pharmacy operations manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Highly skilled and enthusiastic professional with seven years of experience managing operations in patient-centric field. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient pharmacy staff while contributing to a high level of care by providing exceptional customer service.

  • Policy Development and Enforcement
  • Verbal and Written Communication
  • Policy Implementation
  • Performance Monitoring and Evaluation
  • Conducting Employee Orientations
  • Daily Operations Management
  • Creating and Managing Job Descriptions
  • Coordinating Training Materials
  • Human Resources Operations
Work History
05/2012 to Current
Pharmacy Operations Manager Crystal Clinic Orthopedic Center Medina, OH,
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Supervised team of three pharmacy technicians.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with pharmacist in charge to maintain daily operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Fostered excellence by example by "setting pace" and being hands on mentor to staff.
  • Motivated and supervised three Pharmacy Technician's in delivering quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Redesigned workflow processes for patient access and back-office.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.
  • Compiled employee records to maintain central files.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Updated employee banking records when it was necessary.
  • Processed employee W-9 and I-9 forms and leave time.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained payroll information by calculating, collecting and entering data.
  • Processed new hire paperwork and documents.
  • Updated employee files with new details such as changes in address or salary levels.
  • Researched and resolved time discrepancies.
07/2010 to 05/2012
Customer Service Representative Taylor Corp Duluth, GA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
08/2018 to 12/2019
Medical Assistant Contract Position Mednax Pembroke Pines, FL,
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked and organized exam rooms and medical equipment.
10/2017 to 03/2018
Clinical Assistant Schoolcraft Memorial Hospital City, STATE,
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
Expected in 05/2023 to to
Bachelor Of Science: Human Resources Management
Capella University - Minneapolis, MN
  • In enrollment process
Expected in 12/2021 to to
Associate Of Science: Human Resources And Organizational Leadership
Rasmussen University - Ocala, FL,
  • Pharmacy Technician PTCB - 2019 - Present
  • Pharmacy Technician License LARA - 2020 - Present

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Resume Overview

School Attended

  • Capella University
  • Rasmussen University

Job Titles Held:

  • Pharmacy Operations Manager
  • Customer Service Representative
  • Medical Assistant Contract Position
  • Clinical Assistant


  • Bachelor Of Science
  • Associate Of Science

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