pharmacy manager resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Strong background in clinical pharmacology
  • Scriptpro, McKesson Connect, Pyxis and HCS experience
  • High volume medication dispensing
  • Quality Assurance and Control
  • Drug utilization review
  • Strong management skills and leadership ability
  • Pain Management
  • Retail Industry Knowledge
  • Anticoagulant monitoring
  • Pharmacy operations management
  • MTM Certified
  • Staff Training and Support
Professional Summary

Accomplished clinical pharmacist with 7+ years experience and proven strength in fast paced and challenged environment, product verification, prescription assessment and pharmacy management.

Excellent knowledge of pharmaceuticals, Federal and state laws and Joint Commission recommendations.

Demonstrate excellent communication and interpersonal skills, customer relationship adeptness, along with clinical and managerial skills.

Possess ability to provide exceptional leadership, prioritizing workflow and self-motivated to work independently and unsupervised.

Area of expertise include inventory management and reduction, troubleshoot problems with automatic dispensing system, quality assurance , technician training and support.

  • Implemented Benzo and Alcohol Detox Protocols, Antimicrobial Stewardship and Opioid Monitoring Program - Carrollton Hospital
  • Developed and maintained lean inventory system in the division that resulted in 20% reduction in cost of inventory over one year after implementation - Carrollton Hospital
  • Reduced medication errors by implementing bar code system on all medication shelves, reducing medication
    to 0.5 % annually - Carrollton Hospital
  • Assisted in the preparation and interview process for Joint Commission in XXX9. Pharmacy met all JC requirement with no citation during XXX9 visit - Carrollton Hospital
  • Improved workflow and dispensing time (average of 3 mins per rx at volume of 1800 prescription per week) by implementing new dispensing procedures - CVS store 5965
  • Maintain a monthly customer satisfaction score of 4.6 /5 for 2 years in a row. Improved Wecare score from bottom 20% to 90% (ranked top 5 in the district) - CVS store 5965
  • Streamlined Action by Triage time and Read When Promised time.
    Weekly score range 95 to 100 % - CVS store 5965
  • Increased script count from 1400 to 1800 per week in 6 months - CVS store 5965
Work History
11/XXX6 to Current Pharmacy Manager Union Hospital | Elkton, MD,
  • Accurately fill prescriptions, review all patient orders for renal dose adjustments, therapeutic duplications, and interactions. Collaboration with physician regarding dosing, frequency and drug interactions
  • Pharmacokinetic Vancomycin dosing per pharmacy dosing protocol
  • Trouble shoot and resolve Pyxis dispensing problems and resolve operation errors. Modify and calibrate automation to meet facility needs
  • Identify opportunity to improve dispensing efficacy and inspect blister packs
  • Warfarin dose adjustment per INR, underlying disease and concurrent meds on profile
  • Identify opportunities to increase dispensing efficacy, perform quality assurance for replenishment activities of Pyxis
  • Lead in monthly P&T meeting and serve as medical resource for physicians and medical staff
  • Actively participate in Code Blue tp provide and prepare necessary medications until conclusion of code
  • Direct inventory tracking and ordering, including Pyxis and Controlled medication floor stock
  • Inspire all pharmacy team members to embrace hospital's culture
  • Initiate and follow quality assurance and safety policies and procedures. Monitor compliance with all legal regulations and accreditation organization
  • Monitor opiate utilization and conduct monitoring program for prescribing trend
  • Managed drug shortages or clinical safety issues in collaboration with Pharmacy Director
  • Developed policies and procedures for effective pharmacy management.
08/XXX3 to 10/XXX6 Staff Pharmacist / Pharmacy Manager Kroger | Lake Mary, FL,
  • Supervised, monitored and evaluated quality and effectiveness of patient care provided by pharmacy staff while filling over 1800 per week and managing daily activities with regards to effective operation and communications
  • Successfully turned around pharmacy operation in 3 months, improve Wecare Score from bottom 20% to 90% .(ranked top 5 in district)
  • Increased script count from 1400 per week to 1800 per week in 6 months
  • Utilized reports to adjust tech's schedule and meeting pharmacy sales target and work flow metric
  • Complied with state and federal drug laws as regulated by state board of pharmacy, DEA and FDA, maintained records for controlled substances, returned expired products to Genco and processed damaged items to StorngPak
  • Identified and resolved therapy change and drug disease in lieu with physicians and third party to ensure safety and cost effectiveness of drug therapy
  • Developed new process for employee evaluation which resulted in marked performance improvement
  • Provided directions and guidance to staffs on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards
  • Managed ancillary staffs in fulfilling more than 1800 prescriptions per week
  • Performed CMS required audits and ensured compliance with state and federal guidelines
  • Reviewed prescriptions to accuracy, counseled patients with regards to medication dosage, side effects and drug interactions
  • Offered health promotion and prevention activities for example, promoting Shingle vaccines to elderly, training patients to use glucometers and blood pressure monitors
05/XXX to 07/XXX3 Assistant Pharmacy Manager Gila River Health Care | Gila River Districts, AZ,
  • Achieved best improved store in 3 months in SW district by developing new process to receive and process prescriptions
  • Managed pharmacy operations to achieve business objectives, control expenses, direct operations to minimize wait time, monitor department performance metrics and collaborated with management in developing and implementing store programs to help meet sales objectives and increase script volume
  • Proactively managed patients' overall health and explore cost saving alternatives by collaborating with other healthcare professionals when dispensing prescribed medication
  • Motivated, trained and led staff of 10 pharmacy technicians and staff pharmacists to achieve top 3 highest volume store in SW district
  • Effectively maintained strict inventory to meet company budget
  • Supervised, trained pharmacists, technicians, prepared shift schedules and conducted performance reviews
  • Maintained inventory levels to company targets and perpetual CII inventory
07/2007 to 05/XXX Clinical Pharmacist Medical City Hospital | City, STATE,
  • Reviewed and Interpreted medication orders using pharmaceutical care skills
  • Prepared controlled substances infusion drips
  • Assisted in Computerized Physician Oder Entry (CPOE) in MediTech System
  • Reviewed medication orders to ensure therapeutic appropriates. Reviewed drug-drug interactions and drug-food interactions
  • Maintained inventory levels of pharmaceuticals and supplies, assuring storage under proper conditions in accordance with all regulatory requirements
  • Prepared medication and IV orders for convalescent facilities and hospitals
  • Analyzed trends in medication use and made recommendations for policy updates
  • Partnered with physicians and other members of healthcare team to optimize patient care through effective use of medications
  • Performed Pyxis maintenance. Troubleshoot mechanical issues with Pyxis machines and other equipment
  • Enforced formulary system and followed departmental policy and pro when acquisition of NF products are judge necessary. Participated in cost-effective use and selection of pharmaceutical
  • Managed technicians and other supportive personnel. Validated accuracy of floor stock replacement, IV batches , cart fills and other drug doses dispensed from pharmacy
  • Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure
  • Directly supervised 2 Pharmacy Technicians, interns and support staff while on duty
Expected in to to Bachelor of Science | Pharmacy St. John University, Queens, NY, GPA:
  • Graduated cum laude with GPA 3.56
  • Dean's List 1999
  • Golden Key National Honor Society
  • Rho Chi Honor Society
Licenses and Certifications
  • Licensed in the state of Texas
  • Licensed in the state of Connecticut
  • Certified in Immunization and Lipid Screening
  • BLS certified

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Resume Overview

School Attended

  • St. John University

Job Titles Held:

  • Pharmacy Manager
  • Staff Pharmacist / Pharmacy Manager
  • Assistant Pharmacy Manager
  • Clinical Pharmacist


  • Bachelor of Science

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