Experienced Pharmacy Consultant with over 10 years of experience in Healthcare looking to transition to an IT career. Excellent reputation for resolving technical/non technical problems, improving customer satisfaction, and driving overall operational improvements. Currently studying for A+ and Network+ Certifications to continue my IT knowledge.
Education
University Of MemphisMemphis, TNExpected in 08/2022 – –MBA:Current Student - GPA:
Fogelman College of Business and Economics
University Of MemphisMemphis, TNExpected in 05/2015 – –BBA:Economics - GPA:
Microsoft Office Certified - Word, Excel, PowerPoint
Work History
State Of New York - Pharmacy Consultant Cortlandt Manor, NY, 01/2016 - Current
Manage over 115 local, independent, and specialty pharmacies in Memphis and the surrounding area.
Customize solutions for customers by developing policies and procedures , defining employee responsibilities, and perfect operational outcomes.
Manage small networks, computers, robots, and servers.
Provide numerous hardware upgrades, networking changes, and software implementations.
Train pharmacist on current pharmacy practices/trends to help their bottom line, focus on customer retention, and help pharmacies provide quality care through Care Plans, Data Mining, MTM's, Equipp, and various workflow efficiency improvements.
Travel throughout the country visiting pharmacies, going to trade shows, and helping customers with any hardware, software, or clinical service needs.
Network with future PioneerRx customers and community pharmacy leaders.
Helped manage a team of 6 consultants throughout the southeast.
Reduce incoming hardware, software, and accounting support calls by 28%
Cold call Memphis area pharmacies, provide demo's, and help pharmacies transition to PioneerRx.
Assist community pharmacies contracting with insurance companies through private contracts and PSAO's.
Aid community pharmacies to sign up with both state and federal programs through McKesson for COVID - 19 vaccine distribution.
Deloitte - IT Consultant Arlington, AZ, 08/2015 - 12/2015
Generated leads and increased revenue by identifying opportunity, overcoming objection, and building customer relationships.
Consultative selling, identifying pain points, and creating unique solutions.
Generated more than 16K in recurring annual revenue and projected another 200K in recurring annual revenue in less than 4 months.
Worked with customers and engineers to ensure quality of service and deadlines were met.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
