Personal Lines Account Manager Resume Example HUB International Florida, Tampa Fl

PERSONAL LINES ACCOUNT MANAGER

Professional Summary

Experienced Customer Service Representative with over 14 years of experience .Excellent reputation for resolving problems, improving customer satisfaction.Be able to utilize the skills obtained through my experience in the following areas, customer Service Rep, Problem Solving, Billing and Sales. Motivated and dedicated to provide the highest level of service

Work History

HUB International Florida, Tampa Fl. Clearwater, FLPersonal Lines Account Manager | 10/2017 - Current

Service of Personal Lines clients utilizing carrier websites and online rating systems.
Provide technical expertise in coordinating the service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on Hub's Values andStandards.
Stay up to date on all monthly expiration reports, Missed expiration reports, compliant with reaching out and renewing all agency bill and direct bill policies that a broker is involved such as Johnson & Johnson, TAPCO, etc.
At least 30- 60 Days prior to the policy expiration date.
Prepare applications and required information for new and remarket submissions.
Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies.
Respond to underwriters' questions in a timely and professional manner.
Stay up to date with all renewals that have increased at least 15 percent and re-market to ensure the loyalty with my clients.
Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices.
Maintain a high degree of accuracy in agency management and document management systems.
Process all new policy renewals, endorsements, certificates, cancellations, billing requests.
Review existing accounts to determine if additional lines of insurance should be solicited.
Maintain a working knowledge of the current marketplace, all company change procedures.
Receive phone calls and office visitors requesting changes to existing coverage and/or new policies.
Determine acceptability and placement, complete applications or endorsement requests and collect premium when applicable.
Maintain knowledge of all underwriting and rating procedures for all personal lines policies including performing underwriting functions.
Remarket renewals as needed to maintain retention of my book of business.
Maintain customers account on agency automation procedures that are/become established.
Perform all actions relating to the public, customers and companies in a manner that avoided issues involving potential errors and omissions.
Handled delicate situations, such as – customer complaints.
Able to resolve complicated issues with clients in timley manner.

Hartselle & Associates Insurance. Seminole, FlPersonal Lines Account Executive | 01/2013 - 10/2017

Service a high volume of accounts independently utilizing carrier websites and online rating systems-Primary contact for my book of business accounts.
Provide technical expertise in coordinating the service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on companies standards.
Respond to client requests for information, documents, and general insurance inquiries.
Handle all aspects of Personal Lines Property & Casualty Insurance.
Prepare applications and required information for new and remarket submissions.
Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies.
Provide insurance advice pertaining to technical aspects and service support of new and renewal business including maintaining client retention of existing accounts.
Actively solicit increases in coverage or rounding out accounts through sales to clients at every service contact.
Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices.
Maintain a high degree of accuracy in agency management and document management systems.
Keep up-to-date with market trends, industry developments and changes in the Florida insurance marketplace.
Maintain a working knowledge of the current marketplace, all company change procedures.
Receive phone calls and office visitors requesting changes to existing coverage and/or new policies.
Determine acceptability and placement, complete applications or endorsement requests and collect premium when applicable.

Connelly, Carlisle, Fields & Nichols Insurance. Clearwater, FlAccount Manager | 01/2011 - 01/2013

Interface with clients, carriers and associates on a daily basis.
Issue certificates and ID cards.
Track policy changes and obtain renewal data from clients.
Identify markets and maintain relationships with underwriters.
Prepare submissions to carriers and proposals to clients.
Process new business, renewals, endorsement requests, invoices and updates.
Maintain paper filing system.
Manage P&C claims as needed.
Prepared Flash drives for customers for access to their full insurance program.
Prepared annual program analysis for each client for all renewals.

Roger Bouchard Insurance Agency. Clearwater, FlAssistant Account Manager | 08/2006 - 10/2010

Track policy changes and obtain renewal data from clients.
Identify markets and maintain relationships with underwriters.
Prepare submissions to carriers and proposals to clients.
Process new business, renewals, endorsement requests from account managers, invoices and updates.
Manage P&C claims as needed.
Prepared annual program analysis for each client for all renewal.
Contact clients for payment reminder notices.
Maintained a follow up and pulled notices from each carrier web-site.
Issue all evidence of Insurance.

Accomplishments

SEMCAT quoting software, Alliance quoting, Quote Rush quoting software, Applied Rater ( home and auto previously semcat).
Able to work within a team and promote team development.
Handle telephone communications in a professional manner, while completing otheradministrative tasks with speed and accuracy.
Extremely adaptable and able to quickly grasp and apply new information.
Strong organizational & analytical skills with high attention to detail and ability to manage multiple tasks while in a high disruptive enviroment.Often asked by management to create and implement new training manuals,revise current procedures for current workflows.

Skills

Customer service
Relationship development
Proficient in Microsoft World, Excel, Powerpoint, Microsoft 365

Data Entry
Able to type 60 WPM

Education

St. Johns UniversityNew York, NY2019Risk Management

Private Risk Management Association Professional Designation: CPRIA( Chartered Private Risk and Insurance Advisor

Osceola High School Seminole, FL05/2004High School Diploma

Resume Overview

Companies Worked For:

HUB International Florida, Tampa Fl
Hartselle & Associates Insurance
Connelly, Carlisle, Fields & Nichols Insurance
Roger Bouchard Insurance Agency

School Attended

St. Johns University
Osceola High School

Job Titles Held:

Personal Lines Account Manager
Personal Lines Account Executive
Account Manager
Assistant Account Manager

Degrees

Risk Management
High School Diploma

Personal Lines Account Manager Resume Example

Resume Score: 80%

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