phlebotomy student resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic retail professional with 4 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

  • Merchandise stocking
  • Loss prevention
  • Store opening and closing
  • Employee engagement and motivation
  • Customer relations
  • Hard-working
  • Effective customer upselling
  • Cash register operation
  • Issue resolution
  • Customer assistance
  • Catheter change and preparation
  • Infection control procedures
  • Medical terminology knowledge
  • Patient relations
  • Able to lift [Number] pounds
  • Collecting vital signs
  • Calm and level-headed under duress
  • Grooming and bathing assistance
  • Understands mobility assistance needs
  • Assisting with personal grooming
02/2023 to Current Phlebotomy Student Northern Tool + Equipment | Burnsville, MN,
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Verified collection orders and communicated discrepancies to nurses.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Identified patients using proper procedures prior to specimen collection.
  • Transported specimens following established protocol for temperature and light.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
10/2019 to Current Cashier Team Lead Elwyn | La Mirada, CA,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Answered customer quests, provided store information and escorted to desired store areas
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance
  • Helped customers find specific products, answered questions and offered product advice
  • Operated cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Worked closely with front-end staff to assist customers
  • Processed all sales transactions promptly to prevent long customer wait times
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer questions and provided store information.
07/2022 to 12/2022 Certified Nursing Assistant Olv Mercy Nursing Facility | City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Supported non-ambulatory residents in range of motion exercises.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.
  • Helped residents walk with or without self-help devices.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Education and Training
Expected in 05/2033 Certificate | Phlebotomy Niagara County Community College, Sanborn, NY GPA:
Expected in | Erie Community College, Buffalo, NY GPA:
Expected in 06/2019 High School Diploma | Buffalo Academy of Science, Buffalo, NY GPA:
  • CNA License
  • Certified Nursing Assistant
  • Osha certified
  • Bloodborn pathogen
  • Clia certification
  • First aide & CPR certified

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Resume Overview

School Attended

  • Niagara County Community College
  • Erie Community College
  • Buffalo Academy of Science

Job Titles Held:

  • Phlebotomy Student
  • Cashier Team Lead
  • Certified Nursing Assistant


  • Certificate
  • Some College (No Degree)
  • High School Diploma

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