Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Build and sustain customer relationships
  • Drug utilization review
  • Third party billing and prior authorization
  • Pyxis and Omnicare Experience
  • ACPE IV certified
  • BLS - American Red Cross
  • Script Pro experience
  • Strong management skills and leadership ability
  • Pharmacy operations management
  • Staff Training and Support
  • Quality Assurance and Control
  • Inventory Management
  • Pain Management
  • MTM Certified
Professional Summary

Accomplished retail pharmacist with 10 years clinical experience and proven strength in fast paced and challenged environment, inventory and pharmacy management.

Demonstrate excellent skills in customer service, telephone etiquette and issue response. Excellent reputation for improving customer satisfaction, and driving overall operational improvements.

Possess ability to provide exceptional leadership; self-motivated to work independently and unsupervised.

  • Increased prescription count at Carrollton Springs annually by 8 % from XXX8 to current - Carrollton Springs Hospital
  • Reduced medication errors by implementing bar code system on all medication shelves, reducing medication to 0.2 %- Carrollton Springs Hospital
  • Maintain a monthly customer satisfaction score of 4.7 out of 5 since XXX8 at Carrollton Springs Hospital
  • Successfully turned around pharmacy operation in 3 months, improved Wecare score from bottom 20% to 90% (ranked top 5 in the district) at CVS pharmacy
  • Increased script count from 1400 to 1800 per week in 6 months - CVS pharmacy
  • Streamlined Action by Triage time and Read When Promised time. Weekly score range 95 to 100 %.
Work History
11/XXX8 to Current
Pharmacy Manager Union Hospital Elkton, MD,
  • Accurately fill prescriptions, review all patient orders for renal dose adjustments, therapeutic duplications, and interactions. Collaboration with physician regarding dosing, frequency and drug interactions
  • Educate patients on possible drug interactions, potential side effects of medications and optimal methods of administration. self management skills such as monitoring glucose level and insulin injection techniques
  • Design and implement monthly diabetes education class, device training to improve adherence, compliance and safety
  • Perform MTM , patience compliance consultation and comprehensive medication review
  • Supervise, monitor and evaluate quality and effectiveness of customer service provided by pharmacy technicians . Reinforce if necessary with detailed feedback by coaching and mentoring
  • Inspire all pharmacy team members to embrace company's culture
  • Initiate and follow quality assurance and safety policies and procedures. Monitor compliance with all legal regulations and accreditation organization
  • Monitor opiate utilization and conduct monitoring program for prescribing trend
  • Managed drug shortages or clinical safety issues in collaboration with Pharmacy Director
  • Monitor compliance with all legal regulations, quality assurance and safety procedures
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration
  • Actively participate in P&T meeting. Research and recommend therapeutic interchanges for P&T. Suggest appropriate, cost effective alternative to medical staff
  • Routinely communicate with providers to influence the use of formulary medications in compliance with clinical protocols, target drug initiatives and pre-authorized therapeutic substitutions.
09/XXX4 to 10/XXX8
Pharmacy Manager Union Hospital Elkton, MD,
  • Supervised, monitored and evaluated quality and effectiveness of patient care provided by pharmacy staff while filling over 1800 per week and managing daily activities with regards to effective operation and communications
  • Successfully turned around pharmacy operation in 3 months, improve Wecare Score from bottom 20% to 90% .(ranked top 5 in district)
  • Increased script count from 1400 per week to 1800 per week in 6 months
  • Utilized reports to adjust tech's schedule and meeting pharmacy sales target and work flow metric
  • Complied with state and federal drug laws as regulated by state board of pharmacy, DEA and FDA, maintained records for controlled substances, returned expired products to Genco and processed damaged items to StorngPak
  • Identified and resolved therapy change and drug disease in lieu with physicians and third party to ensure safety and cost effectiveness of drug therapy
  • Developed new process for employee evaluation which resulted in marked performance improvement
  • Provided directions and guidance to staffs on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards
  • Managed ancillary staffs in fulfilling more than 1800 prescriptions per week
  • Performed CMS required audits and ensured compliance with state and federal guidelines
  • Reviewed prescriptions to accuracy, counseled patients with regards to medication dosage, side effects and drug interactions
  • Offered health promotion and prevention activities for example, promoting Shingle vaccines to elderly, training patients to use glucometers and blood pressure monitors
08/XXX3 to 09/XXX4
Pharmacy Manager Union Hospital Elkton, MD,
  • Achieved best improved store in 3 months in Dallas-Mesquite district by developing new process to receive and process prescriptions
  • Managed pharmacy operations to achieve business objectives, control expenses, direct operations to minimize wait time, monitor department performance metrics and collaborated with management in developing and implementing store programs to help meet sales objectives and increase script volume
  • Proactively managed patients' overall health and explore cost saving alternatives by collaborating with other healthcare professionals when dispensing prescribed medication
  • Motivated, trained and led staff of 10 pharmacy technicians and staff pharmacists to achieve top 3 highest volume store in SW district
  • Effectively maintained strict inventory to meet company budget
  • Supervised, trained pharmacists, technicians, prepared shift schedules and conducted performance reviews
  • Maintained inventory levels to company targets and perpetual CII inventory
08/2007 to 07/XXX3
Clinical Pharmacist Gila River Health Care Sacaton, AZ,
  • Reviewed and Interpreted medication orders using pharmaceutical care skills
  • Prepared controlled substances infusion drips
  • Assisted in Computerized Physician Oder Entry (CPOE) in MediTech System
  • Reviewed medication orders to ensure therapeutic appropriates.
  • Maintained inventory levels of pharmaceuticals and supplies, assuring storage under proper conditions in accordance with all regulatory requirements
  • Prepared medication and IV orders for convalescent facilities and hospitals
  • Analyzed trends in medication use and made recommendations for policy updates
  • Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications
  • Performed Pyxis maintenance. Troubleshoot mechanical issues with Pyxis machines and other equipment
  • Enforced formulary system and followed departmental policy and pro when acquisition of NF products are judge necessary. Participated in cost-effective use and selection of pharmaceutical
  • Managed technicians and other supportive personnel. Validated accuracy of floor stock replacement, IV batches , cart fills and other drug doses dispensed from pharmacy
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure
  • Directly supervised 2 Pharmacy Technicians, interns and support staff while on duty
Expected in
Bachelor of Science: Pharmacy
St. John University - Jamaica, NY
  • Graduated cum laude with GPA 3.56
  • Dean's List 1999
  • Golden Key National Honor Society
  • Rho Chi Honor Society
Licenses and Certifications
  • Licensed in the state of Texas
  • Licensed in the state of Connecticut
  • Certified in Immunization and Lipid Screening
  • Certified in BLS
  • ACPE IV certified

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Resume Overview

School Attended

  • St. John University

Job Titles Held:

  • Pharmacy Manager
  • Pharmacy Manager
  • Pharmacy Manager
  • Clinical Pharmacist


  • Bachelor of Science

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