Pharmacy Service Representative 2 Resume Example CVS Speciality

PHARMACY SERVICE REPRESENTATIVE 2

Professional Summary

Experienced, passionate, and detail-oriented Medical Professional with over 10 years of unprecedented experience in patient care, and advocating for patient health. Specializing in handling patients with empathy, compassion, and outstanding expertise, that thrives in fast-paced environments.

Accomplishments

Supervised team of 15 pharmacy staff members.
In January 2018, I was awarded the Valor Medal through Disney for my quick thinking that saved a guest's life who went into cardiac arrest at a water park. I performed life saving measures until Lifeguards and EMS arrived - I was a guest in the park at the time.
Patient services and support, time management, efficiency, safety, patient satisfaction, empathy, and compassion.
Employee of the month for the month(s) of: November and December 2014 | April, June, August, October, and November 2015 | January, July, November and December 2016 | May, September, and November 2017 | January, March, April, August, and October 2018 | February, March, June, July, September, November, and December 2019 | January and February 2020

Skills

Drug inventory management
Coordinating inventory
Compounding skills
Verifying orders
Confidentiality and HIPAA
FDA Drug Safety Guidelines
Managing products
Medication dispensing
Customer Service

Pharmacy operations management
Customer service, education, and counseling
Quality review processes
Drug Delivery Mechanisms
Drug utilization review
Medicare and Medicaid process
Loss prevention controls
Quality Assurance and Control
Patient Care, direct and indirect

Work History

07/2017 to Current

Pharmacy Service Representative 2CVS Speciality – Orlando, Fl.

Provide prompt, accurate responses to patient's calls about medication and insurance coverage.
Answer inbound calls related to placing refill prescription orders and answering questions regarding the specialty mail order pharmacy operation.
Answer patient questions with compassion, empathy, and expertise Responsible for setting up a new patient's profile, and recording all vital information.
Entering new insurance information and updating current insurance information to reflect any changes.
Recording any medication changes and side effects on the patient's profile.
Accurately enter standard and Clinical Prior Authorizations through the Customer Service inbox as well as from Clinical or Client Services.
Transfer the patient to the Pharmacist on duty to answer any medication questions, concerns, or if there are any reported side effects.
Provide high-quality, personalized care and support.

08/2014 to 07/2017

Patient Care TechnicianUS Renal Care – Sarasota, Fl.

Direct Patient Care Responsible for patient's entire treatment from start to finish Taking, and recording all patient vitals Performing routine lab procedures & preparation of specimens for transport to the lab Entering information into EHR, or charts Reporting findings or changes to the charge nurse Preparing, starting, and ending patient treatment Provide patient education, verbally or via education materials Perform other duties as assigned, ie: closing or opening of the clinic, setting up machines, water system, and stocking supplies.

04/2011 to 10/2014

Certified and Registered Head Pharmacy TechnicianWal-Mart/Sam's Club Pharmacy – Brooksville & Sarasota, Fl.

Coordinated verification and filling of more than 100 daily prescriptions in high-volume Retail pharmacy environment.
Stocked, labeled and inventoried medication to keep accurate records.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person by providing assistance with placing orders, navigating systems and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Counted, measured, and compounded medications following standard procedures.
Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
Collected co-payments or full payments from customers.
Performed diversified functions with minimal oversight
Maintained drug inventory levels by ordering necessary medications and supplies.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Reviewed and verified customer information and insurance provider information.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Communicated directly with doctors offices via telephone, fax, and email.

05/2003 to 11/2010

Contracted EmployeeManpowergroup Inc. – Brooksville, FL

Receptionist / HR assistant (1 year total)
Physician's Office front desk (4 years total)
Dialysis Clinic front office (1 year total)
Pharmacy work (6 months total)
Customer service / guest relations (6 years total)
College bookstore accountant/bookkeeper (9 months total)
Go to various locations, and perform the job duties until the contract expired

Education

03/2011

Associate of Science: Pharmacy Technology
Sanford Brown Institute - Tampa, FL

Resume Overview

Companies Worked For:

CVS Speciality
US Renal Care
Wal-Mart/Sam's Club Pharmacy
Manpowergroup Inc.

School Attended

Sanford Brown Institute

Job Titles Held:

Pharmacy Service Representative 2
Patient Care Technician
Certified and Registered Head Pharmacy Technician
Contracted Employee

Degrees

Associate of Science : Pharmacy Technology

Pharmacy Service Representative 2 Resume Example

Resume Score: 80%

Resume Overview

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