Experienced Professional with a background in Customer Service, Sales and Administrative work. Dependable, dedicated, with the ability to multi-task and adapt quickly. Hardworking individual that desires a role that will enable me to grow while contributing to the success of an organization.
Initially hired as the Administrative assistant for Harrison Insurance of Texas. After a short time I was offered the opportunity to broaden my duties given my professional background. Obtained my P&C Texas state license in order to write new business and to be able to fully service insurance policies per state requirements. Managed the agency's book of business while using multiple CRM tools.
Harrison Insurance of Texas merged with Aegis Insurance and Financial Services in May 2018.
CSR/sales rep- Took inbound calls and assisted in managing customer's accounts by processing payments, billing inquiries, contract renewals, account inquiries, and maintaining customer's profiles through multiple CRM programs. Promoted to Team Lead assisting management with daily duties (managing chat, assisting with escalated calls, training new agents, evaluated/monitored calls for QA purposes). I consistently achieved monthly recognition by performing above requested metrics- adherence, compliance, Quality assurance. As of May 16' I was awarded the title of a stand-in Supervisor for the current campaign.
Began my carer at Moritz as a Receptionist while attending college. Went on to put in place the dealerships BDC department which consisted of Inbound/outbound customer service and sales. Advanced to Sales where I maintained a high repeat customer base and consistent client satisfaction for the dealership.
Answered and redirected incoming calls and greeted visitors. Assisted HR and Accounting departments with all administrative duties as needed; which entailed keeping company employment and vendor files up to date. Assisted Sales and Customer service departments in any areas of need.
Top 10 percent of my graduating class
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