Pharmacy Department Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Deadline-oriented Pharmacy Manager offering well-developed skills in customer service, telephone etiquette and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly sought.

Talented and focused professional with more than 10 years of expertise performing successfully in fast-paced environments. Enthusiastic people person offering 10 years of experience in patient education and personnel management. Polished, a hard worker and willing to go the extra mile to complete any task. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Regulatory requirements
  • Patient safety
  • Personnel management
  • Performance metrics
  • Medication ordering
  • Supervising technicians
  • Drug therapies
  • Legal compliance
  • Sales skills
  • Overseeing pharmacy operations
  • Recall monitoring
  • Delegating assignments
  • FDA regulations
  • Verifying inventory
  • Interpreting orders
  • Operational improvement
  • Customer service
  • Business operations
  • Problem resolution
  • RFI Scanners
  • Supervision
  • Team building
  • Project organization
  • Team management
  • Process improvement
  • Insurance billing
  • Inventory management
  • CCTV
  • Communications
  • Relationship development
  • Administrative support
01/2016 to 08/2020
Pharmacy Department Manager Petsense Ada, OK,
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Improved organization and supply management policies for all medicines and materials.
  • Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
  • Worked closely with store manager to maintain day-to-day operations.
  • Checked expiration dates on all products.
  • Maintained pricing on all displays.
  • Managed displays of all over the counter products (ordered my own and also used one sent by home office)
06/2015 to 01/2020
Key Holder Fedex South Windsor, CT,
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Compiled weekly monetary reports and records for store managers.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
04/2012 to 01/2016
Assistant Store Manager Pizza Hut Fountain, CO,
  • Improved efficiency through supervising daily staff assignments and tasks, including food management and people management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Achieved daily sales, budget and other targeted goals.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
06/2007 to 10/2012
Cashier McDonald's City, STATE,
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Expected in 05/2008
High School Diploma:
Rockbridge County High School - Lexington, VA
Additional Information

I spent my teenage years volunteering at my local hospital and extended care facility. Always love daily chats with all my favorite elders.

Played softball from ages 10-18, with many home runs. Enjoyed cheering all my team mates in every play possible. I always played catcher and was up front and center so there fore i was always the eye of the field.

Always love taking the lead in helping my teammates in and project given

I have also spent my life volunteering and participating with the national wild turkey federation in teaching our younger generation outdoors survival skills and safety. Which also included firearm safety archery safety and water safety.

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Resume Overview

School Attended
  • Rockbridge County High School
Job Titles Held:
  • Pharmacy Department Manager
  • Key Holder
  • Assistant Store Manager
  • Cashier
  • High School Diploma

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