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Pharmacy Technician Trainee Resume Example

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PHARMACY TECHNICIAN TRAINEE
Professional Summary

Detail-oriented healthcare professional with expertise in health administration and pharmacology developed over 10 years of industry experience. Able to execute both clinical and retail functions proficiently to drive customer satisfaction.

Skills
  • Health Quest
  • Care 4
  • OneSource
  • Administrative support
  • Organizing
  • Problem solving skills
  • Supervision
  • Supply Inventory
  • Medical terminology
  • Staff Scheduling
  • Patient Flow
  • Charting
  • Training & Development
  • MS Office
Work History
Pharmacy Technician 03/2020 to Current
Company Name – City, State
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Set up and modified patient profiles in Life File to include current information such as medications and insurance details.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Answer over 50 calls per day in busy pharmacy call center achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted head pharmacist with filling over 100 prescriptions per day
UNIT COORDINATOR01/2013 to 03/2019
Company Name – City, State
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Coordinated non-clinical and ancillary services of assigned patient care units, including environmental services, maintenance, central supplies, food and nutrition and related unit support functions.
  • Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Collected and analyzed data related to unit operational activities as directed by manager, including customer service, patient charges and supply utilization.
  • Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
  • Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of all parties.
  • Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Organized and facilitated 3 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Increased patient satisfaction scores by 30% within 180 days.
  • Direct day-to-day administrative and operational functions for 64-bed unit, providing guidance and leadership to over 15 employees across 2 departments.
  • Communicated with patients, ensuring that medical information was kept private.
Patient Care Technician-PRN01/2012 to 01/2014
Company Name – City, State
  • Provided exceptional care to 10-12 high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to RN/NP.
  • Documented observations and baseline measurements in medical records.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
Education
BBA: Business Administration And ManagementUniversity Of Houston - Downtown- City, State
  • Member of National Society of Leadership and Success
  • Honor Roll
Accomplishments
  • Improved customer service standards by 30%.
  • Processed and filled over 50 prescriptions per day.
  • Supervised team of 10 staff members.
  • Member of NAHUC
  • Recognized as TMC Super User
Certifications
  • BLS/ CPR Certified
  • Certified Pharmacy Technician Trainee
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Resume Overview

School Attended

  • University Of Houston - Downtown

Job Titles Held:

  • Pharmacy Technician
  • UNIT COORDINATOR
  • Patient Care Technician-PRN

Degrees

  • BBA : Business Administration And Management

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