, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am an ambitious person with leadership skills that I have developed throughout my work experience. I am very driven and seek to further myself in all aspects of my life. I have in depth knowledge and strategies on team building and leadership. I am goal-oriented so that my team and myself will be able to achieve call metrics that will be given.
Skills
Sales program initiatives
Portfolio management
Revenue growth strategy
Vendor rapport
Marketing expertise
Lead development
Insurance sales strategy
Policy adjustment knowledge
Flexible
Clerical
Teambuilding
Multitasking
Experience
12/2020 to CurrentPersonal Lines APIAmerican Technology Services | Fairfax, VA,
Increased product knowledge and understanding of industry best practices through completion of continuous education.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
04/2018 to 12/2020Security ConsultantGuaranteed Returns | Austin, TX,
Sustained safety protocols, ensuring proper and cost-effective equipment handling and material usage with no lost-time accidents.
Monitored and authorized employee and visitor access in effort to guard against theft.
Authored daily activity, incident, audit and safety repair reports, which detailed equipment and property damage, theft and unusual occurrences.
Drove all safety protocols by providing continuous, well-trained armed internal security for multiple events.
Mitigated risk by providing immediate and effective emergency response security.
Delivered effective tactical communications through successful programming and operation of radios and encryption devices.
Supervised preparedness activities, including ordering evacuations, opening public shelters and implementing special needs plans and programs.
Directed daily work of staff and maintained performance reports, adhering to all regulations.
Decreased process lags by conducting live-fire training operations with special operations aircraft while providing weapons targeting, firing and ground support.
Optimized communication flow by controlling critical links between air and ground forces utilizing combat radios with top-secret capabilities.
Assessed feasibility of client security management systems.
02/2016 to 04/2018Warehouse ManagerMitratech | City, STATE,
Generated shipping documents including packing lists and invoices using [Software].
Increased productivity through cross-training and thorough training of both current employees and new hires.
Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Managed vendor relationships to support supply chain and maintain product quality.
Project managed warehouse system updates to increase productivity and reduce errors.
Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
02/2012 to 10/2016Support ManagerWal-Mart Stores Inc. | City, State,
Evaluated employee job performance and motivated staff to improve productivity.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Evaluated trends by tracking and modeling key metrics.
Assessed and increased quality of service by monitoring employee and customer interactions.
Maximized coverage during key hours by preparing effective schedules.
Improved team performance by devising successful training methods and programs.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Education and Training
Expected in MBA | University Of Phoenix, Tempe, AZGPA:
Expected in 05/2010High School Diploma | Putnam City North High School, Oklahoma City, OKGPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Negotiated with vendors, saving the company from unnecessary expenditure.
Consistently maintained high customer satisfaction ratings.
Promoted after six months of employment based on exemplary performance.
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