Pharmacy Consultant Resume Example
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PHARMACY CONSULTANT
Professional Summary
Experienced Pharmacy Consultant with over 10 years of experience in Healthcare looking to transition to an IT career. Excellent reputation for resolving technical/non technical problems, improving customer satisfaction, and driving overall operational improvements. Currently studying for A+ and Network+ Certifications to continue my IT knowledge.
Work History
Company Name- Pharmacy Consultant
City, State01/2016 - Current
City, State01/2016 - Current
- Manage over 115 local, independent, and specialty pharmacies in Memphis and the surrounding area.
- Customize solutions for customers by developing policies and procedures , defining employee responsibilities, and perfect operational outcomes.
- Manage small networks, computers, robots, and servers.
- Provide numerous hardware upgrades, networking changes, and software implementations.
- Train pharmacist on current pharmacy practices/trends to help their bottom line, focus on customer retention, and help pharmacies provide quality care through Care Plans, Data Mining, MTM's, Equipp, and various workflow efficiency improvements.
- Travel throughout the country visiting pharmacies, going to trade shows, and helping customers with any hardware, software, or clinical service needs.
- Network with future PioneerRx customers and community pharmacy leaders.
- Helped manage a team of 6 consultants throughout the southeast.
- Reduce incoming hardware, software, and accounting support calls by 28%
- Cold call Memphis area pharmacies, provide demo's, and help pharmacies transition to PioneerRx.
- Assist community pharmacies contracting with insurance companies through private contracts and PSAO's.
- Aid community pharmacies to sign up with both state and federal programs through McKesson for COVID - 19 vaccine distribution.
Company Name- IT Consultant
City, State08/2015 - 12/2015
City, State08/2015 - 12/2015
- Generated leads and increased revenue by identifying opportunity, overcoming objection, and building customer relationships.
- Consultative selling, identifying pain points, and creating unique solutions.
- Generated more than 16K in recurring annual revenue and projected another 200K in recurring annual revenue in less than 4 months.
- Worked with customers and engineers to ensure quality of service and deadlines were met.
Company Name- Pharmacy Technician
City, State01/2009 - 08/2015
City, State01/2009 - 08/2015
- Managed computers, servers, and all networking hardware as well as all software related issues.
- Helped customers with medication reviews, prescriptions, and insurance related issues.
- Aided customers with all account related inquiries by debiting and crediting their accounts.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted pharmacist to remedy problematic prescriptions and address customer questions to keep pharmacy efficient.
Company Name- Pharmacy Technician
City, State06/2014 - 06/2015
City, State06/2014 - 06/2015
- Assisted customers with all medication related needs.
- Filled prescriptions and helped with medication reviews.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
University Of MemphisCity, StateExpected in 08/2022MBA: Current Student
Fogelman College of Business and Economics
University Of MemphisCity, State05/2015BBA: Economics
Fogelman College of Business and Economics
Pharmacy IT Projects
- Implement the first Yuyama adherence packaging robot in the United States with a team of Yuyama engineers - Wear Drug Store Carthage IL.
- Updated over 300 workstations from Windows 7 to Windows 10 to ensure PCI and HIPAA compliance.
- Built out small pharmacy networks with multiple hardware vendors i.e. Sonicwall, DrayTek, Ubiquiti Unifi, WatchGuard Firebox, as well as various other routers, switches, and AP's
- Recommend and configure various VoIP systems and setup up integrations for IVR software. Most commonly VOW and Telemanager
- Built 40+ workstation for local community pharmacies
- Continuously work with large IT departments to implement the best solutions for their pharmacy operations. (Large Independent Chains and Hospitals)
Hard Skills
- Computer Hardware/Troubleshooting/Diagnostics
- Computer Networking - WAN, LAN, Wifi
- Operations, Management, and Consulting
- Pharmacy Automation - Script Pro, Parata, Yuyama, Dispill, etc
- Desktop Technical Support
- Hardware and Software Installation
- Windows Server
- RAID Arrays
- Data Mining
- Project Management
- Microsoft Office Certified - Word, Excel, PowerPoint
Soft Skills
- Decision Making
- Problem Solving
- Multi Sector Collaboration
- Leadership/Management
- Communication - Technical and Non Technical
- Customer Service
- Adaptability
Additional Information
- Life Scout and Order of the Arrow -BSA Troop 274
- 3x All Conference Lacrosse - MCLA - University of Memphis
- Volunteer Lacrosse Coach
- Former Head Lacrosse Coach - Collierville High School 2013-2015
- Former Assistant Lacrosse Coach - White Station High School 2009-2013
- Pharmacy Technician - TN
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Resume Overview
School Attended
- University Of Memphis
Job Titles Held:
- Pharmacy Consultant
- IT Consultant
- Pharmacy Technician
Degrees
- MBA : Current Student
BBA : Economics
