pharmacy benefit manager resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Wellness-focused Animal Caretaker with full complement of advanced skills in feeding, grooming and exercising animals. With over 15 years of large and small animal experience, talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists.
Initiated prior authorizations, appeals, and exceptions to personalize coverage to patients' needs.
Resolution expert on de-escalating customer concerns, and maintaining a calm, friendly demeanor.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Processed prescription insurance claims to calculate copayment estimates.
Checked documentation for appropriate coding, catching errors, and making revisions to provide commitment, ownership, and accountability on every call.
Retained firm medical terminology understanding in an effort to better comprehend procedures.
Noticed for repeated "Above and Beyond" performance by always offering a low payment solution through the patient's insurance plan or by finding coupons and having the pharmacy enter them in for 'One Call Resolution.'
Exceptional customer service resulted in the 'Famous for Service' award for 2022.
Customer Care Specialist, 01/2021 - 04/2021 Des Moines University – Des Moines, IA,
Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Troubleshooting software within customers' products.
Documented customer inquiries and feedback, including service delivery suggestions in the company database.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems, and solutions promoting clear internal communications.
Animal Caretaker, 06/2020 - 11/2020 All Kreatures – City, STATE,
Fed and cared for up to 400 pets per week during owners' absences.
Met with pet owners, explained lodging, grooming, and daily care services, and cross-sold specialty products like bows, ribbons, pet toys, and treats.
Assisted grooming staff with nail clipping, fur blow drying, and combing out matted fur during high-volume periods, including holidays.
Kept dogs safe by remaining alert to environmental conditions such as depression, anxiety, and injury.
Applied ointments and other medication to treat eyes, skin, and other body parts.
Offered animals ample exercise opportunities through walks and play activities.
Adhered to all pet care plans, medication requirements, and dietary restrictions while providing care.
Provided adequate attention and consistent oversight of vacationing pets to promote a high level of care.
Provided seamless communication to inform pet owners of visits and pet status.
Observed animals and conducted examinations to identify signs of injury, illness, or disease.
Supported animal health by keeping all areas clean, neat, and properly sanitized.
Developed long-term relationships with clients and bonded with animals through regular contact.
Fed animals twice daily and refilled water dish for freshwater supply.
Front End Associate and Cashier, 11/2018 - 08/2019 Sam's Club – City, STATE,
Addressed and resolved customer complaints with friendly and level-headed assistance.
Prompted customers to buy loyalty and protection plans, driving company revenue and meeting performance targets.
Learned roles of other departments to provide coverage and keep the store operational.
Received product orders, unloaded merchandise, and arranged store stock into appealing displays.
Operated equipment to lift and transport stock.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce the risk of accidents and malfunctions.
Followed company standards for merchandise presentation and planograms of best apparel and displays.
Education and Training
High School Diploma: , Expected in 05/2019 - Powell High School - Powell, TN GPA: Status -
Bachelor of Science: Natural Horsemanship and Barn Management, Expected in - The University of Montana - Western - Dillon, MT GPA: Status -
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