United Healthcare Medicare and RetirementMinnetonka, MNPHD Supervisor01/2014 to 01/2014
Performed leadership responsibilities as onsite coordinator for vendor site in the Philippines, including monitoring daily operations and workflow, training supervisors and managers, and coaching representatives.
Acted as lead facilitator for new hire training, as well as ancillary trainings
Managed daily operations of support center while supervising 10-20 direct reports.
Monitored and coached employee performance based on identified key metrics, helped mentor employees in regard to professional development
Coordinated recruiting efforts for seasonal contractors. Scheduled and conducted interviews, directed staff meetings to discuss candidates, made final hiring decisions, and assisted with onboarding process.
Served as department liaison between Producer Help Desk and training department, coordinating trainings and review of materials.
Directed bi-weekly meetings with contracting department to help identify potential increases in volume and to coordinate and streamline processes.
Selected to participate in pilot for Leadership Roundtable, a group of emerging leaders within the organization.
Achieved top results on Vital Signs survey in areas of employee engagement and manager effectiveness two straight years.
United Healthcare Medicare & RetirementMinnetonka, MNActing Team Lead/Pre Enrollment Support Representative01/2011 to 01/2012
Led team of new contractors, overseeing training, assimilating team into the department, handling day to day functions of a supervisor, including one on ones, performance coaching, additional training, statistical tracking and analysis, and technical assistance.
Implemented monitoring process that significantly reduced the occurrence of break overage
Designed and delivered side by side motivational and recognition program PID to help cultivate a positive work environment for our reps. Trained supervisors on process and best practices and set up ongoing progress and commitment check-ins.
Researched enrollment issues, updated applications in accordance to CMS regulations, provided resolution to agents and members via phone and email
COUNTRY FinancialBlaine, MNInsurance and Financial Services Representative01/2010 to 01/2011
I built my book of business from the ground up with the highest level of integrity, focusing solely on the needs and concerns of my clients, helping them to achieve financial security.
Performed daily responsibilities as a property/casualty/life/health insurance agent, gather client and prospect information, analyze data, prepare solutions, present products, service customer accounts and policies, network and prospect within the community.
Hertz CorporationGladstone, MOBranch Manager01/2008 to 01/2009
I expanded fleet by 300% in 18 months, increasing revenue by 50-80% per month, year over year, all the while increasing profit and year over year profit margin, managed the only off airport Hertz location in the Kansas City Metro Area to attain profitability for the calendar year of 2008.
Daily responsibilities included: Manage daily operations of rental car facility and its 4-6 employees, provide outstanding customer service while generating new business within the community. Cultivate and maintain relationships with repair facilities and insurance companies, manage a fleet of approximately 120 cars.
license:Insurance2010Insurance producer license in property/casualty, life/health, and variable products in MN and IL, 2010
B.A:Physical EducationMonmouth College, Monmouth, IL, USB.A, Physical Education, July 2006, Monmouth College, Monmouth, IL
Daily responsibilities included: Manage daily operations of rental car facility and its 4-6 employees, provide outstanding customer service while generating new business within the community. Cultivate and maintain relationships with repair facilities and insurance companies, manage a fleet of approximately 120 cars
Hertz Heart Award for Outstanding Customer Service September 2007
Midwest Conference Player of the Year, 2000, 2001
Hertz Branch Performance Quarterly bonus for all 6 quarters as a branch manager March 2008-August 2009
Regional Security Officer of the Month, Illinois/Missouri Region September 2004
Captain of Men's Baseball Team, Monmouth College, 2000, 2001
All Midwest Conference Shortstop, 1998, 1999, 2000, 2001
2013 Inductee into the Monmouth College Athletic Hall of Fame
Operations, Training, Bi, Business Intelligence, Employee Engagement, Employee Performance, Help Desk, Liaison, Mentor, Metrics, Onboarding, Recruiting, Coaching, Customer Service, Its, Receptionist, Retail Sales, Property/casualty, Workflow, Best Practices, Cms, Content Management System, Pid, Progress, Team Lead, Technical Assistance, Accounts And, Clients, Customer Accounts, Financial Services, Security, Solutions, Award, Securities, Series 6