Dependable Records Clerk with 5-year track record of success in medical, industrial, and student records management. Focused on delivering exceptional results through strong time management, communication and team work to efficiently contribute to the company's growth.
50+ WPM. Knowledge of Microsoft Office and other software systems: SPSS, Peachtree, CISCO, WorldNet networking, Image Now, Campus Vue, Alice 5
08/2014 to Current
Personal Office AssistantCompany Name － City, State
Utilizing of customer service skills * Email communications and follow-up * Transferring of multi-phone lines * Moderate accounting * Generate quotes, sales orders, and invoicing * Quality assurance of projects and materials produced * Shipping and receiving of outgoing and incoming parcels * Assisting in operating lasers * Record keeping of client inventory of materials * Maintenance of client and vendor records * Ordering of office supplies * Running errands, quote follow-ups and adjustments, and shop maintenance and up-keep.
Skills Used: Customer service skills, accuracy of work quality and performance, multi-tasking, time management, supporting staff, technical and computer skills, taking initiative, multi-phone call transferring and communication, sales, conflict resolution, records maintenance.
04/2013 to Current
Sales AssociateCompany Name － City, State
Provided excellent customer service * Recommended merchandise based on individual requirements * Provided advice to clients regarding particular products or services * Answered customers' queries and concerns * Quoted prices, discounts, and delivery dates * Handled money transaction and deposits.
Assisted in display of merchandise * Sign for and distribute UPS/Fed Ex packages.
Running personal and business errands.
08/2009 to 04/2013
Student Records CoordinatorCompany Name － City, State
Efficient customer service skills through student advising, conflict resolution, and multi-line inbound/outbound warm calling.
Promt processing of forms, verification of enrollment, grade adjustments/verifications.
Interdepartmental communication training, team building, and staff shadowing/mentoring * Comprehensive transcript processing and auditing with high quality.
Maintenance of student files/accounts for both physical and digital filing systems.
Comprehensive student file audits/graduations to include verification of course/program fulfillment and scheduling.
Implementation of collegiate policies and procedures; FERPA.
03/2008 to 06/2009
Sleep Technician and Medical Records ClerkCompany Name － City, State
Set-up and Interpretation of sleep studies.
Inform patients on results of study, diagnosis, treatment options prescribed by physician.
Back office: patient intake/consultations/ follow-up visits (specializing in Insomnia).
Front office: scheduling, patient referrals, medical record handling and requests.
Marketing to local medical providers regarding services offered by sleep center, in home testing, and referral requests.
06/2007 to 12/2007
Psychological Research AssistantCompany Name － City, State
Assisted with research project on marital satisfaction.
Conducted intakes/interviews, community involvement, computed questionnaires, entered statistical data, analyzed published research/data using scientific method/theory.
Promotion: recruitment/advertisement of research project.
Attendance of psychological conference hosted by the Western Psychological Association to present published research.
07/2004 to 10/2004
Medical Records ClerkCompany Name － City, State
Front office: clerical duties.
Upkeep of patient medical files: prepared patient charts for visits, file transfers and record requests, and physician dictation follow-ups.
05/2002 to 06/2003
Receptionist/SecretaryCompany Name － City, State
Clerical duties: inbound/outbound calling, typed reports, faxing * Light medical billing/coding and collection payments for patient visits.
Medical records and filing * Patient follow-up scheduling * Verification of referrals and insurance authorization for patient visits.
Assisted therapist aide.
Assisted with upkeep of facility.
Bachelor of Arts: PsychologySan Diego State University － City, StatePsychology
Associate of Science: Exercise Science and WellnessGrossmont College － City, StateExercise Science and Wellness
Certificate of Excellence for performance -Race for Ribbons Q1 2010 (Silver) Ashford University, * * Certificate of Excellence for performance -Race for Ribbons Q1 2010 (Silver) Ashford University, * Western Psychological Association member. Co-author on SDSU presented/ published research (2007-2008)
English, German, Spanish
accounting, auditing, charts, CISCO, Clerical, conflict resolution, client, clients, excellent customer service, Customer service skills, delivery, diagnosis, dictation, Email, English, faxing, filing, forms, Front office, German, Image, insurance, Interpretation, inventory, invoicing, team building, Marketing, materials, medical billing, mentoring, money, Microsoft Office, office, multi-phone lines, multi-tasking, networking, Peachtree, policies, problem solving, coding, Promotion, quality, Quality assurance, receiving, Record keeping, recruitment, research, sales, scheduling, scientific, Shipping, Spanish, SPSS, phone, time management, Typing speed, author
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San Diego State University
Job Titles Held:
Personal Office Assistant
Student Records Coordinator
Sleep Technician and Medical Records Clerk
Psychological Research Assistant
Medical Records Clerk
Bachelor of Arts : Psychology Associate of Science : Exercise Science and Wellness
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