Licensed Pharmacist with 11 years' work at a leading national drugstore chain. Detail-oriented, hard-working, and reliable professional with a track record of providing excellent customer service in high-volume facility.
Retail pharmacy procedure knowledge
Accurate pharmaceutical calculations
Committed to quality assurance
Efficient and strong work ethic
Medication Inventory Management
Pharmacy law knowledge
Insurance billing expert
Conflict resolution ability
Quick learning ability
Pharmacy Manager, 08/2016
to Current Walgreens Pharmacy – Chicago,
Properly fill and dispense an average of 400 prescriptions per day.
Help achieve pharmacy business objectives by increasing sales by 5%.
Develop and implement workflow to increase efficiency by 20%.
Hosted 10 successful healthcare education and immunization clinics.
Coordinate the pharmacy staff schedule and lead personnel training and performance evaluations.
Incorporate new medication dispensing system into pharmacy workflow.
Support maintenance and inventory management of offsite Pharmacy Kiosk at Metro South Hospital
Pharmacy Manager , 11/2010
to 08/2016 Walgreens Pharmacy – Chicago,
Properly fill and dispense an average of 220 prescriptions per day.
Contributed to an increase of 15% in prescription volume, 16.5% in sales, and 166% in flu vaccination in FY16.
Provided medication therapy management to patients using Outcomes and Mirixa.
Managed pharmacy expense, budget and schedule to optimize workflow.
Maintained optimum inventory levels and implement loss prevention controls and procedures.
Supervised prescription filling and dispensing process in a timely and accurate manner.
Coordinated community health events to provide immunizations and health screenings.
Trained and coached pharmacy staff to maximize productivity, reduce errors and ensure legal and ethical compliance.
Helped promote 2 staff members to achieve the highest level of expertise as Senior Technicians
Precepted and directed Pharm.D. students for their Community Pharmacy experience.
Promoted wellness in the workplace to ensure high levels of customer satisfaction.
Attended monthly or quarterly meetings with District Supervisors and Pharmacy Managers.
Translated pharmacy communications for Cantonese speaking customers nationwide.
District Pharmacist, 08/2010
to 11/2010 Walgreens Pharmacy, District 222 and 173 – Chicago,
Maintained responsibility for the operations of the pharmacy in the absence of the Pharmacy Manager.
Assisted the Market Scheduler and the District Supervisor in the control of extra shifts and workload balancing.
Performed Medication Management Therapies.
Clinically monitored patient profiles for drug interactions and drug utilization review.
Provided clinical educational support to physicians, nurses and pharmacy staff.
Efficiently and accurately processed prescription orders to meet customers demand.
Counseled patients on prescription and OTC medications with courteous, professional and efficient service.
Worked closely with insurance providers to resolve third party prescription issues.
Provided immunizations and health screenings.
Pharmacy Intern, 06/2006
to 08/2010 Walgreens Pharmacy – St. Louis,
Performed technician duties - e.g. data entry, resolved third party claims, filled and dispensed, managed inventory control.
Trained in profit loss, inventory control, and management techniques.
Provided blood pressure and blood glucose screenings.
Doctor of Pharmacy: May 2010 St. Louis College of Pharmacy -