Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Manager, ensuring team members perform tasks timely and in organized manner. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Skilled worker with proven ability to perform variety of tasks, including maintenance, customer service, repair and special projects. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance and attendance record.

  • Conflict resolution
  • Organizational development
  • Training and development
  • File and records management
  • Performance optimization
  • Speaking
  • Coordination
  • Operation Monitoring
  • Active Learning
  • Management of Personnel Resources
  • Complex Problem Solving
  • Judgment and Decision Making
  • Critical Thinking
  • Customer and Personnel Service
  • Reading
  • Safety
  • Materials preparation
  • Hazard analysis and risk control
Work History
06/2006 to 10/2015
Petty Officer Second Class Menzies Aviation Melbourne, FL,
  • Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery
  • Located and investigated production concerns and helped management implement corrective actions
  • Updated and filed supply records and forms
  • Supervised teams in support of security and installation law and order operations
  • Supervise and assign duties to workers engaged in support equipment and production of industrial control and execution of safe cargo evolutions
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or managers
  • Act as liaisons between engineering and production departments
  • Read and understand operating manuals, blueprints, and technical drawings
  • Provided outstanding support to NATO and regional operation commands of Africa and Europe, Afloat units, 50 tenant commands and approximately 8,000 personnel
  • Evident in the mishap-free movement of 2,481 U.S. and NATO aircraft, 31, 577 passengers, and 4,617 tons of cargo
07/2016 to 11/2017
Lead Ramp Agent Simos Swedesboro, NJ,
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
  • Used hand-held scanners and physical logs to accurately track item movements
  • Ensured the safe operations of Inbound/Outbound flights
  • Supervised over 100 Employees with over 40 flights daily per shift
02/2019 to 10/2019
Performance Supervisor Delta Global Services City, STATE,
  • Worked alongside global business leader to deploy new training strategies
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Prevents communications with Management concerning any problems or issues
  • Supervises and coordinates daily activities of employees to ensure a safe and effective operation
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT regulations, DGS/Delta policies and safety procedures, and all applicable laws
  • Authority for Gensuite Safety audit and reporting program
  • Authorized Signatory for the City of ABQ
  • Authorized Crew Verifier and Drug/Alcohol Testing
  • Certified Security Authority
  • Access to TALEO hiring and recruiting programs
  • INFAX System Operator
  • Emergency First Responder
  • Qualified CDI
  • Authorized DLTERM32 with SU access
  • Certified AIC/ALA/Operations/SafeTrac/LoadTrac/ALIS
  • Marshall Certified
  • Responsible for 46 staff members
  • Equipment Operator: Tug Tractor, Push Tractor, Forklift, Generator 09000series, Jet Starter, AC/Heater units 38000series, Baggage conveyors, De-Icer 58,000series, Passenger Mobile Stairs 75,000series
  • Push and tow operations
  • Brake rider/ Brake Rider Qualifier
  • Safe loading and offloading of cargo and luggage
Expected in
: Business Administration
Argosy University - San Diego, CA,
Expected in
: Business Management
ITT Technical Institute - San Diego, CA,
Expected in 2006
: Heavy Equipment Operation/Industrial Safety
Air Technical Training Center - Pensacola, FL,
Expected in 2006
High School Diploma:
Mayfield High School - Las Cruces, NM

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Resume Overview

School Attended

  • Argosy University
  • ITT Technical Institute
  • Air Technical Training Center
  • Mayfield High School

Job Titles Held:

  • Petty Officer Second Class
  • Lead Ramp Agent
  • Performance Supervisor


  • High School Diploma

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