
  • Reporting and Documentation
  • Supervision & Leadership
  • Training & Development
  • Reliable & Trustworthy
  • Problem Resolution
  • Data Management
  • Relationship Building
  • Issue and Resolution Tracking
  • Application Installations
  • Organizational Skills
  • Account Administration
  • Attention to Detail
  • Resolving Problems and Incidents
  • Multitasking and Prioritization
  • Troubleshooting and Diagnostics
  • Microsoft Certification
  • System Configuration
  • Creative Issue Resolution
  • Time Management
  • MCSA Certification
  • Software Release and Rollout
  • CCNA Certification
  • Remote Technical Support
  • Highly Professional
  • MySQL
  • Cisco CCNA Certification
  • Access Control Systems
  • Equipment Programming and Calibrating
  • Conflict Resolution
  • Fluent in Spanish
  • Team Building
  • User Training
  • Software Deployment
  • Collaborative Team Player
  • Documentation Development
  • Troubleshooting Network Issues
  • Teamwork and Collaboration
  • Employee Computer Support
Physical Security Manager, 09/2009 to 09/2022
Arrow Electronics Inc,Peabody, MA,
  • Developed technical specifications based on functional requirements.
  • Collaborated with process stakeholders to identify and prioritize automation opportunities.
  • Wrote, designed and produced application upgrades and coding corrections.
  • Utilized [Software] to prepare charts, tables and diagrams to assist in analyzing problems.
  • Evaluated and led root-cause analysis for production issues and system failures.
  • Prepared detailed workflow charts and diagrams to describe input, output and logical operations.
  • Debugged and updated existing applications by analyzing reported problems and implementing best solutions.
  • Improved and corrected existing software and system applications.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Recommended improvements to facilitate team and project workflow.
  • Developed requirements for system modifications and new system installations.
  • Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Identified opportunities for process improvements to decrease in support calls.
  • Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Coordinated system installations, testing and code corrections.
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
  • Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Designed, developed and implemented firmware to support embedded system product concepts.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Supervised [Number]-person team, discussed project roadblocks to drive issue resolution and promoted use of best practices.
  • Delivered subject matter expertise on physical security strategy, performed site inspections, identified and resolved areas of risk and exposure and implemented physical security programs.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Upgraded laptops/desktops, improving speed and performance.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Maintained inventory of IT supplies by regularly checking and documenting levels.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Responded to support tickets within established timeframe to improve customer service.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
  • Served as level-three support escalation point for [Number]-member distributed support staff.
  • Collected, analyzed and reported on data for use in operational planning.
  • Oversaw and supported [Type] environments for on-site and virtual locations.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Coordinated extensive planning, development of project milestones and budget for complex contracts.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reduced process gaps, effectively managing and training [Number] employees on best practices to ensure optimal productivity.
  • Led training initiatives to improve employee performance and bottom-line business results.
  • Assessed current procedures and implemented improvements, boosting productivity [Number]%.
  • Increased team performance from [Number]% to [Number]% through [Task].
  • Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Devised project strategies and scopes in accordance with established methodologies from conceptualizing ideas to implementing plans and optimizing operations.
  • Monitored communications between in-house software team, clients and stakeholders.
  • Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
  • Brought in additional project personnel and resources to meet demands.
  • Promoted, planned and executed [Number] projects in [Year].
  • Monitored access control systems and key code records for suspicious activities.
  • Participated on project teams as subject matter expert to create requirements.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
  • Delivered technology solutions to support user needs.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Created robust end-user self-service tools and documentation for [Software] support.
  • Developed and managed project plans while providing status updates to management.
  • Prepared and presented technical proposals for clients.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Logical Access Subject Matter Expert (SME), 02/2003 to 07/2009
Digital Networks GroupAtlanta, GA,
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Served as consultative resource on [Type] system operation, updates and maintenance.
  • Assisted in developing and refining standard operating procedures for [Area of expertise].
  • Led analysis of key production metrics in [Area of expertise] to develop executive summaries and suggest procedural modifications to optimize productivity.
  • Oversaw implementation of [Software] to improve workflows and reduce turnaround times.
  • Implemented troubleshooting, repair and maintenance procedures using expert approach on [Type] equipment.
  • Identified needs of customers promptly and efficiently.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Completed [Task] with efficiency and accuracy, resulting in [Result].
  • Wrote reports outlining results to facilitate management decision making.
  • Created and updated [Type] spreadsheets detailing latest information regarding [Program].
  • Recommended process and systems improvements such as changes to [Type] operations.
  • Monitored [Type] processes to understand [Type] procedures.
Help Desk Support Specialist, 05/1998 to 03/2003
Mount Sinai Health SystemCity, STATE,
  • Installed and supported hardware and software for desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Monitored system upgrades, patches and new configurations.
  • Managed employee access, security roles and permissions.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Determined and alleviated hardware, software and network issues.
  • Supported various operating systems and server technologies.
  • Provided troubleshooting and testing to support network.
  • Uploaded, configured and managed antivirus detection software and email applications.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
  • Created manuals and other documentation for use in new employee training classes.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Created thorough knowledge base of information detailing troubleshooting and system configuration and rolled it out to help desk team.
  • Updated internal and outside vendor software whenever new releases became available.
  • Worked independently while coordinating project work and support functions with other team members.
  • Resolved average of [Number] support tickets per day.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Upgraded laptops/desktops, improving speed and performance.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Responded to [Number] individual tickets every week to provide end-user support on systems and software.
  • Served as level-three support escalation point for [Number]-member distributed support staff.
  • Provided senior technical support to both in-house staff and user departments for network applications.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Assisted end users with diagnostics to resolve issues.
  • Provided software support and general technical solutions for operational, database and security requirements in applications.
  • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
Education and Training
Bachelor of Science: Information Technology, Expected in 05/2020 to Columbia Southern University - Orange Beach, AL
Associate of Science: Information Technology, Expected in 05/2020 to Computer Institute of Health - Westbury, NY,
  • Compiled daily database reports to identify possible vulnerabilities and implement corrective actions.
  • Promoted from [Job Title] to [Job Title], in less than 12-months.
  • Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to [Job Title] due to [Action] and [Action] that achieved [Result].
  • Exceeded sales goals by average of [Number]% in [Year].
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Cisco Certified Network Associate (CCNA)

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Resume Overview

School Attended

  • Columbia Southern University
  • Computer Institute of Health

Job Titles Held:

  • Physical Security Manager
  • Logical Access Subject Matter Expert (SME)
  • Help Desk Support Specialist


  • Bachelor of Science
  • Associate of Science

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