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JC
Jessica Claire
Montgomery Street, San Francisco, CA XXX05 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced, passionate, and detail-oriented Medical Professional with over 10 years of unprecedented experience in patient care, and advocating for patient health. Specializing in handling patients with empathy, compassion, and outstanding expertise, that thrives in fast-paced environments.

Accomplishments
  • Supervised team of 15 pharmacy staff members.
  • In January 2018, I was awarded the Valor Medal through Disney for my quick thinking that saved a guest's life who went into cardiac arrest at a water park. I performed life saving measures until Lifeguards and EMS arrived - I was a guest in the park at the time.
  • Patient services and support, time management, efficiency, safety, patient satisfaction, empathy, and compassion.
  • Employee of the month for the month(s) of: November and December 2014 | April, June, August, October, and November 2015 | January, July, November and December 2016 | May, September, and November 2017 | January, March, April, August, and October 2018 | February, March, June, July, September, November, and December 2019 | January and February 2020
Skills
  • Drug inventory management
  • Coordinating inventory
  • Compounding skills
  • Verifying orders
  • Confidentiality and HIPAA
  • FDA Drug Safety Guidelines
  • Managing products
  • Medication dispensing
  • Customer Service
  • Pharmacy operations management
  • Customer service, education, and counseling
  • Quality review processes
  • Drug Delivery Mechanisms
  • Drug utilization review
  • Medicare and Medicaid process
  • Loss prevention controls
  • Quality Assurance and Control
  • Patient Care, direct and indirect
Work History
07/2017 to Current Pharmacy Service Representative 2 Davita | Racine, WI,
  • Provide prompt, accurate responses to patient’s calls about medication and insurance coverage.
  • Answer inbound calls related to placing refill prescription orders and answering questions regarding the specialty mail order pharmacy operation.
  • Answer patient questions with compassion, empathy, and expertise Responsible for setting up a new patient's profile, and recording all vital information.
  • Entering new insurance information and updating current insurance information to reflect any changes.
  • Recording any medication changes and side effects on the patient's profile.
  • Accurately enter standard and Clinical Prior Authorizations through the Customer Service inbox as well as from Clinical or Client Services.
  • Transfer the patient to the Pharmacist on duty to answer any medication questions, concerns, or if there are any reported side effects.
  • Provide high-quality, personalized care and support.
08/2014 to 07/2017 Patient Care Technician US Renal Care | City, STATE,
  • Direct Patient Care Responsible for patient's entire treatment from start to finish Taking, and recording all patient vitals Performing routine lab procedures & preparation of specimens for transport to the lab Entering information into EHR, or charts Reporting findings or changes to the charge nurse Preparing, starting, and ending patient treatment Provide patient education, verbally or via education materials Perform other duties as assigned, ie: closing or opening of the clinic, setting up machines, water system, and stocking supplies.
04/2011 to 10/2014 Certified and Registered Head Pharmacy Technician Wal-Mart/Sam’s Club Pharmacy | City, STATE,
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume Retail pharmacy environment.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
  • Collected co-payments or full payments from customers.
  • Performed diversified functions with minimal oversight
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated directly with doctors offices via telephone, fax, and email.
05/2003 to 11/2010 Contracted Employee Manpowergroup Inc. | City, STATE,
  • Receptionist / HR assistant (1 year total)
  • Physician’s Office front desk (4 years total)
  • Dialysis Clinic front office (1 year total)
  • Pharmacy work (6 months total)
  • Customer service / guest relations (6 years total)
  • College bookstore accountant/bookkeeper (9 months total)
  • Go to various locations, and perform the job duties until the contract expired
Education
Expected in 03/2011 Associate of Science | Pharmacy Technology Sanford Claire Institute, Tampa, FL, GPA:

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Resume Overview

School Attended

  • Sanford Claire Institute

Job Titles Held:

  • Pharmacy Service Representative 2
  • Patient Care Technician
  • Certified and Registered Head Pharmacy Technician
  • Contracted Employee

Degrees

  • Associate of Science

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