Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am an ambitious person with leadership skills that I have developed throughout my work experience. I am very driven and seek to further myself in all aspects of my life. I have in depth knowledge and strategies on team building and leadership. I am goal-oriented so that my team and myself will be able to achieve call metrics that will be given.

  • Sales program initiatives
  • Portfolio management
  • Revenue growth strategy
  • Vendor rapport
  • Marketing expertise
  • Lead development
  • Insurance sales strategy
  • Policy adjustment knowledge
  • Flexible
  • Clerical
  • Teambuilding
  • Multitasking
12/2020 to Current Personal Lines API American Technology Services | Fairfax, VA,
  • Increased product knowledge and understanding of industry best practices through completion of continuous education.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
04/2018 to 12/2020 Security Consultant Guaranteed Returns | Austin, TX,
  • Sustained safety protocols, ensuring proper and cost-effective equipment handling and material usage with no lost-time accidents.
  • Monitored and authorized employee and visitor access in effort to guard against theft.
  • Authored daily activity, incident, audit and safety repair reports, which detailed equipment and property damage, theft and unusual occurrences.
  • Drove all safety protocols by providing continuous, well-trained armed internal security for multiple events.
  • Mitigated risk by providing immediate and effective emergency response security.
  • Delivered effective tactical communications through successful programming and operation of radios and encryption devices.
  • Supervised preparedness activities, including ordering evacuations, opening public shelters and implementing special needs plans and programs.
  • Directed daily work of staff and maintained performance reports, adhering to all regulations.
  • Decreased process lags by conducting live-fire training operations with special operations aircraft while providing weapons targeting, firing and ground support.
  • Optimized communication flow by controlling critical links between air and ground forces utilizing combat radios with top-secret capabilities.
  • Assessed feasibility of client security management systems.
02/2016 to 04/2018 Warehouse Manager Mitratech | City, STATE,
  • Generated shipping documents including packing lists and invoices using [Software].
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
  • Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Project managed warehouse system updates to increase productivity and reduce errors.
  • Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
02/2012 to 10/2016 Support Manager Wal-Mart Stores Inc. | City, State,
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Evaluated trends by tracking and modeling key metrics.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Maximized coverage during key hours by preparing effective schedules.
  • Improved team performance by devising successful training methods and programs.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education and Training
Expected in MBA | University Of Phoenix, Tempe, AZ GPA:
Expected in 05/2010 High School Diploma | Putnam City North High School, Oklahoma City, OK GPA:
  • Consistently maintained high customer satisfaction ratings.
  • Negotiated with vendors, saving the company from unnecessary expenditure.
  • Consistently maintained high customer satisfaction ratings.
  • Promoted after six months of employment based on exemplary performance.
Activities and Honors
  • Member, OHCA

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School Attended

  • University Of Phoenix
  • Putnam City North High School

Job Titles Held:

  • Personal Lines API
  • Security Consultant
  • Warehouse Manager
  • Support Manager


  • MBA
  • High School Diploma

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