To secure a professional position in a
reputable company where I can continue to develop and enhance my hands-on
skills and knowledge.
Proficient in QuickBooks
Powerpoint and Excel
MS Office Suite
Pharmacy Analyst , 11/2016 to CurrentCompany Name － City, StateCommunicated directly with doctors' offices via telephone, fax and email. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Verified patient data and billing information. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Communicated with all customers and staff in a pleasant and professional manner.
Customer Service Representative , 08/2014 to 11/2016Company Name － City, StateAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand.
Sales Associate , 03/2014 to 10/2014Company Name － City, StateMet incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Created attractive displays. Provided expert product and service information. Developed and executed sales promotions.
Cashier, 09/2013 to 03/2014Company Name － City, StateAssessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Updated register logs. Operated cash register with proficiency. Maintained gift certificate documentation.
Roadside Assistant Representative, 06/2013 to 09/2013Company Name － City, StateProvided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Formulated and enforced Service Center policies, procedures and quality assurance measures.
Tutor, 01/2013 to 06/2013Company Name － City, StateCoordinated after school tutoring hours with other teachers to help students in need of extra attention. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Developed interesting course plans to meet academic, intellectual and social needs of students.
Cashier, 08/2011 to 08/2012Company Name － City, StateMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education and Training
Newbury Collage － City, State, United States
September 2012 - May 2014
University Of Massachusetts Boston － City, State, United States
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University Of Massachusetts Boston
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Customer Service Representative
Roadside Assistant Representative
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