LiveCareer-Resume

pharmacy service associate resume example with 19 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Resourceful and client-focused Customer Service Manager with over 19 years of experience leading teams in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Skills
  • Client relations and retention
  • Conflict resolution techniques
  • Talent development
  • Workforce Management
  • Focused on customer satisfaction
  • Customer Service
  • Skilled multi-tasker
  • Budgeting and finance
  • Training and coaching
  • Quality assurance controls
Experience
Pharmacy Service Associate, 11/2021 - 01/2022
Lincare Livingston, TX,
  • Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
  • Set up floor displays and maintained optimal merchandise levels to encourage customer sales.
  • Restocked shelves and prepared expired drugs for return.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Communicated with insurance companies for billing purposes.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Customer Service Manager, 11/2000 - 09/2019
Clean Harbors, Inc. Stockton, CA,
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Prepared Foods Team Member, 07/2007 - 11/2007
Whole Foods Upper St Clair, PA,
  • Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items.
  • Peeled, chopped and sliced produce for use in cold and cooked items.
  • Delivered exceptional service to meet customers' prepared foods needs.
  • Replenished and organized department supplies throughout each shift.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Distributed food to service staff for prompt delivery to customers.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Adhered to food safety and sanitation protocols to reduce germ spread.
  • Cleaned and sanitized kitchen equipment, utensils, and work stations.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Cashier, 06/2003 - 11/2006
Common Spirit Silverdale, WA,
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
: Journalism, Expected in
-
Technology University of El Salvador - San Salvador , CA
GPA:
Status -

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Resume Overview

School Attended

  • Technology University of El Salvador

Job Titles Held:

  • Pharmacy Service Associate
  • Customer Service Manager
  • Prepared Foods Team Member
  • Customer Service Cashier

Degrees

  • Some College (No Degree)

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