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Pharmacy Manager Resume Example

Resume Score: 80%

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PHARMACY MANAGER
Professional Summary

Experienced retail pharmacy manager with 20+ years meeting the needs of others. Caring and approachable patient-oriented professional with solid work ethic and listening skills.

Skills
  • Medication Therapy Management
  • Performance Management
  • Training and mentoring
  • Patient education and counseling
  • Effective workflow management
  • Pharmacy and customer records management
  • Adherence to high customer service standards
  • Positive and friendly
  • HIPAA Trained
  • Problem Solving
  • Teamwork
  • Building Effective Relationships
  • Communication Skills
  • Data Entry
  • Decision Making
  • Leadership
  • Performance Analysis
  • Merchandising
  • Sales
  • Planning
Work History
Pharmacy Manager, 04/2008 to 02/2020
Company Name – City, State

Educated patients on possible drug interactions, potential side effects and optimal methods of administration.

  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Advised patients on medication side effects and contraindications and explained how to properly take medicine.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Maintained compliance with state and federal drug laws.
  • Trained 2 new technicians to provide excellent customer service which resulted in 20% higher customer satisfaction scores.
Staff Pharmacist, 10/2004 to 04/2008
Company Name – City, State
  • Compared prescription details against safety standards and insurance requirements to support patients.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Provided medication therapy management to patients using Outcomes and Mirixa.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Maintained state and federal records of legendary drugs and controlled substances.
  • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
  • Received and accurately processed written prescriptions from customers using [Type] computer system.
  • Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
  • Conducted blood pressure screenings and counseled patients on hypertension.
  • Partnered with management team to develop and implement in-store programs to increase sales.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
  • Effectively resolved insurance rejections and other billing issues.
  • Closely monitored department performance metrics.
  • Advised patients on medication side effects and contraindications and explained how to properly take medicine.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Pharmacist-in-Charge: Staff Pharmacist, 05/1990 to 10/2004
Company Name – City, State
  • Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Created and modified weekly schedules for all staff.
  • Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Counseled patients regarding proper intake of medications.
  • Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Stayed current with third-party payer policies and procedures to prevent payment issues.
  • Counseled patients on proper use of over-the-counter medications and explained potential side effects.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
  • Trained 2 new technicians to provide excellent customer service which resulted in 20% higher customer satisfaction scores.
  • Maintained compliance with state and federal drug laws.
Education
Bachelor of Science: 05/1990
University of South Carolina - Columbia - City, State
Certifications
  • First Aid/CPR Certified
  • Immunization-Certified
  • Health Insurance Portability an Accountability Act
Licences
  • Licensed in North Carolina and Georgia
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Resume Overview

School Attended

  • University of South Carolina - Columbia

Job Titles Held:

  • Pharmacy Manager
  • Staff Pharmacist
  • Pharmacist-in-Charge: Staff Pharmacist

Degrees

  • Bachelor of Science : 05/1990

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