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phonathon caller resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Call Center Representative and Customer Service Professional with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Talented client relations manager
  • Quick Learner
  • Multi-line phone operation proficiency
  • Marketing savvy
  • Creative
  • Exceptional verbal communications skills
  • Skilled in call center operations
  • Strong problem solving aptitude
  • Highly dependable
Work History
Current to Current
Phonathon Caller Live Nation Entertainment Inc Auburn, WA,
  • Effectively managed a high-volume of outbound customer calls.
  • Addressed and resolved customer complaints empathetically and professionally.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
04/2015 to Current
Box Office Staff Muncie Civic Theatre City, STATE,
  • Mastery of Box Office computer ticketing systems and databases.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed high call volume with tact and professionalism.
  • Accurately documented, researched and resolved customer service issues.
  • Gathered and verified all required customer information for tracking purposes.
04/2014 to 07/2014
Popologist, Marketing Consultant Faye's Cake Pops City, STATE,
  • Baked, dipped, mixed, rolled and decorated 500+ cake pops daily by using a self-made organized and efficient system.
  • Initiated improvements in marketing techniques to help improve sales.
Education
Expected in Class of 2016
Bachelor of Fine Arts: Acting
Ball State University - Muncie, IN
GPA:

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Resume Overview

School Attended

  • Ball State University

Job Titles Held:

  • Phonathon Caller
  • Box Office Staff
  • Popologist, Marketing Consultant

Degrees

  • Bachelor of Fine Arts

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