Pharmacy Manager Resume Example Harris Teeter, Llc

PHARMACY MANAGER

Professional Summary

Experienced retail pharmacy manager with 20+ years meeting the needs of others. Caring and approachable patient-oriented professional with solid work ethic and listening skills.

Skills

Medication Therapy Management
Performance Management
Training and mentoring
Patient education and counseling
Effective workflow management
Pharmacy and customer records management
Adherence to high customer service standards
Positive and friendly
HIPAA Trained
Problem Solving

Teamwork
Building Effective Relationships
Communication Skills
Data Entry
Decision Making
Leadership
Performance Analysis
Merchandising
Sales
Planning

Work History

Pharmacy Manager, 04/2008 to 02/2020
Harris Teeter, Llc – Gastonia , NC

Educated patients on possible drug interactions, potential side effects and optimal methods of administration.

Recommended OTC devices or medication options to help mitigate individual symptoms.
Ordered all pharmacy supplies and kept check on inventory levels.
Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
Discussed medical histories with patients in effort to provide most effective medical advice.
Communicated with patients, ensuring that medical information was kept private.
Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Advised patients on medication side effects and contraindications and explained how to properly take medicine.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Maintained compliance with state and federal drug laws.
Trained 2 new technicians to provide excellent customer service which resulted in 20% higher customer satisfaction scores.

Staff Pharmacist, 10/2004 to 04/2008
Iqvia Holdings Inc – San Jose , CA

Compared prescription details against safety standards and insurance requirements to support patients.
Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
Provided medication therapy management to patients using Outcomes and Mirixa.
Effectively prioritized tasks and organized workflow to increase efficiency.
Maintained state and federal records of legendary drugs and controlled substances.
Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Received and accurately processed written prescriptions from customers using [Type] computer system.
Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
Conducted blood pressure screenings and counseled patients on hypertension.
Partnered with management team to develop and implement in-store programs to increase sales.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Effectively resolved insurance rejections and other billing issues.
Closely monitored department performance metrics.
Advised patients on medication side effects and contraindications and explained how to properly take medicine.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Pharmacist-in-Charge: Staff Pharmacist, 05/1990 to 10/2004
CVS Health – City , STATE

Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
Created and modified weekly schedules for all staff.
Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Counseled patients regarding proper intake of medications.
Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Stayed current with third-party payer policies and procedures to prevent payment issues.
Counseled patients on proper use of over-the-counter medications and explained potential side effects.
Educated patients about possible drug interactions and gave special administration instructions.
Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
Trained 2 new technicians to provide excellent customer service which resulted in 20% higher customer satisfaction scores.
Maintained compliance with state and federal drug laws.

Education

Bachelor of Science: 05/1990
University of South Carolina - Columbia - City, State

Certifications

First Aid/CPR Certified
Immunization-Certified
Health Insurance Portability an Accountability Act

Licences

Licensed in North Carolina and Georgia

Resume Overview

School Attended

University of South Carolina - Columbia

Job Titles Held:

Pharmacy Manager
Staff Pharmacist
Pharmacist-in-Charge: Staff Pharmacist

Degrees

Bachelor of Science : 05/1990

Pharmacy Manager Resume Example

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