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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Patient-oriented Phlebotomist offering 10+years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures. Strong technical proficiency with work history in Medical Assistant/ Phlebotomy . In- depth knowledge of Internet Explorer, 10-key , Microsoft word , Excel, Power Point , MS Office Outlook , Knowledge of Medical Terminology , ICD-10, HCPCS Codes , Customer Service/ Customer Relations/Call Center and Quality Assurance/Monitoring. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • HIPAA
  • Quality control
  • Data entry
  • Customer service
  • Organizational skills
  • Project planning
  • Critical thinking
  • Communication
  • Organization
  • Medical records maintenance
  • Sanitation and sterilization
  • Biohazard waste disposal
  • Sharps disposal
  • Proper storage procedures
  • Tracking specimens
  • Drawing blood
Experience
05/2015 to 12/2017 Phlebotomist Technician Saratoga Medical Center | Wright-Patterson Afb, OH,
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Verified collection orders and communicated discrepancies to nurses.
  • Conducted bleeding time tests and updated results into paper or electronic charts.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Coordinated in-office and off-site testing for high volume of daily patient samples.
  • Processed billing information and collected payments.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
01/2018 to 03/2021 Medical Assistant North Country Family Health | Watertown, NY,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Measured patient peak flows to improve workflow efficiency.
  • Helped residents achieve program goals and increase independence.
03/2021 to Current Processing Technician Col Care | San Diego, CA,
  • Collected, tested and submitted samples according to quality control standards.
  • Inspected, troubleshot and calibrated equipment to achieve optimal performance.
  • Monitored material flow and temperature or pressure gauges to verify optimal processing conditions.
  • Dumped or poured specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
  • Recorded production deviations in standardized charts to track trends and aid in production management.
  • Saved collected water and washed product lines and vessels to maintain adequate housekeeping.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in Bachelor of Arts | Health And Human Services Ashford University, San Diego, CA, GPA:
Expected in | Medical Assistant/Phlebotomist Remington College , Lafayette , LA, GPA:
Expected in 05/2000 High School Diploma | Pointe Coupee Central High School, New Roads, LA, GPA:
Certifications
  • Certified Medical Assistant (CMA)
  • CPR Certified

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Resume Overview

School Attended

  • Ashford University
  • Remington College
  • Pointe Coupee Central High School

Job Titles Held:

  • Phlebotomist Technician
  • Medical Assistant
  • Processing Technician

Degrees

  • Bachelor of Arts
  • Some College (No Degree)
  • High School Diploma

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