Results oriented individual who thrives in a fast paced and competitive environment. Brings strong presentation, analytical and problem solving skills.
Presented company goals and objectives to new employees
Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth
Managed a team of up to 9 customer service representatives
Interviewed, hired, and trained new customer service representatives
Managed incoming and outgoing calls for collection department
Analyzed applicants financial status and credit evaluation to determine feasibility of granting loan
Executed the loan process, including ordering credit reports
Adhered to all federal and state compliance guidelines for lending
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