(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Career Overview

Experienced Professional with a diverse background in Administrative work, Customer Service and Sales. Dependable, dedicated, with the ability to multi-task and adapt quickly. Hardworking individual that desires a role that will enable me to grow while contributing to the success of an organization.

Core Strengths
  • Strong communication (oral and written) skills
  • Organized
  • Reliable
  • Detail Oriented
  • Fast learner
  • Strong interpersonal skills
  • Works well independently and as a team
  • Handles sensitive information confidentially
  • Data entry
  • Advanced MS Office Suite knowledge
  • CRM and office management software
  • Strong problem solver
  • Multitasking and prioritization
Educational Background
Arlington Career Institute Grand Prairie, TX Expected in 2004 Certificate : Paralegal - GPA :
North Lake College Irving, TX Expected in : - GPA :
Grand Prairie High School Grand Prairie, TX Expected in 1999 High School Diploma : - GPA :
Work Experience
Lithia Motors - Office Administrative Assistant/CSR, Sales
Roseville, CA, 06/2019 - 01/2020
  • Interacted professionally with customers and inside personnel, answering questions and responding to in-person, phone and email inquiries.
  • Processed sales orders through company system and coordinated product deliveries.
  • Accounting support - Maintained company accounting records by entering accounts payable, accounts receivable, invoices.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Coordinated administrative operations to bolster workflows and improve productivity.
  • Supported GM by providing daily/monthly reports.
Alakaina Family Of Companies - Licensed Account Manager
Orlando, FL, 02/2017 - 05/2019

Initially hired as the office Administrative Assistant for Harrison Insurance of Texas. After a short time I was offered the opportunity to broaden my duties given my professional background. Obtained my P&C Texas state license in order to write new business and to be able to fully service insurance policies per state requirements.

Harrison Insurance of Texas merged with Aegis Insurance and Financial Services in May 2018.

  • Managed agency's book of business by answering questions such as billing issues and coverage checks with speed and efficiency.
  • Explained coverage options to potential and existing policyholders, answered questions or concerns and ensured policies met clients' needs and goals.
  • Performed daily account servicing for new and existing clients using multiple CRM tools simultaneously.
  • Obtained consistent referrals to generate new business.
  • Processed, maintained and prepared new and renewal accounts.
  • Processed applications, payments, corrections, endorsements and cancellations.
Granada Corporation - Remote Customer Service/Sales Team Lead
City, STATE, 02/2013 - 02/2017

Team Lead assisting management with daily duties (managing chat, assisting with escalated calls, training new agents, evaluated/monitored calls for QA purposes). I consistently achieved monthly recognition by performing above requested metrics- adherence, compliance, Quality Assurance. As of May 16' I was awarded the title of a stand-in Supervisor for the current campaign.

  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Recommended changes to existing methods to increase accuracy, efficiency and responsiveness of customer service department.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Moritz Cadillac BMW Of N. Arlington - New Car Sales Representative
City, STATE, 07/2003 - 11/2012

Began my carer at Moritz as a Receptionist while attending college. Went on to put in place the dealership's BDC department which consisted of Inbound/outbound customer service and sales. Advanced to New Car Sales Representative where I maintained a high repeat customer base and consistent client satisfaction for the dealership.

**Left my position in October 2010 due to having a child; however, I maintained my working relationship with Moritz by working from home by completing administrative and marketing work for upper Management as a contract employee.

  • Showcased vehicle features and took customers on test drives in local area.
  • Responded to inquiries from potential customers via email and telephone.
  • Managed sales negotiations and financing options.
  • Built and maintained effective relationships with peers and upper management.
  • Worked as a team member to provide the highest level of service to customers.
Don Young Co. - Administrative Assistant
City, STATE, 02/2001 - 04/2003

Answered and redirected incoming calls, greeted visitors in a prompt and professional manner. Assisted company departments with all administrative duties as needed.

  • Controlled multi-line phone switchboard to route callers to appropriate staff and departments.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Helped senior clerical staff complete daily workloads.

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School Attended

  • Arlington Career Institute
  • North Lake College
  • Grand Prairie High School

Job Titles Held:

  • Office Administrative Assistant/CSR, Sales
  • Licensed Account Manager
  • Remote Customer Service/Sales Team Lead
  • New Car Sales Representative
  • Administrative Assistant


  • Certificate
  • Some College (No Degree)
  • High School Diploma

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