personal training manager general manager resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Customer service-oriented Fitness Manager offering expertise in improving overall business revenues through active client engagement and explaining features and benefits of personal training and group classes. A valuable and committed professional with a background in sales and overseeing highly competent team members. Ready to take on a new role with a company where a strong work ethic and pleasant demeanor will be appreciated.
Skills
Telephone etiquette
Payroll processing
Employee performance assessment
Hiring and training
Meeting participation
Verbal and written communication
Group classes
Class scheduling optimization
Inventory management
Personalized coaching
Body composition assessments
Individualized education
Quick learner
Fast learner
Wellness coach
Training and coaching
Sports injuries training
AED certification
Fitness programming specialist
Understanding of human anatomy
Fitness equipment expertise
Reports generation and analysis
Personable and friendly
Proficiency in Sales
CPR and First Aid certified
Dedicated
Results-oriented
Weight training expertise
Client-focused
Senior fitness programming
Team building
Certified Exercise and the Older Adult expert
Nutrition supplement familiarity
Fitness assessments
Microsoft Office
Fitness equipment operation
Responsible
Customer-oriented
Financial records and processing
Business development
Client presentations
Sales and marketing strategies
Lead generation
Sales strategies
Microsoft Dynamics
Networking and business development
Team development strategies
Organization
Strategic planning
Greeting guests
Interviewing
Experience
01/2014 to 12/2015
Personal Training Manager/General ManagerBrick Bodies – Timonium, MD,
Answered questions regarding the fitness equipment to gym patrons and offered information on wellness strategies.
Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Increased patronage of facilities by restructuring social media efforts.
Encouraged all employees to voice concerns and share opinions without fear of reprisal, which ensured a positive and efficient working environment for all.
Delivered a high level of training to each employee, providing guidance and information to strengthen the skills needed to accomplish tasks.
Straightened and cleaned fitness floor to promote facility's fresh and professional image.
Showed members how to complete exercises and use machines properly and safely.
Achieved or exceeded financial and personal training goals consistently.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Designed each class content and delivery methods to match skill levels of all participants and keep student interest high.
Successfully led key projects which resulted in revenue increase.
Promoted club programs, products and services to participants.
Administered various fitness assessments to measure client progress.
Encouraged members to continue attending group fitness classes.
Encouraged and motivated members to attend group fitness classes.
Increased sales by 275% over two-year period after implementing training assessment process.
Mediated club employee relations matters for all club fitness employees.
Led clients and groups of all ages through personal workouts and skill development training.
Taught clients how to modify exercises appropriately to avoid injury.
Met minimum monthly revenue, service and customer satisfaction goals.
Contributed to 350% increase in sales for personal training department.
Provided onsite training.
Counseled clients on proper nutrition and exercise habits.
Cleaned and organized studio after each group fitness class.
Regularly trained staff on fitness industry updates and coached personal trainers on professional conduct.
01/2011 to 12/2013
Personal Training DirectorSubsidium, Inc – Falls Church, VA,
Managed the recruitment and hiring of new professionals in order to diversify offerings and fulfill training needs for customers.
Developed and managed personal training program operations in a facility doing over $50,000.00 in monthly business.
Increased personal training revenue by adding services such as free assessments.
Verified and validated timecard and trainer log entries.
Devised creative plans for improving employee motivation, satisfaction and performance.
Facilitated 15 staff meetings per week.
Mentored and oversaw a 5-person team of trainers completing more than 64 appointments each week.
Managed 12 personal trainers.
Made approximately 20 welcome calls to new members daily.
Maintained current personal training client list and performed 35 personal training sessions weekly.
Performed body scans, determined best-fit fitness plans and wrote out meal schedules and macros to optimize training.
01/2010 to 12/2011
Personal Trainer Body Gym LLC – City, STATE,
Communicated with clients to determine goals and performed client assessments.
Informed clients through effective presentations regarding healthcare and benefits of services.
Trained clients effectively and built dynamic customer relationships, which cut learning time in half.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Performed competitive market analysis to identify opportunities for business growth, including securing contracts with local school districts to provide athletic training to students.
Arranged motivational exercise programs to promote healthy lifestyle choices.
Performed competitive market analysis to identify opportunities for business growth.
Supplied clients with list of exercises and activities.
Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
Developed orthopedic exercise rehabilitation training plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Successfully completed training initiatives, increasing customer loyalty.
Managed all issues and provided excellent customer service, resulting in customer growth.
Provided clients with educational information, including materials on preventative care, nutrition, body mechanics, fitness, stress management and ergonomics.
Secured contracts with local school districts to provide athletic training to students.
Assisted clients with coming up with reasonable diets and nutritional guidelines.
Planned small group and individual exercise fitness programs and routines for 45 clients in 2011.
Created fitness routines to motivate clients to remain in wellness programs.
Education and Training
Expected in 12/2009 to to
Personal Training Diploma : Health And Fitness National Personal Training Institute - Brooklyn Park, MN, GPA:
Accomplishments
Featured In Business From Home 3x's
Interviewed By Rolling Stones Magazine For Sales Expertise
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