Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Customer Assistance
- Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different product packages.
Successfully interacted with customers on incoming calls to expedite catalog orders.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Managed raw materials stockroom; tracked inventory worth approximately $1 million, received product, pulled parts for specific jobs.
Started with small stockroom that grew over time. Provided input into how stock should be set up, and utilized the MINX (internal data system) to manage inventory.
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Resume Overview
School Attended
- William Tennent Highschool
Job Titles Held:
- Phone Representative
- Stockroom Administrator
Degrees
- High School Diploma
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