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pharmacy operations manager resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Lead and directed Walgreens Pharmacy operations to protect patients and exceed operational metrics. Proficient in managing staff, overseeing inventories and working with patients to provide outstanding care. Well-organized, efficient and diligent about regulations and patient safety.

Skills
  • Patient Safety
  • HIPAA Compliance and Medicare/Medicaid Accreditation
  • Excellent Verbal and Written Communication
  • Employee Hiring, Scheduling and Evaluations
  • Oversight in Improving Performance Metrics
  • Outstanding Time Management
  • Problem Identification and Resolution
  • Critical Thinking and Decision Making
  • Meet All Pharmacy Regulation and Record Keeping Requirements
Experience
09/2014 to Current Pharmacy Operations Manager Comprehensive Pharmacy Services | Saint Johns, MI,

Supervised work activities, performance and service quality of pharmacy staff.

  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Worked closely with pharmacy manager to maintain day-to-day operations.
  • Trained pharmacy interns and newly hired technicians.
  • Managed weekly schedules and requests for leave.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Ordered supplies needed for pharmacy and kept tabs on inventory levels.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Improved organization and supply management policies for medicines and materials.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Communicated with patients with compassion while keeping medical information private.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Administered vaccines to immunize patients against communicable diseases.
12/2020 to 12/2021 COVID Vaccine Distribution Leader The Luxottica Group | Clearwater, FL,

Coordinated execution of "COVID Clinics" during the beginning of Texas' COVID Vaccine rollout in Phase 1A through Phase C.

  • Contacted Long Term Care Facilities and planned service dates for teams of Pharmacy staff to safely vaccinate thousands of patients and complete their vaccine series.
  • Coordinated vaccine supply and delivery to protect critically vulnerable patients across the greater Houston area, including underserved communities.
  • Ensured that all federal government requirements were met, including compliance training, accurately reporting the number of patients protected in each setting and demographic information.
06/2015 to 01/2021 PTCB Facilitator Walgreens | City, STATE,

Assisted in developing and refining a course of instruction designed to maximize the company's annual investment of over $500,000 in its employees; to eliminate learning gaps and effectively instruct students in a wide array of topics in order to pass their PTCE exam and gain PTCB certification.

  • Trained over 1,000 registered Pharmacy Technicians in strategies for identifying and learning important concepts and materials including: federal/state laws and requirements, scope of practice, mathematical equations, commonly used medications and compounding concepts.
  • Significantly changed the examination pass-rate of employees in the Greater Houston area by over 35%.
04/2006 to 02/2014 Store Operations Manager Blockbuster Entertainment | City, STATE,

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Corrected operational discrepancies by developing and executing process improvements.
Education and Training
Expected in 05/2006 to to High School Diploma | South Houston High School, South Houston, TX, GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Professional
Negotiated:
Accomplishments
  • Recognized as a regional "Champion of Champions" award winner for FY2017-2018 for outstanding performance, team contributions and customer service.
Certifications
  • Licensed PTCB Certified Pharmacy Technician - 2015
  • Certified Immunization Provider - 2021

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Resume Overview

School Attended

  • South Houston High School

Job Titles Held:

  • Pharmacy Operations Manager
  • COVID Vaccine Distribution Leader
  • PTCB Facilitator
  • Store Operations Manager

Degrees

  • High School Diploma

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