Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in record keeping, inventory control, ordering products and requesting refills from physicians. Experienced Supervisor with over 5 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Payment processing
  • Security monitoring
  • Pharmacist support
  • Pharmacy protocols
  • Customer care standards
  • Recordkeeping skills
  • Materials transportation
  • Age-appropriate activities
  • Correction action planning
  • Display setup
  • Incident reporting
  • Self-motivated
  • Multidisciplinary team collaboration
  • Inventory auditing
  • Materials coordination
  • Materials preparation
  • Staff leadership and direction
  • Order picking
  • Dispatching
  • Issue resolution
  • Sorting and labeling
  • Recordkeeping and reporting
Work History
Pharmacy Department Manager/Current , 11/2019 to Current
Compass Group Usa IncKingsport, TN,
  • Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information
  • Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products
  • Supported pharmacists with day-to-day activities and pharmacy office management functions
  • Developed and executed plans to monitor standard process adherence
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
  • Conducted training and change management processes to improve operations
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Managed and archived quality documentation and participated in internal and external quality audits
Site to Store Department Manager, 09/2013 to 10/2019
ActionlinkHilo, HI,
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations
  • Improved quality processes for increased efficiency and effectiveness
  • Managed logistics operations to meet customer expectations and financial standards and policies
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Supported marketing programs and campaigns with content and messaging to drive demand
  • Communicated value and position to sales team and developed tools to support selling process
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Developed and executed go-to-market plans and facilitated internal organizational readiness
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Received incoming calls and messages and addressed or triaged phone requests
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Customer Service Manager , 09/2013 to 10/2015
The Tjx Companies, Inc., ,
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Completed special projects by using effective decision making, critical thinking and time management skills
  • Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Electronics Sales Associate, 08/2011 to 01/2013
WalmartCity, STATE,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers
  • Processed credit and debit card payments to complete customer buying experience
  • Checked to see if requested items were available from store's inventory
  • Displayed merchandise by arranging in appealing and orderly way to boost sales
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Jewelry Associate, 04/2010 to 08/2011
WalmartCity, STATE,
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable
  • Recommended products to customers and remained up-to-date on product knowledge
  • Aided customers in finding right jewelry for personal preferences and specific occasions
  • Accommodated customers by recommending bridal jewelry suited to individual tastes and budgets
  • Cleaned jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine
  • Completed store opening and closing procedures as per company guidelines
  • Replenished merchandise from inventory during downtime when stock became low
  • Answered customer inquiries concerning warranties and addressed repair needs
  • Provided excellent customer service to exceed customer expectations
GED: , Expected in
Dobyns - Bennett High School - Kingsport, TN

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School Attended

  • Dobyns - Bennett High School

Job Titles Held:

  • Pharmacy Department Manager/Current
  • Site to Store Department Manager
  • Customer Service Manager
  • Electronics Sales Associate
  • Jewelry Associate


  • GED

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