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pharmacy manager pharmacist resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Driven professional with 5-year history of high-quality quality care to patients. Skilled in managing drug and medical inventories, advising and educating patients and staff development and training. Demonstrated success in devising strategies to enhance organizational performance and patient outcomes.

Education and Training
Expected in 05/2016 to to
Doctor of Pharmacy:
University of the Pacific Thomas J Long School of Pharmacy and Health Sciences - ,
GPA:
Expected in 05/2013 to to
Bachelors of Arts: Chemistry
California State University - Fresno,
GPA:
Experience
08/2017 to Current
Pharmacy Manager/ Pharmacist Walgreens Pharmacy City, STATE,
  • Nominated and selected with Company highest honor of Champion of Champions of the region for year 2021.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
  • Develops and supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, furnish travel medication, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
  • Communicates with patients with compassion while keeping medical information private to answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, insurance issues, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management
  • Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
  • Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.
  • Oversees all pharmacy regulations and operations to ensure compliance with state and federal laws by pharmacy department personnel.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Assess safety procedures and federal regulations to maintain pharmacy compliance.
  • Implements department organization structure through proper hiring and placement, assignment of responsibility, delegation of authority, and promotion of personnel.
  • Supervised and trained team of pharmacists, pharmacy technicians, interns/externs, and support staff.
  • Maintains and improves performance of department through mentoring, rewarding, and addressing employee complaints where appropriate, and uses constructive discipline policies of Company to discipline, suspend, or terminate if appropriate.
  • Utilizes Constructive Discipline policy to ensure compliance with state and federal laws by pharmacy department personnel.
  • Order inventory on weekly basis to meet anticipated demand and reduce backorders.
  • Check the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
11/2019 to 09/2020
Pharmacy Law Professor California Health Sciences University City, STATE,
  • Prepared students for California Practice Standards Jurisprudence Exam (CPJE) through introduction of the scope of pharmacy practice and the legal practice of pharmacy.
  • Created a syllabus and a course to introduce the students to pharmacy law and ethics, the various pharmacy regulatory agencies, and the impact that these agencies have on pharmacy day to day practice.
  • Implemented student interest in course through use of real-life examples, worked through scenarios, and developed proper games for students to have fun while learning such as pharmacy Jeopardy, Kahoot!, relatable content, and more.
  • Conducted research into related medical issues and care standards exposing students to proper documentation of ICD 10 codes, compounding documents, dates of important documents, and more.
  • Evaluated medical histories and case records to develop summaries and chronologies of care.
  • Established succession plans to avoid regulatory quagmires.
05/2010 to 07/2017
Pharmacist, an Intern Pharmacist/Pharmacy Clerk/Customer Service CVS Pharmacy City, STATE,
  • Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
  • Advised and consulted with patients on potential side effects, drug interactions, storage requirements, and directions for use.
  • Collaborated with physicians to provide patients with high quality/ cost-effective medications, prevent harmful drug reactions, prevent therapy duplications, and prevent allergic reactions.
  • Eliminated third-party rejection claims.
  • Mentored pharmacy interns, technicians, and trainees to promote error reduction while enhancing efficiency, answered questions regarding company procedures, and pharmacy protocols.
  • Checked prescriptions for proper contents and labeling.
  • Monitored medication inventory levels and kept detailed documentation in company software.
  • Preserved state and federal record keeping for legend drugs and controlled substances.
Skills
  • Patient relations and safety
  • Commitment to continuous personal and professional development of self and students in pharmacy profession
  • Ability to communicate effectively
  • Furnish travel medication
  • Non-sterile compounding
  • Regulatory requirements and quality assurance controls
  • Develop simulations
  • Didactic teaching
  • Personnel management/ Staff supervision
  • Employee retention strategies
  • Records management and maintenance
  • Medication ordering
  • Performance metrics
  • Computer skills (use of desktop or laptop, Zoom, Microsoft Office, online education platforms, healthcare platforms)
Languages
Arabic:
Professional
Negotiated:
Additional Information

Mentor Sep. ’17 – Present

University of the Pacific Preceptor- Mentor

California Health Sciences University Preceptor- Mentor

Loma Linda University School of Pharmacy Preceptor- Mentor

Touro University California College of Pharmacy Preceptor- Mentor

University of Southern California- Mentor

  • Mentor 1st through 3rd/4th year pharmacy students on drug knowledge by connecting mechanism of action of drugs to side effects, drugs assignments, and verbal quizzes.
  • Develop and facilitate OSCEs (Objective Structured Clinical Examinations) through consultations, prescriptions over the phone with full accuracy (proper dose, strength, and directions), dispensing procedures, vaccine appropriateness, non-sterile compounding, and medication therapy management.
  • Ensure students are confident when administering vaccines through proper training and explanation.
  • Share knowledge and expertise with students on non-sterile compounding, patient assessment, point-of-care testing, patient counseling, aseptic technique, dispensing, and administration.
  • Commitment to continuous personal and professional development of students through pharmacy law, operations, logistics guaranteeing compliance of the pharmacy, online resources, and more.
Certifications
  • Non-Sterile Compounding Competency: Mar. ’19 – Present
  • Naloxone Sep. ’17 – Present
  • Travel Medicine Services May ’16 – Present
  • MTM Aug. ’14 – Present
  • Blood Glucose Monitoring Screening Nov. ’13 - Present
  • Blood Pressure Monitoring Screening Nov. ’13 - Present
  • Bone Mineral Density Screening Nov. ’13 - Present
  • Cholesterol Screening Nov. ’13 - Present
  • Insulin Administration Nov. ’13 - Present
  • OTC Patient Counseling Nov. ’13 - Present
  • Pulmonary Device Training Nov. ’13 - Present
  • Smoking Cessation Nov. ’13 - Present
  • Bloodborne Pathogen Training Aug. ’13 – Present
  • Pharmacy Based Immunization Delivery Sep. ’13 – Present
  • Professional level CPR & AED for Adult-Child-Infant Sep. ’13 – Present
  • HIPAA Training Sep. ’13 – Present

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Resume Overview

School Attended

  • University of the Pacific Thomas J Long School of Pharmacy and Health Sciences
  • California State University

Job Titles Held:

  • Pharmacy Manager/ Pharmacist
  • Pharmacy Law Professor
  • Pharmacist, an Intern Pharmacist/Pharmacy Clerk/Customer Service

Degrees

  • Doctor of Pharmacy
  • Bachelors of Arts

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