pharmacy manager resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Drug inventory management
  • Drug utilization review
  • Team Building
  • Training and mentoring
  • Pharmacy operations management
  • Quality assurance
  • Patient education and counseling
  • Safety and compliance
Professional Summary

Dedicated pharmacy manager with experience overseeing retail pharmacy operations to fill over 400 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention.

Work History
06/2017 to Current Pharmacy Manager Virginia Commonwealth University Health System | Colonial Heights, VA,
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Communicated with patients, ensuring that medical information was kept private.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage. Acted as district MTM lead to assist other stores in proper execution and best practices of MTMs and TIPs.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Vaccinated patients to provide immunity against COVID, influenza, pneumonia and other diseases.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Developed policies and procedures for effective pharmacy management.
  • Supervised team of 5 pharmacy technicians.
  • Responsible for verification of 400+ prescriptions per day, while maintaining accuracy, quality patient care, and achieving corporate metrics.
  • Trained pharmacy interns and newly hired pharmacy technicians. Supported supervisors in training of new pharmacists.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
05/2016 to 05/2017 Floating Pharmacist Stop And Shop | Simsbury, CT,
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Maintained appropriate drug records and completed reports as necessary.
  • Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
  • Provided medication counseling to patients as needed.
  • Interpreted prescription orders, dispensed medications and counseled patients on drugs.
  • Entered orders into database, verified insurance and prepared medications.
  • Collaborated with colleagues, technicians and leading pharmacists in effective prioritization and filling of orders.
08/2012 to 05/2016 Pharmacy Intern Ohio Health | Hilliard, OH,
  • Shadowed senior pharmacy staff to learn proper procedures.
  • Interacted with healthcare professionals to support timely and proper processing of prescriptions.
  • Counseled patients on new medications and OTC products.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Entered patient information into computer system.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Used pharmacy software to enter prescription and insurance information.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Discussed medical histories with patients to provide most effective medical advice.
  • Performed blood pressure on patients.
  • Contacted insurance companies to resolve claims issues.
  • Processed orders through insurance and accepted customer payments for balances owed.
  • Addressed customer questions regarding refills, insurance EOBs and status prescriptions filling.
  • Updated patient profiles and prescriptions in Intercom Plus with strong focus on accuracy.
09/2002 to 08/2012 Senior Certified Pharmacy Technician Kroger | Grafton, WI,
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered patients' questions and troubleshot prescription issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Prepared bottle labels.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
Expected in 05/2016 to to Pharm.D. | Pharmacy Mercer University College of Pharmacy And Health Sciences, Atlanta, GA, GPA:
  • Dean's Merit Scholarship August 2013 - May 2016
Expected in to to | Pharmacy (Pre-Pharmacy) Kennesaw State University, Kennesaw, GA GPA:
  • Majored in Pre-Pharmacy
Licenses & Certifications
  • Georgia State Board of Pharmacy Pharmacist License: RPH029297
  • American Heart Association BLS: March 2013 - Present
  • APhA Immunization Certification: March 2013 – Present
  • APhA Delivering Medication Therapy Management: August 2014 – Present

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Resume Overview

School Attended

  • Mercer University College of Pharmacy And Health Sciences
  • Kennesaw State University

Job Titles Held:

  • Pharmacy Manager
  • Floating Pharmacist
  • Pharmacy Intern
  • Senior Certified Pharmacy Technician


  • Pharm.D.
  • Some College (No Degree)

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