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pharmacy manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with customers and patients and achieving the requirements for continued accreditation.

Skills
  • Regulatory requirements
  • Performance metrics
  • Medication ordering
  • Quality assurance controls
  • Patient safety
  • Personnel management
  • Healthcare delivery
  • Staff supervision
  • Schedule management
Education and Training
BIRLA INSTITUTE oF TECHNOLOGY AND SCIENCE PILANI, INDIA, Expected in 03/1986 B.Pharm (hons.) : Pharmacy - GPA :
Alagappa University Chennai, India, Expected in 09/2005 Master of Science : Information Technology - GPA :
Experience
Virginia Commonwealth University Health System - Pharmacy Manager
South Hill, VA, 09/2009 - Current
  • Administered all kind of vaccines to immunize patients against communicable diseases.
  • Supervised team of pharmacy technicians, interns and support staff.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Trained pharmacy interns, foreign pharmacy graduated interns and newly hired technicians from 2009 after getting preceptor license.
  • Analyzed prescribing trends to monitor patient compliance and prevent excessive usage.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Oversaw work activities, performance and service quality of pharmacy staff.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Managed weekly schedules and requests for leave.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Ordered all supplies needed for pharmacy and kept tabs on inventory levels.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Worked closely with store manager to maintain day-to-day operations.
  • Communicated with patients with compassion while keeping medical information private.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Informed patients and patrons about various immunizations including flu, shingles, pneumonia DTaP and HPV vaccines.
  • Did Medication therapy management
Peace Health - Pharmacist
Florence, OR, 09/2008 - 09/2009
  • Recommended over-the-counter medications for patients after assessing symptoms.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Advised patients on potential drug interactions and side effects, proper dose
    timing and medication storage.
  • Promoted health and well-being of patients by administering flu immunizations.
  • Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
  • Tracked progress and provided education to chronically ill patients.
Ohio Health - Pharmacy Intern
Pickerington, OH, 12/2007 - 09/2008
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Communicated with patients with compassion while keeping medical information private.
  • Used pharmacy software to verify prescription and insurance information.
  • Followed company guidelines for scanning and keying in items.
  • Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
  • Delivered personable customer service at pharmacy drop-off and pick-up counters.
  • Advised patients regarding proper use of new medications and OTC products.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Entered patient's information into computer system and updated existing data.
Baker Hughes Company - Business Operations Manager
Andrews, TX, 05/1997 - 10/1997
  • Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.
  • Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Coordinated sales of unwanted, discontinued, damaged or defective merchandise increasing store profits and revenues while reducing capital losses.
  • Coordinated with different business in Middle east, Europe, Australia and Japan
  • Had lot of international trainings in France, Germany, United Kingdom, Italy, Greece, Austria etc
Ugi Corp. - Area Manager
Huntsville, AL, 10/1996 - 05/1997
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Aligned procedures and protocols with changing business demands.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Promoted positive customer service experiences by promptly resolving conflicts.
Ed Napleton Automotive Group - Diagnostic Specialist
Ellwood City, PA, 05/1992 - 10/1996
  • Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Performed site evaluations, customer surveys and team audits.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Accomplishments
  • Promoted from Pharmacist to Pharmacy manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Realized EBITDA in ongoing effort to boost revenue while reducing costs.
Honors

Won the FAVORITE PHARMACIST award, voted by the patients at the national level in 2011. I was competing against 11,000 (eleven thousand) Pharmacist.

Won the top 10 immunizer award at the national level against 11,000 pharmacist

Consistently one of the top immunizer in the district and region.

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Resume Overview

School Attended

  • BIRLA INSTITUTE oF TECHNOLOGY AND SCIENCE
  • Alagappa University

Job Titles Held:

  • Pharmacy Manager
  • Pharmacist
  • Pharmacy Intern
  • Business Operations Manager
  • Area Manager
  • Diagnostic Specialist

Degrees

  • B.Pharm (hons.)
  • Master of Science

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