Professional laboratory supervisor and phlebotomist. Highly motivated, enthusiastic, and dedicated to quality patient care. Provides a heartfelt
commitment to offering support and creating a cohesive and compliant environment.
Strong problem solving skills
Effective staff coach and negotiator
Strategic planning capability
Promotes positive behavior
Independent judgement and decision making
Phlebotomy Supervisor, 02/2014
to Current Kaiser Permanente – Clackamas,
Organized the department in accordance with administrative guidelines in order to provide laboratory services to meet the organizational and medical staff guidelines.
Established and maintained systems that safely met our members' needs.
Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
Interpreted and communicated new or revised policies/work instructions to staff.
Continually maintained and improved the company's reputation and positive image in the markets served.
Worked in partnership to plan methods to achieve operational goals and targets.
Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Routinely collaborated with department managers to correct problems and improve services.
Supervised and managed the daily activities of a clinical team consisting of 25 phlebotomists at multiple locations.
Assisted in resolving and satisfying member concerns and internal operational issues.
Provided work assignments, established schedules and authorized overtime.
Identified process improvements in the day-to-day functioning of the department.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Analyzed member comments/ feedback to identify opportunities for staff recognition as well as areas for improvement.
Performed employee performance management.
to 02/2014 Kaiser Permanente – Hillsboro,
Lead Phebotomist - Inpatient phlebotomy Specimen Processing
Providing all staffing needs for phlebotomy
Labor UBT co-lead/SEIU Local 49 Steward
Participated in interviewing/employee selection
Contributed to developing a successful and productive team
Provided new employee and on-the-job training
Assign Daily assignments on monthly schedule.
to 05/2013 Kaiser Permanente – Clackamas,
Inpatient phlebotomy Specimen Processing
Participated in committees in attempt to better work flow and staffing levels
Labor UBT co-lead SEIU local 49 Union Steward
Participated in interviewing/employee selection Created pre-analytical holiday sign up process.
Track 3 phases and post final schedules for day, swing, and night shift while communicating with coworkers, management and staffing office and abiding by KP policy and SEIU Local 49 contract.
Provide new employee and on-the-job training
Assign Daily assignments on monthly schedule - Swing shift
Assist coworkers on a regular basis with training, resources and workflow processes
to 06/2007 NW Primary Care – Milwaukie,
Sole phlebotomist responsible for all specimen collection/processing for an internal medicine office with 5 doctors as the only Phlebotomist/Lab staff in the building.
Tracked and set appointments for patients with scheduled labs
Performed waive testing for strep, urine HCG tests, and dipstick urinalysis
Documentation of waive testing in patient charts and/or notifying doctors
Timely specimen processing and preparation for frequent courier pick up
Arranged courier pick up as needed for referred tests with Quest diagnostics
Tracked supplies and placed orders weekly
Lead Billing Specialist, 08/2004
to 05/2006 DePaul Treatment Center – Portland,
Maintained confidential client records
Provided financial customer service/references to clients during and after treatment
Generated weekly billing cycles
Promoted to supervisory role within six months
Interviewed and trained two employees
Provided new hire/on the job training and staff supervision.
Phlebotomy : 2006 Portland Community College - Portland,