Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Skilled Pharmacist offering more than 19 years of progressive experience in Retail Pharmacy Operations. Energetic coach and team leader with detail-oriented and proactive nature.
State of Rhode Island Pharmacist  RPH03941
State of Connecticut Pharmacist PCT.0012831
Skill Highlights
  • Team building
  • Multi-unit operations management
  • Inventory control
  • Staff retention
  • Relationship building
  • Troubleshooting and problem solving
  • Dedicated
  • Exceptional patient care and interaction
  • HIPAA trained
  • Inventory management
  • Strong decision-making ability
  • Recruitment and training
  • Decision-making strength
  • Strategic planning
  • Operations management
  • Change management
  • Supervision and training
Professional Experience
03/2008 to Present Pharmacy District Manager Food City | , ,
  • Oversee the pharmacy operations of 27 stores with an annual prescription volume of over 1.5 million prescriptions and pharmacy sales of over 125 million dollars.
  • Supervise and coach pharmacy managers to operate an efficient pharmacy and execute the company business plans and objectives Conduct monthly P&L review to identify areas of opportunity Utilize key performance indicators to monitor and improve customer satisfaction, quality assurance, workflow standards, script growth and profitability in the pharmacy Assist pharmacy teams in identifying approaches that are more effective or efficient Collaborate with corporate partners to provide creative solutions to pharmacy teams at store level.
  • Achieved "Certified Green District" designation for implementing corporate policies and procedures to ensure compliance with state and federal laws in areas such as HIPAA, Control Substance Dispensing and record keeping and Hazardous Waste (Hazmat) disposal Effectively evaluate stores' level of compliance with regulatory and operating requirements through regular monitoring of store performance metrics and self-assessment audits Schedule store visits to monitor implementation of corrective measures to ensure sustained compliance Regularly attend and represent Rite Aid at state board of pharmacy meetings in both Rhode Island and Connecticut Leadership & Accomplishments Ensure all pharmacists are actively building sales and prescription growth through delivery of Clinical Services.
  • District ranked in the top 10 out of 45 districts in regional results for total number of vaccines administered Increased district pharmacy sales and exceeded Field Controllable EBITDA plan for the past 6 years Continue to successfully recruit, hire, and train pharmacy interns in an effort to assemble a team of talented, high performing diverse individuals.
  • Provide mentoring, leadership and development for associates by communicating career opportunities, providing regular performance feedback, and scheduling any and all required training.
  • Several direct reports promoted to supervisory field positions Frequently sought out by peers to assist them in leveraging company resources to complete work more efficiently Effectively manage change resistance by approaching change positively and encouraging others to embrace it Participate in Management Development Program to educate front store managers on pharmacy operations Served as a University of Rhode Island Preceptor Currently serve as a University of Connecticut Preceptor for management rotation.
05/1997 to 03/2008 Pharmacy Manager Brooks Pharmacy/ Rite Aid | , ,
  • Store # 10242 Warwick, Rhode Island.
  • Moved to this higher volume location in September 2002.
  • Increased efficiency of the pharmacy by hiring and training several new employees.
  • Also stressed the importance of proper workflow and inventory management and their importance to providing excellent customer service.
  • Directed a successful transition from Brooks to Rite Aid as well as one of the most successful pharmacy conversions to the Nexgen pharmacy computer system.
to Staff Pharmacist/ Pharmacy Manager | City, STATE,
  • As staff Pharmacist I worked diligently to become familiar with all aspects of the retail pharmacy business and was promoted to pharmacy manager at this location within one year.
  • Assembled a dynamic team with a strong commitment to superior customer service.
Education and Training
Expected in May 1997 Bachelor of Science | Pharmacy University of Rhode Island, Kingston, RI GPA:
Expected in | , , GPA:
APhA Immunization Certification *Certified CPR Healthcare provider *Trained on Outcomes and Mirixa MTM platforms
Community Service
business plans, coach, CPR, customer satisfaction, excellent customer service, customer service, delivery, Hazardous Waste, hiring, Immunization, inventory management, Leadership, leadership and development, Management Development, meetings, mentoring, policies, PCT, quality assurance, record keeping, retail, sales, scheduling, script, supervisory, vaccines, workflow

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