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Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
- Health insurance
- Payment Processing
- Medical Records Management
- Telephone etiquette
- Thorough claims reviews
- Customer Service
- Medical terms and procedure knowledge
- Microsoft Office
- Multitasking abilities
- Verbal and written communication
- Processing payments
- Pharmacy and customer records management
| - Receiving Incoming Supplies
- Stocking Shelves
- FDA Drug Safety Guidelines
- Confidentiality and HIPAA
- Team Leadership
- Drug Safety
- Typing Medication Labels
- Insurance Knowledge
- Medical Claims Coding
- Insurance Claims Analysis
- Analytical skills
|
05/2021 to Current Pharmaceutical Analyst Unitedhealth Group Inc. – Chambersburg, PA,
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Drove operational improvements which resulted in savings and improved profit margins.
- Modified and adapted standard methods and procedures to solve analytical problems.
01/2020 to 03/2021 Pharmacy Technician Unitedhealth Group Inc. – Eau Claire, WI,
- Processed incoming drug orders.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
09/2018 to 12/2019 Pharmacy Technician Department Of Veterans Affairs – State College, PA,
- Reviewed and verified customer information and insurance provider information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated instructions to patients or caregivers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
05/2017 to 07/2018 Pharmacy Technician Walmart – City, STATE,
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Expected in 05/2023 Associate of Applied Science: Respiratory Therapy
Houston Community College - Houston, TX
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Expected in 07/2021 Diploma : Pharmacy Technology
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Expected in 08/2021 Certificate : Medical Terminology
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Expected in 10/2021 Diploma: Medical Billing And Coding
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Expected in 05/2017 High School Diploma:
North Hardin High School - Radcliff, KY
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