Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
Build and sustain customer relationships
Drug utilization review
Third party billing and prior authorization
Pyxis and Omnicare Experience
ACPE IV certified
BLS - American Red Cross
Script Pro experience
Strong management skills and leadership ability
Pharmacy operations management
Staff Training and Support
Quality Assurance and Control
Inventory Management
Pain Management
MTM Certified
Professional Summary
Accomplished retail pharmacist with 10 years clinical experience and proven strength in fast paced and challenged environment, inventory and pharmacy management.
Demonstrate excellent skills in customer service, telephone etiquette and issue response. Excellent reputation for improving customer satisfaction, and driving overall operational improvements.
Possess ability to provide exceptional leadership; self-motivated to work independently and unsupervised.
Accomplishments
Increased prescription count at Carrollton Springs annually by 8 % from XXX8 to current - Carrollton Springs Hospital
Reduced medication errors by implementing bar code system on all medication shelves, reducing medication to 0.2 %- Carrollton Springs Hospital
Maintain a monthly customer satisfaction score of 4.7 out of 5 since XXX8 at Carrollton Springs Hospital
Successfully turned around pharmacy operation in 3 months, improved Wecare score from bottom 20% to 90% (ranked top 5 in the district) at CVS pharmacy
Increased script count from 1400 to 1800 per week in 6 months - CVS pharmacy
Streamlined Action by Triage time and Read When Promised time. Weekly score range 95 to 100 %.
Work History
11/XXX8 to Current
Pharmacy ManagerUnion Hospital – Elkton, MD,
Accurately fill prescriptions, review all patient orders for renal dose adjustments, therapeutic duplications, and interactions. Collaboration with physician regarding dosing, frequency and drug interactions
Educate patients on possible drug interactions, potential side effects of medications and optimal methods of administration. self management skills such as monitoring glucose level and insulin injection techniques
Design and implement monthly diabetes education class, device training to improve adherence, compliance and safety
Perform MTM , patience compliance consultation and comprehensive medication review
Supervise, monitor and evaluate quality and effectiveness of customer service provided by pharmacy technicians . Reinforce if necessary with detailed feedback by coaching and mentoring
Inspire all pharmacy team members to embrace company's culture
Initiate and follow quality assurance and safety policies and procedures. Monitor compliance with all legal regulations and accreditation organization
Monitor opiate utilization and conduct monitoring program for prescribing trend
Managed drug shortages or clinical safety issues in collaboration with Pharmacy Director
Monitor compliance with all legal regulations, quality assurance and safety procedures
Educated patients on possible drug interactions, potential side effects and optimal methods of administration
Actively participate in P&T meeting. Research and recommend therapeutic interchanges for P&T. Suggest appropriate, cost effective alternative to medical staff
Routinely communicate with providers to influence the use of formulary medications in compliance with clinical protocols, target drug initiatives and pre-authorized therapeutic substitutions.
09/XXX4 to 10/XXX8
Pharmacy ManagerUnion Hospital – Elkton, MD,
Supervised, monitored and evaluated quality and effectiveness of patient care provided by pharmacy staff while filling over 1800 per week and managing daily activities with regards to effective operation and communications
Successfully turned around pharmacy operation in 3 months, improve Wecare Score from bottom 20% to 90% .(ranked top 5 in district)
Increased script count from 1400 per week to 1800 per week in 6 months
Utilized reports to adjust tech's schedule and meeting pharmacy sales target and work flow metric
Complied with state and federal drug laws as regulated by state board of pharmacy, DEA and FDA, maintained records for controlled substances, returned expired products to Genco and processed damaged items to StorngPak
Identified and resolved therapy change and drug disease in lieu with physicians and third party to ensure safety and cost effectiveness of drug therapy
Developed new process for employee evaluation which resulted in marked performance improvement
Provided directions and guidance to staffs on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards
Managed ancillary staffs in fulfilling more than 1800 prescriptions per week
Performed CMS required audits and ensured compliance with state and federal guidelines
Reviewed prescriptions to accuracy, counseled patients with regards to medication dosage, side effects and drug interactions
Offered health promotion and prevention activities for example, promoting Shingle vaccines to elderly, training patients to use glucometers and blood pressure monitors
08/XXX3 to 09/XXX4
Pharmacy ManagerUnion Hospital – Elkton, MD,
Achieved best improved store in 3 months in Dallas-Mesquite district by developing new process to receive and process prescriptions
Managed pharmacy operations to achieve business objectives, control expenses, direct operations to minimize wait time, monitor department performance metrics and collaborated with management in developing and implementing store programs to help meet sales objectives and increase script volume
Proactively managed patients' overall health and explore cost saving alternatives by collaborating with other healthcare professionals when dispensing prescribed medication
Motivated, trained and led staff of 10 pharmacy technicians and staff pharmacists to achieve top 3 highest volume store in SW district
Effectively maintained strict inventory to meet company budget
Maintained inventory levels to company targets and perpetual CII inventory
08/2007 to 07/XXX3
Clinical PharmacistGila River Health Care – Sacaton, AZ,
Reviewed and Interpreted medication orders using pharmaceutical care skills
Prepared controlled substances infusion drips
Assisted in Computerized Physician Oder Entry (CPOE) in MediTech System
Reviewed medication orders to ensure therapeutic appropriates.
Maintained inventory levels of pharmaceuticals and supplies, assuring storage under proper conditions in accordance with all regulatory requirements
Prepared medication and IV orders for convalescent facilities and hospitals
Analyzed trends in medication use and made recommendations for policy updates
Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications
Performed Pyxis maintenance. Troubleshoot mechanical issues with Pyxis machines and other equipment
Enforced formulary system and followed departmental policy and pro when acquisition of NF products are judge necessary. Participated in cost-effective use and selection of pharmaceutical
Managed technicians and other supportive personnel. Validated accuracy of floor stock replacement, IV batches , cart fills and other drug doses dispensed from pharmacy
Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure
Directly supervised 2 Pharmacy Technicians, interns and support staff while on duty
Education
Expected in
Bachelor of Science: Pharmacy St. John University - Jamaica, NY GPA:
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