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Phone Interviewer Resume Example

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J
PHONE INTERVIEWER
Summary

Flexible Customer Service employee with 1 year of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills
  • Scheduling participants
  • Preparing summaries
  • Bilingual
  • Client interaction
  • Data entry
  • Confidential data protection
  • Team Building
Experience
Phone Interviewer
Lexington , KYRecycle A Textbook/Jan 2019 to Apr 2020
  • Collected information related to the customer sales position that the company was hiring for through conduction of thorough interviews.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Managed recruiting and screening processes for hundreds potential participants.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Made around 35 calls per 5 hours.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers through phone conversations.
Sales Associate
Lexington, KYBurlington Coat Factory/Nov 2018 to Jan 2019
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of many customers per day by responding to inquiries and locating products.
  • Assisted customers by finding items and checking inventory for items at other locations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
Customer Service Representative
Lexington, KYConduent/Jan 2018 to Apr 2018
  • Assisted customers with product or service questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Sales Associate
Lexington , KYBabies "R" Us/Jan 2017 to May 2017
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
Bachelor of Science: Health AdministrationIndependence UniversityExpected in Oct 2023Salt Lake City, UT
High School DiplomaPaul Laurence Dunbar High SchoolMay 2014Lexington, KY
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Resume Overview

Companies Worked For:

  • Recycle A Textbook
  • Burlington Coat Factory
  • Conduent
  • Babies "R" Us

School Attended

  • Independence University
  • Paul Laurence Dunbar High School

Job Titles Held:

  • Phone Interviewer
  • Sales Associate
  • Customer Service Representative

Degrees

  • Bachelor of Science : Health Administration
    High School Diploma

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