Pharmacy Tech In Training resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated pharmacy clerk currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Detail-oriented Pharmacy tech in training with 1.5 years of experience in pharmacy setting. Skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention. Proficient at answering phones and helping solve patients' problems over the phone and in store.
Skills
FDA Drug Safety Guidelines
Drug storage procedures
Advanced math skills
Prepare bubble packs
Assisting pharmacists
Pharmacy and customer records management
Processing payments
Drug inventory management
Medicare and Medicaid process
Receiving incoming supplies
Pharmaceutical sales and services
Manual and automated medication dispensing
Confidentiality and HIPAA
Updating medication histories
Secure storage of medications
Patient confidentiality
Interpreting orders
Answering customer questions
HIPAA
Medication dispensing
Drug safety
Team collaboration
Regulatory Compliance
Work History
11/2018 to CurrentPharmacy Tech-in-Training H-E-B | Bay City, TX,
Set up and modified patient profiles in Enterprise to include current information such as medications and insurance details.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Stocked, labeled and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Processed over 30-50 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Counted, measured, and compounded medications following standard procedures.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Reviewed and verified customer information and insurance provider information.
Collected co-payments or full payments from customers.
Assisted pharmacist by filling prescriptions for 30-50 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Processed incoming drug orders.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Communicated instructions to patients or caregivers.
09/2013 to 11/2020Cashier Dairy Queen | Orland Park, IL,
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Checked prices for customers and processed items sold by scanning barcodes.
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Worked closely with the general manager to solve problems and handle customer concerns.
Assisted customers by answering questions and fulfilling requests.
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
Efficiently processed new orders, completing 50+ daily transactions with remarkable accuracy.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Increased sales 50% by offering advice on purchases and promoting additional products.
Assisted customers with special services, account updates and promotional options.
Worked with the general manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed manual and machine counts of funds for transactions valued at over $50.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Served needs of more than 50 customers in busy food or retail environment.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Completed sales in excess of $500 with near-zero error rate using POS system.
Used cash registers and POS systems to request and record customer orders and compute bills.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
05/2012 to 09/2013CashierDairy Queen | Portland, OR,
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reviewed weekly sales circulars and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Completed manual and machine counts of funds for transactions valued at over $50.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Increased sales 30% by offering advice on purchases and promoting additional products.
Assisted customers with special services, account updates and promotional options.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped over 40 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Served needs of more than 40 customers in busy buffet environment.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Assisted customers by answering questions and fulfilling requests.
Worked closely with the managers to solve problems and handle customer concerns.
Educated customers on promotions to enhance sales.
Completed sales in excess of $500 with near-zero error rate using POS system.
12/2008 to 05/2012CashierDairy Queen | Queen Creek, AZ,
Operated cash register for cash, check and credit card transactions with 99% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Reviewed weekly sales circulars and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Completed manual and machine counts of funds for transactions valued at over $50.
Worked with the managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Increased sales 30% by offering advice on purchases and promoting additional products.
Assisted customers with special services, account updates and promotional options.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped over 50 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Served needs of more than 50 customers in busy fast food environment.
Answered questions about store policies and concerns to support positive customer experiences.
Trained as cashier and provided back-up coverage to provide customers with optimal support.
Worked closely with the managers to solve problems and handle customer concerns.
Assisted customers by answering questions and fulfilling requests.
Educated customers on promotions to enhance sales.
Completed sales in excess of $500 with near-zero error rate using POS system.
Education
Expected in 05/2015Associate of Business Administration | Human Resources Lake Area Technical Institute, Watertown, SDGPA:
Expected in 05/2012High School Diploma | Huron High School, Huron, SD, GPA:
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