Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Skills
Health insurance
Payment Processing
Medical Records Management
Telephone etiquette
Thorough claims reviews
Customer Service
Medical terms and procedure knowledge
Microsoft Office
Multitasking abilities
Verbal and written communication
Processing payments
Pharmacy and customer records management
Receiving Incoming Supplies
Stocking Shelves
FDA Drug Safety Guidelines
Confidentiality and HIPAA
Team Leadership
Drug Safety
Typing Medication Labels
Insurance Knowledge
Medical Claims Coding
Insurance Claims Analysis
Analytical skills
Work History
05/2021 to Current
Pharmaceutical AnalystUnitedhealth Group Inc. – Chambersburg, PA,
Coordinated and performed analytical tests to comply with established standards and specifications.
Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
Used Microsoft Word and other software tools to create documents and other communications.
Used coordination and planning skills to achieve results according to schedule.
Drove operational improvements which resulted in savings and improved profit margins.
Modified and adapted standard methods and procedures to solve analytical problems.
01/2020 to 03/2021
Pharmacy TechnicianUnitedhealth Group Inc. – Eau Claire, WI,
Processed incoming drug orders.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
09/2018 to 12/2019
Pharmacy TechnicianDepartment Of Veterans Affairs – State College, PA,
Reviewed and verified customer information and insurance provider information.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Communicated instructions to patients or caregivers.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
05/2017 to 07/2018
Pharmacy TechnicianWalmart – City, STATE,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reviewed and verified customer information and insurance provider information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Counted, measured and compounded medications following standard procedures.
Entered and processed patients' prescriptions into internal system.
Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Expected in 05/2023
Associate of Applied Science: Respiratory Therapy Houston Community College - Houston, TX GPA:
Expected in 07/2021
Diploma : Pharmacy Technology Ashworth College - , GPA:
4.0 GPA
Expected in 07/2021
Diploma : Sterile Compounding Ashworth College - Norcross, GA, GPA:
Expected in 08/2021
Certificate : Medical Terminology Ashworth College - Norcross, GA GPA:
Expected in 10/2021
Diploma: Medical Billing And Coding Ashworth College - Norcross, GA GPA:
Expected in 05/2017
High School Diploma: North Hardin High School - Radcliff, KY GPA:
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