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pharmacy operations manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Skills

    Organization

    Integrity

    Attention to detail

    Dependability

    Time management

    Records management

    Excellent customer service skills

  • Scheduling
  • Medical billing
  • Patient Care
  • Filing
  • HIPAA Compliance
  • Insurance Knowledge
  • Appointment Setting
  • Patient Information Collection
  • Financial Operation
  • Drug inventory management
  • Team Building
  • Immunizations
  • Pharmacy operations management
  • Training and mentoring
  • Medication dispensing
  • Relationship building and retention
  • Inventory and restocking
Summary

Dedicated Goal-driven Pharmacy Manager,. I'm Ambitious and dependable, strongly committed to accuracy and proficiency . I am capable of learning new software's quickly, managing inventory and maintaining meticulous records. I'm detailed oriented, proficient in organizational skills and scheduling with a proactive and growth mindset. Exceptional Customer service is important to me. I'm well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.

Licensed in Oregon. PTCB Certified . I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Education and Training
Expected in to to | ASHP/ACPE Walgreens Pharmacy Technician Training , Portland, OR, GPA:

Through completion of the Walgreens pharmacy technician apprenticeship program, experience qualifies for eight (8) college credit hours as recognized by the American Council on Education (ACE). This course is recommended for 3 semester hours at the lower-division baccalaureate/associate degree category and 5 semester hours in the upper-division baccalaureate degree category for a total of 8 semester hours.

Expected in to to | Walgreens School of Leadership, Portland, GPA:

ASHP/ACPE Walgreens School of Leadership Program at Portland

Through completion of the Walgreens pharmacy Leadership apprenticeship program, experience qualifies for eight (8) college credit hours as recognized by the American Council on Education (ACE). This course is recommended for 3 semester hours at the lower-division baccalaureate/associate degree category and 5 semester hours in the upper-division baccalaureate degree category for a total of 8 semester hours.

Expected in 04/2021 to to PTCB Certification | Portland Board of Pharmacy, , GPA:
  • APhA/WSU pharmacy-Based Immunizations Pharmacy Technician
  • Basic Food Handlers Course
  • Basic Life Support
  • Pre-Service Dementia Care Training
  • District winner in 2022 Walgreens Champions of champions award program
  • Completion of 246 courses and 149 hours in LTMP learning portal ranging from FDA Drug Safety guidelines, medication inventory management, pharmacy practice ethics, medicare and medicaid reimbursements and patient care and interactions.
Experience
01/2020 to Current Pharmacy Operations Manager Department Of Veterans Affairs | Alpena, MI,
  • Cover Pharmacy Manager duties when Pharmacy Manager is not available.
  • Encourage professionalism, productivity, performance, and efficiency of all pharmacy staff.
  • Strive to enhance patient care and satisfaction.
  • Maintain consistent schedule of rounding at each pharmacy care location in coordination with training and understanding.
  • Ensure timely evaluations of pharmacy staff members, including performing annual reviews.
  • Delegate assignments for pharmacy staff.
  • Educate policies, procedures and protocols for pharmacy staff.
  • Ensure proper handling of incident and/or accidents reports through safety protocol
  • Provide supervision and coaching for pharmacy technicians.
  • Create short and long term pharmacy strategic goals for pharmacy program development
  • Negotiate and complete pharmacy contracts and credentialing of pharmacies and staff members.
  • Participate in hiring process for pharmacy positions.
  • Coordinate pharmacy staff training (initial orientation and ongoing pharmacy team member development).
  • Initiate and implement quality improvement projects in the pharmacy department.
  • Create, maintain, update and enforce lean pharmacy standards in pharmacy workflow.
  • Develop and maintain pharmacy dashboards on pharmacy productivity.
  • Oversee records of all transactions of the pharmacy necessary to ensure adequate control over and accountability for all drugs as required by applicable state and federal laws, rules and regulations to meet all inspection and other requirements governing pharmacy operations, including 340B contracts.
  • Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPPA).
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
09/2018 to 01/2020 Beauty Advisor H-E-B | Missouri City, TX,
  • Processed payments, entering sales in register for prompt customer service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • • Acknowledged and greeted each guest entering the store, or guests within close proximity while moving throughout the store.
  • • Offered friendly, knowledgeable and courteous service. Understood that guest service is the top priority and ceased performing tasks when guests are present and in need of assistance.
  • • Determined each guest’s needs and answered questions concerning products and services. If necessary, partnered with management to ensure the guest’s needs are met.
  • • Recommended additional and complementary products and/or services based on information provided by the guest or items already selected for purchase.
  • • Informed guests of current promotions, events and services within the store.
  • • served multiple guests at one time while maintaining composure during busy or peak selling times.
  • • Contributed to the store’s overall sales, conversion goals, and met or exceeded individual goals.
  • • Help to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.
  • • Courteously handled sales, refunds and exchanges. Ensure the correct price, tax and/or discount are applied correctly to each sale.
  • • Ensure all resets and planograms are executed as directed.
  • Taught customers how to apply makeup and recommended optimal products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
01/2015 to 09/2018 Retail Sales Manager La-Z-Boy, Inc. | Lacey, WA,
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Taught customers how to apply makeup and recommended optimal products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Completed timely and accurate resets based on seasonal demands and special promotional requirements.
  • Trained new staff in product knowledge and customer service protocols.

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Resume Overview

School Attended

  • ASHP/ACPE Walgreens Pharmacy Technician Training
  • Walgreens School of Leadership
  • Portland Board of Pharmacy

Job Titles Held:

  • Pharmacy Operations Manager
  • Beauty Advisor
  • Retail Sales Manager

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • PTCB Certification

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